Hire the Best Time Management Specialists in Western Australia

I implement and optimize support systems for growing teams. Hands-on execution and strategy included. WHAT I DO: → Zendesk/Intercom setup, customization & workflow configuration → Support process implementation & team training → Ticket backlog cleanup & operational firefighting → QA program execution & quality monitoring → Knowledge base creation & documentation → Performance reporting & metrics dashboards RECENT WINS: - Cleared 300+ ticket backlog in 2 weeks for enterprise software company - Built QA framework improving team scores from 68% to 92% - Created 200+ training documents & SOPs for startup support team - Managed 60,000+ legacy ticket resolution (30% → 82% CSAT improvement) - Reduced resolution time from 72 to 48 hours across 200+ agent organization IDEAL PROJECTS: ✓ Zendesk/Intercom setup & workflow configuration ✓ Ticket backlog cleanup & queue management ✓ Training program development & team onboarding ✓ Knowledge base buildout & content creation ✓ QA spot checks & quality monitoring (ongoing) ✓ Process documentation & SOP creation ✓ Reporting dashboards & metrics tracking setup PLATFORMS I WORK IN: Zendesk (expert) • Intercom (expert) • Salesforce • Freshdesk • Help Scout • Discord • Slack WORK STYLE: Hands-on, minimal meetings needed. I can jump into your system and start delivering value immediately. Available for 20-30+ hrs/week across multiple clients. Perfect for short-term implementation projects or ongoing optimization work. SKILLS: Customer Support, Zendesk, Intercom, Customer Service, Technical Support, Process Optimization, Documentation, Training & Development, Quality Assurance

I specialize in complex administrative and operational projects that require precision, organization, strong attention to detail, and independent execution. For more than a decade, I’ve worked remotely across startups, consulting firms, and with high-level entrepreneurs, supporting operations, workflows, compliance documentation, and process-driven initiatives. I thrive in environments that are: • Detail-heavy • Deadline-driven • Process-oriented • Independent (minimal supervision required) Core areas of support include: • Spreadsheet creation, cleanup, and reconciliation (Excel & Google Sheets) • Data entry & organization • Research & information synthesis • Pricing worksheets & cost tracking • Operational process support • CRM cleanup & database organization • Vendor and client documentation & compliance paperwork My background includes senior-level sales leadership, operations management for a multi-location tourism company, and high-volume documentation production for a U.S.-based SaaS firm. That experience allows me to understand both the operational details and the bigger business goals behind the work. I value clear expectations, defined deliverables, and realistic timelines. Once aligned, I work efficiently and independently to meet deadlines with accuracy and consistency. If you need reliable, structured support for operational projects or general administration, I’m ready to help.

*LID - Low Impact Development Certified (stormwater retention & mitigation, green roofs, cisterns, raingardens, and permeable pavement)* *NFPA Certified for Wildfire Residential Risk Reduction* *WSU Certified Naturalist* I am an architectural and landscape designer, working since 2015-2021 at professional firms and then at my own business, Relics Design, since 2022. I also have 4 years experience as a landscaper (hard labor kind), and 4 years of undergrad training at the Milwaukee Institute of Art and Design. My skillset centers around native-first landscape design across the US, customized residential renovations, commercial renovations and interior design specifically for restaurants, wildfire prevention and mitigation work, water reclamation, and environmental assessments/site analysis for homesteads, but I have experience in many, many different areas. My most recent projects have been residential landscaping plans, master planning subdivisions, residential renovation for a disabled family, and assisting a family farm with code research. Prior, I've been involved in projects ranging from creating Historic District Design Standards in Arlington, WA, providing conceptual designs for the UW Ext. Discovery Garden public entry in Mount Vernon, WA, and the Saketome/Michi Ramen Bar restaurant remodel and expansion in Missoula MT. Please note I am not an Architect and cannot stamp drawings. ----------------------------More below---------------------------- I have been working since I was 13, mainly in restaurants, so restaurant design has a big place in my heart. In fact, I've worked parttime in restaurants for a few decades because the work is so opposite of this. I learned that hard work, longevity and durability of materials, and ease of use for all end users is the most important factor in well-designed spaces. Every project has the opportunity to engage and satisfy any design needs through collaboration and clear communication. I am an advocate for making your property climate resilient (think floods, drought, high wind, and high heat) through native landscaping, permaculture, hugelkultur, water reclamation, and watershed restoration, while also fully embracing your aesthetics - roses, hostas, non-natives, we can make those work as long as they are treated the right way as non-natives. I also push pretty hard for sustainability in architecture, via the Circular Economy standards: lifecycle planning, material sourcing, strict labor standards, etc, and using small Passive House tactics to make a more energy efficient building envelope without breaking your bank. I truly believe that your nostalgia, your happy thoughts, your favorite colors, seasons, and textures can be combined through architectural/landscape design to give you a home you really feel Happy in. We, you and me, do that by finding the right materials, lighting techniques, and design details based on your particular psychology. No more beige, grey, and white value-based houses! Lets bring some personality back :). I hope you find commonality with my values and find them a reason to work with me, time and time again. Thank you for checking out my profile!

