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I am a devotee of Microsoft 365 deployment, have achieved Microsoft 365 Administrator MS-102, Endpoint Administrator MD-102 Certification. I am also Microsoft 365 Automation Specialist focused on helping businesses streamline operations and reduce repetitive administrative work. I design and implement workflow automation using Microsoft Power Automate, SharePoint, Outlook, Teams, and Planner. * I can provide clients with onboarding/offboarding on Microsoft 365, Exchange Online, Intune setup through remote support. * Administration of Office 365 Services: Exchange Online, Intune, Teams, SharePoint Online, OneDrive.Power platform, Planner etc. * Exchange Online administration, Migration (maintaining O365 Exchange mailboxes, user accounts, distribution groups, policies, transport rules, establishing infrastructure mailbox constraints, and advising on enterprise exchange policies. * Intune setup with autopilot, configuration and compliance policy setup for MDM and MAM * My work includes building automated document management systems, appointment-driven task workflows, and integrated collaboration environments within Microsoft 365. I help organizations especially professional service firms such as law practices improve efficiency, maintain structured records, and ensure teams stay aligned through automated notifications and task tracking. * I have been helping clients to become Microsoft CSP Indirect reseller through Partner Centre onboarding and authorization. If I commit to a project for you, you can feel secure that it will be completed when you want, in the manner that you want, with full discretion and confidentiality. Thank you for taking the time to review my profile and I look forward to working with you shortly.

You need someone who runs the operation - not someone who waits to be managed. I build systems, lead distributed teams, and deliver outcomes for US businesses - fully remote, highly experienced across e-commerce, EdTech, BPO, real estate, and digital services. I don't just execute; I design the engine that keeps executing after I hand it over. 🔹 100% on-time delivery across 30+ concurrent projects - sustained over 2 years 🔹 SOP design that cut process error rates by 30% and onboarding time by 20% 🔹 Remote teams of 8–30 led across US, AU, and BD time zones 🔹 Zero missed SLA deadlines across 20+ concurrent client accounts OPERATIONS AND PROJECT MANAGEMENT: Senior-level delivery - not coordination, but ownership: - 30+ concurrent projects managed across e-commerce, BPO, and real estate verticals - Cross-functional remote teams led with structured OKRs, sprint cycles, and performance review frameworks - SOP design, process documentation, and workflow optimisation across departments - Vendor management, procurement negotiation, and contractor coordination - Executive KPI dashboards tracking revenue, fulfilment, team performance, SLA - Full project lifecycle: scoping to sprint planning to execution to delivery - Tools: Asana · ClickUp · Monday · Notion · Trello · Jira · Google Workspace CRM, AUTOMATION AND OPERATIONS SYSTEMS: The layer that connects your team, your data, and your revenue: - HubSpot · Zoho CRM · Salesforce · Pipedrive - setup, pipeline build, management - Zapier · Make · n8n - multi-step workflow automation, 30% reduction in manual admin overhead for active clients - Lead generation pipelines, CRM hygiene, and contact lifecycle management - Marketing operations support: email sequences, drip campaigns, campaign tracking - CRM-to-operations stack integrations across sales, fulfilment, and client success WHY CLIENTS HIRE ME AND KEEP COMING BACK: ✔ 100% Job Success Score - verified track record ✔ Zero missed SLA deadlines across 20+ concurrent client accounts ✔ Proactive communicator - you will never chase me for an update ✔ US time zone flexible - EST / CST / PST coverage available ✔ Google Project Management Certificate · IBM AI Certified TOOL STACK: Project Mgmt: Asana · ClickUp · Monday · Notion · Trello · Jira CRM: HubSpot · Zoho · Salesforce · Pipedrive Automation: Zapier · Make · n8n E-commerce: Shopify · Amazon Seller Central · WordPress Communication: Slack · Zoom · Microsoft Teams · Loom · Google Meet Admin: Google Workspace · MS Office 365 · Airtable · Calendly · QuickBooks 📩 Tell me what you need. I'll tell you exactly how I'd handle it.

✅ ENGLISH: IELTS 7.0 ✅ 9+ years experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! LET ME BE YOUR TECH DOCTOR !! 🔧 I specialise in diagnosing and resolving IT issues quickly, from email problems to system crashes, software installations, remote access, and everything in between. 💼 What I Can Help You With: ✅Microsoft 365 Admin Center, Outlook, OneDrive, Teams, Exchange Online ✅Windows 10/11, macOS troubleshooting & setup ✅Azure AD, Active Directory, user & group management ✅Device compliance setup via Intune (Endpoint Manager) ✅Remote desktop & VPN setup (TeamViewer, AnyDesk, RDP) ✅Ticketing tools: Freshdesk, Zendesk, Jira, ServiceNow, N-Able ✅Printer & network troubleshooting ✅Basic scripting & automation with PowerShell ✅ CCTV Setup and Troubleshoot 🌟 Why Clients Choose Me: 🔒 Security-aware & detail-oriented 🕒 Fast turnaround & responsive communication 🌍 Experience working with international teams across time zones 🎧 Fluent in English – friendly & professional support 🧠 Bonus: I'm also highly skilled in Monday.com CRM and other productivity tools. 💬 Whether you're a startup needing IT help or an enterprise seeking remote support coverage — I'm here to keep your systems running smoothly. 📅 Available for long-term contracts or hourly projects Let’s connect and solve your IT issues efficiently!

