Hire the Best Phone Support Agents in Valencia, ES

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Nicolas C.

Valencia, Spain

$15/hr

5.0

8 jobs

Expert in customer services with a background of more than 5 years working for big companies (Qatar Airways, T-Mobile Team of experts, At&t), in different types of environments (Chat, voIP, personalized) I have excellent skills, on email support, chat support and phone support, which I have acquired from my previous work experiences. I also have developed advanced soft skills obtained as a Cabin crew for an International 5 star Airline. I am also skillful on Microsoft Excel and Google Spreadsheets and made Expense and Income reports when I worked as a Team Manager (supervisor) for T-Mobile's Team of Experts. I can work with less supervision and provide satisfactory results. The following are some of the things I can do for your company: Solve issues of your customers by having an excellent interaction. Building strong Customer Relationships Appointment Confirmations Appointment Setting Follow-ups Data Entry Expense Reports (through Microsoft Excel / Google Spreadsheets). I can communicate fluently in English and Spanish. If you want you may provide a script and I will follow it all throughout, or if you prefer,I may also provide a script that I can use which is suitable for the task - with your previous approval. I'm 100% ready to assist you and your customers with the best of me and my work.

Online Chat Support
Customer Satisfaction
Customer Service
Customer Support
Email Support
Order Tracking
Freshdesk
Intercom
Ticketing System
Administrative Support
Customer Retention
KPI Metric Development
Leadership Development

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