Operations & Systems Specialist | SOPs • Process Improvement • Team Workflows I help founder-led teams streamline operations, align workflows, and implement systems that reduce day-to-day chaos. Growing businesses don’t usually struggle because of bad ideas — they stall because operations get messy, workflows live in too many places, and there is a centralized bottleneck. That’s where I come in. I work as a Fractional Operations Partner for founder-led teams that need more structure, clearer workflows, and stronger execution, without hiring a full-time operator. My approach is both strategic and hands-on. I don’t just recommend improvements — I help implement systems your team will actually use. What I Help With • SOP development and documentation • Workflow and process optimization • Cross-department coordination • Meeting and leadership cadence cleanup • Task and accountability systems • Hiring pipeline organization • Inventory visibility processes • Operational “cleanup” during growth phases • AI-assisted workflow improvements (when appropriate)

I'm a seasoned Video Operations Engineer with over 12 years of hands-on experience in live sports broadcasting, touring productions, and large-scale event video solutions. My background spans working with major networks like ESPN, MLB Network, FOX Sports, and NFL Hawk-Eye, as well as high-profile esports events for Riot Games and television productions for Fox. What I Offer: Expert Camera Operations & Multi-Camera Setups: I excel in managing multi-camera environments, ensuring each shot is perfectly composed and broadcast quality remains top-notch. Advanced Video Engineering: With a strong command of signal flow management and real-time troubleshooting, I guarantee smooth, uninterrupted live transmissions even in high-pressure scenarios. LED & Media Server Mastery: I have extensive experience building, programming, and operating LED walls and PIXERA media servers to create dynamic, engaging visual content for live events. OTT & Streaming Solutions: Skilled in protocols like RTMP, HLS, and SRT, I develop robust workflows for over-the-top (OTT) distribution, ensuring content reaches audiences seamlessly across multiple platforms. Wireless & Remote Operations: From configuring Teradek systems for wireless video transmission to managing remote broadcast centers, I bring reliability and precision to every project. Why Choose Me? My career is built on delivering high-quality, impactful visual experiences under tight deadlines and challenging conditions. I am not only technically proficient but also thrive on creative problem-solving to ensure every live broadcast runs flawlessly. Fluent in Spanish, I bring a global perspective and effective communication to every team and client interaction. Ready to elevate your live broadcast or streaming project? Let’s connect and bring your vision to life.

Need accurate and reliable data entry support? I'd love to help! Hi, my name is Raezhelle. I am a freelancer specializing in Data Entry and Administrative Support. When you work with me, you can expect attention to detail, accuracy, and organized results delivered on time. I have experience supporting businesses with data management, record maintenance, administrative tasks, bookkeeping, and day-to-day operations. I enjoy organizing information, maintaining accurate records, and helping clients stay focused on growing their business. Services Offered: Data Entry Data Cleanup & Formatting Spreadsheet Management Data Verification & Quality Checks Microsoft Excel & Google Sheets Web Research CRM Updates File & Document Management Email Management Virtual Assistance Bookkeeping Support Whether you need large amounts of data entered, records updated, spreadsheets organized, or ongoing administrative support, I'm here to help.