Hire the Best Software Testers
in South Africa

✔Certified Software Tester (ISTQB) ◆Extensive experience in manual and automated testing of APIs, Databases, Web and mobile Apps ◆ Technically sound tester effective in analyzing relevant information and guiding product cycle from conception to completion. ◆ Strong knowledge of Agile methodology, software QA methodologies, tools, and processes ◆ Experience writing test scenarios and test cases and automation script formulation ◆ Experience working in a fast paced environment and implementing the relevant testing strategies as and when required. ◆ Understanding of testing frameworks. ◆ Able to work hand in hand with the developers and support them in building a customer-centric understanding of the project. ◆ Functional testing ◆ Non-functional testing ◆ Regression testing ◆ Integration testing I am eager to work with you to provide reliable and consistent solutions to cater to all your business needs. Please contact me so we can discuss how we can work together.

Customer Support Specialist | Technical Troubleshooting | CRM Expert I'm a customer support professional with 5+ years of experience delivering exceptional service across multiple channels. Currently a Ticket Support Specialist at ModSquad since 2022, I specialize in resolving technical issues, managing customer inquiries, and maintaining high satisfaction ratings. What I Deliver: Multi-channel support expertise across tickets, live chat, email, and phone. I've consistently maintained 90%+ customer satisfaction while handling 40+ daily interactions. My experience spans e-commerce, SaaS platforms, gaming, and B2B sales environments. Technical Skills: Proficient in ZenDesk, Helpshift, Kustomer, Salesforce, and multiple CRM systems. I quickly master new platforms and comfortably troubleshoot technical issues while guiding users through complex processes. I've also supported international customers across UK, Australian, and Canadian markets. Background: Beyond customer support, I bring sales and leadership experience. As a former Sales Team Leader at Brandability, I managed teams, exceeded KPIs, and generated consistent monthly revenue while training new staff members. Why Work With Me: I'm detail-oriented, self-motivated, and thrive in remote environments. I maintain meticulous records, follow workflows precisely, and communicate clearly in written and spoken English. I'm committed to meeting deadlines and available for flexible hours including weekends. Ready to discuss your project? Let's connect.

I am a detail-oriented and tech-savvy professional with expertise in software testing, technical support, and customer success management. With over 10 years of experience in training, systems support, and Learning & Development (L&D), I bring a unique blend of technical knowledge, analytical ability, and client-focused communication to every project. My background in software testing and digital systems has equipped me with the ability to troubleshoot issues, test new product features, document bugs, and collaborate with developers to ensure seamless user experiences. I also specialize in customer success and technical support, helping teams and clients optimize software use and resolve technical challenges efficiently. What I Bring to the Table: ✅ Software Testing & QA: Skilled in functional, UI, and regression testing; identifying bugs, documenting issues, and performing UAT (User Acceptance Testing). ✅ Technical Support: Experienced in diagnosing and resolving system or user issues through step-by-step guidance, clear documentation, and proactive follow-ups. ✅ Customer Success Management: Strong relationship-building and communication skills to help clients understand, adopt, and maximize the value of software tools. ✅ System Administration & Data Management: Proficient in managing workflows, updating records, and maintaining accuracy across platforms like Pipefy, Ziflow, and various CRMs. ✅ Process Improvement & Training: Experienced in creating support documentation, FAQs, and user training materials that enhance adoption and reduce support load. ✅ Tech Stack Familiarity: Comfortable working with web technologies (HTML, CSS, JavaScript), LMS platforms, CRM tools, ticketing systems, and QA/testing tools. Work Style I thrive in remote and fast-paced environments, managing multiple priorities with professionalism and precision. My approach is proactive, structured, and customer-centric—focused on improving system efficiency, ensuring customer satisfaction, and supporting teams in delivering quality software experiences. 📩 Let’s connect to discuss how I can support your team with expert software testing, technical support, and customer success services.

✭✭✭✭✭ 5.0 "Great conversation, great communication throughout & I enjoyed speaking with him. Eddie was engaged & really wanted to help us. We appreciate Eddie's time!" - Becky S. 👋 Hi, I'm Eddie, a 'Think Outside the Box' tester & consultant. 🚀 I'm excited by diverse/unconventional projects - most recent experience in app & front-end testing (HTML, CSS, JS, React, React Native & WP basics). 🌎 My journey through business design, consulting, military service & theological studies on three continents gives me a unique knack for spotting & solving complex problems. ✔️ Helping you perfect your UI/UX ✔️ App & software testing enthusiast ✔️ Creative & sharp critical thinking ✔️ People skills champ ✔️ Passionate about wellbeing, research & academics ✔️ Keen attention to detail 🙏 I love partnering with small, forward-thinking startups & my ideal client is someone who seeks user experiences with a human touch. Rates you'll love, guaranteed ❤️