I am a 2x certified Microsoft Professional with 4 years of experience in Technical Support. My services include, ✅ Creating your Microsoft Account (Tenant) ✅ Add and verify your Business Domain with Microsoft ✅ Purchasing the most suitable subscription for your business needs ✅ Onboard your user and accounts ✅ Set up your email accounts and delegations ✅ Set up the Business Applications, such as Office and Outlook ✅ Create Outlook Profiles and import your previous emails ✅ Set up your OneDrive and start syncing with your device ✅ Creating your SharePoint sites and permissions I can help small and medium-sized businesses with all aspects of Microsoft 365, from tenant creation to full setup, optimization, and troubleshooting. Feel free to reach out with your questions; I will always do my best to assist you. Cheers

𝗩𝗲𝘁𝗲𝗿𝗮𝗻 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗔𝘇𝘂𝗿𝗲, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱, 𝗮𝗻𝗱 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝟭𝟴+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲, 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗱𝗶𝘃𝗲𝗿𝘀𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗲𝗰𝘁𝗼𝗿, 𝗕𝗮𝗻𝗸𝗶𝗻𝗴, 𝗘𝗻𝗲𝗿𝗴𝘆, 𝗡𝗚𝗢𝘀, 𝗥𝗲𝘁𝗮𝗶𝗹, 𝗧𝗲𝗹𝗲𝗰𝗼𝗺, 𝗠𝗦𝗣𝘀, 𝗮𝗻𝗱 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻. 🔹Upwork 𝗧𝗼𝗽-𝗥𝗮𝘁𝗲𝗱, 𝟭𝟬𝟬% Job Success Rate, 𝟱2000+ Hours, 𝟮𝟬+ Projects Completed 🔹Full-time freelancer, 𝗠𝗖T, and 𝗔𝘇𝘂𝗿𝗲 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 🔹Saving deployment time and man-hours and focusing on quality of delivery 🏆 𝗖𝗼𝗿𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀: ☑️ 𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: Managing and maintaining critical IT infrastructure to ensure optimal performance and reliability. ☑️ 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: Providing comprehensive IT support and management to keep systems running smoothly. ☑️ 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Implementing advanced security measures to protect against threats and vulnerabilities. ☑️ 𝗖𝗹𝗼𝘂𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Leveraging cloud technologies to enhance scalability, flexibility, and efficiency. ☑️ 𝗘𝗻𝗱-𝗨𝘀𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Delivering exceptional support to users, ensuring seamless operation and satisfaction. 🏆 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: ☑️ 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 (𝟮𝟬𝟬𝟯-𝟮𝟬𝟮𝟮): Extensive experience managing and configuring Windows Server environments. ☑️ 𝗔𝘇𝘂𝗿𝗲 & 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱: Proficient in deploying and managing cloud services, including Azure and Microsoft 365. ☑️ 𝗕𝗮𝗰𝗸𝘂𝗽 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Skilled in using Veeam Backup, Carbonite Backup, and Acronis Backup to ensure data integrity and availability. ☑️ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Expertise in DNS, DHCP, File Server, Print Server, Remote Desktop Services, and WSUS. ☑️ 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Proficient in VMware and Hyper-V, ensuring efficient resource utilization and management. ☑️ 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Experienced in managing IT support through various ticketing systems Datto RMM, Autotask PSA, ITGlue, NinjaOne, ensuring timely and effective resolution of issues. 🏆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ☑️ Successfully executed numerous projects involving data center migrations, network design, and system upgrades. ☑️ Implemented comprehensive cybersecurity frameworks to safeguard client assets and data. ☑️ Delivered scalable cloud solutions that enhanced business operations and reduced costs. ☑️ Provided ongoing support and maintenance for complex IT environments, ensuring high availability and performance. 🏆 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? ☑️ 𝗣𝗿𝗼𝘃𝗲𝗻 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱: Over 8 years of delivering successful IT solutions and services. ☑️ 𝗖𝗹𝗶𝗲𝗻𝘁-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Dedicated to understanding and fulfilling each client's unique needs. ☑️ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Extensive knowledge and experience across various IT domains. ☑️ 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗩𝗶𝘀𝗶𝗼𝗻: Ability to design and implement solutions that drive business growth and efficiency. “𝗟𝗲𝘁'𝘀 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝘁𝗼 𝘁𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝗜𝗧 𝗶𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝗹𝗲𝘃𝗲𝗹. 𝗪𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗲𝘅𝗽𝗲𝗿𝘁 𝗮𝗱𝘃𝗶𝗰𝗲, 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝗼𝗿 𝗼𝗻𝗴𝗼𝗶𝗻𝗴 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗜 𝗮𝗺 𝗵𝗲𝗿𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽. 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗻𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀.”

I’m a Microsoft 365 Systems Engineer with over 6 years of hands-on experience managing and securing enterprise M365 environments. I specialize in Exchange Online, Intune, SharePoint, Teams, Defender, Purview, and endpoint security across hybrid and cloud-first organizations. I’ve helped clients migrate from on-prem Exchange to M365, implement compliance policies, automate processes using PowerShell, and configure secure device management with Microsoft Endpoint Manager (Intune). I've also supported Copilot for Microsoft 365 readiness and worked across the Microsoft security stack including DLP, Defender for Office 365, and Azure AD Conditional Access. Whether you're looking for a tenant-to-tenant migration, hybrid Exchange setup, Intune policy enforcement, or PowerShell automation — I can help you streamline your M365 environment and boost end-user productivity securely. ✅ Microsoft 365 Administration ✅ Exchange Online (Hybrid & Cloud) ✅ Microsoft Intune & Endpoint Manager ✅ PowerShell Automation ✅ Teams, SharePoint, OneDrive ✅ Defender, Purview, DLP, Compliance