Hire the Best Phone Support Agents in Diriamba, NI

Hey there, this is Armando J. Porras, I am a 35 year old Nicaraguan looking for a good hardworking team to be a part of. I have a lot of work experience especially when it comes to call centers. I have traveled to many places and life for the past five years has had me in my native Nicaragua. I speak both Spanish and English with great fluency in these languages. I have worked in call centers in Nicaragua for 15 years. Most of the time I have been a sales trainer working without and inbound clients as Yellowpages.com, Capital One, Match.com just to name a few. I would like a long term relationship with a serious company that can value the skills I have for their company as I will value the responsibility and opportunity. I think that life is all about relationships and I like long term commitments that can give me the one thing I like the most, this is stability that translates to balance. It is good to be balanced in life. The book of life says there is time for everything, so planning and scheduling is always very important to make up the best of everybody's time and we all know that time is money so let's not waste any time and let's get working...

Customer service and back office specialist with over 3 years of experience providing exceptional support in both English and Spanish. Skilled at troubleshooting, resolving technical issues, and building strong customer relationships through phone, email, and live chat. Known for effective multitasking, active listening, and delivering solutions that ensure customer satisfaction. • Good communication skill and soft skill • Willingness to achieve goals and self-improvement • Follow communication procedures, guidelines and policies • Teamwork ability , team spirit and quick integration in a new team. • Listening attentively to a customer’s questions and concerns so make them feel heard paves the way forward to a solution. • Problem-solving skills by identifying the problem, analyzing possible alternative, finding creative solutions to problems. • Ability to understand another person’s emotions having the opportunity to build rapport with the customers • Ability to multitask prioritize and manage time effectively • Build sustainable relationships, and trust to meet customers satisfaction •Ability to remain calm and composed in high-pressure situations and deliver exceptional service even during peak times. • Prepare product and customer reports by gathering data collected during customer interactions