Hire the Best Technical Analysis Specialists
in Greece
Athens, Greece
-Results-driven Support and Onboarding specialist with 4+ years of SaaS product expertise, with strong management and operational experience. -Ability to troubleshoot complex technical issues, optimize workflows, and drive user adoption through clear communication and documentation. -Skilled in ticket-based case management, process improvement, and cross-functional collaboration. -Proficient with custom CRM platforms, data visualization tools, and foundational programming knowledge. -Dedicated to continuous learning and delivering exceptional solutions. ---In-Depth--- Knowledge & Expertise: - SaaS Products & Cloud Platforms: Zendesk, Notion, Phabricator, Slack. Other/Custom - Customer Relationship Management (CRM): Custom, Siebel - Data Visualization Tools: Tableau, Grafana, Kibana - Hotel Management System (PMS/OTA): Booking.com - PC and Android Hardware, Electronics Components and Software (Word, Excel, etc) Key Skills: - Customer Support, Onboarding, Adoption & Retention - Technical Troubleshooting, Problem Solving & Analysis - Process Improvement & Workflow Optimization - Documentation, Knowledge Transfer & Communication - Project Coordination, KPIs & Deadline Management - Supply Chain & Logistics, Operations & Coordination Basic Technical Understanding: - Network & Computer Systems Architecture - Languages: Python, JavaScript, HTML - Windows Systems Administration - 3D Modeling, Animation, Video & Sound Editing Tools - Database & Server Systems (foundational knowledge) - Version Control Systems (GIT), Software Development Lifecycle & QA Processes - AI Concepts & Applications
- Software QA
- Mobile App Testing
- Product Audit
- User Guide Writing
- Ticketing System
- Zendesk
- Knowledge Management
- SaaS
- CRM Software
- API Testing
- Localization
- Microsoft Excel
- Communications
- Ecommerce
- Computer Hardware
- Documentation
- FinTech
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Why hire a Technical Analysis Specialist in Greece on Upwork?
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