Hire the Best Time Management Specialists in Western Australia

**RESUME ON REQUEST** I’m a Healthcare Operations & Compliance Specialist with over 10 years of experience supporting medical practices, ABA agencies, and telehealth organizations at the system level — not just task execution. My specialty is stepping into disorganized, error-prone, or high-risk operational environments and bringing clarity, accuracy, and compliance back to billing, credentialing, documentation, and EMR workflows. I’m often brought in when claims are being denied repeatedly, documentation doesn’t align with payer requirements, credentialing is stalled, or internal processes have become inconsistent or unsustainable. I provide expert-level support in: • Medical Billing & Claim Cleanup Identifying denial patterns, correcting documentation and coding mismatches, cleaning up backlogged or inaccurate claims, and improving clean-claim submission rates. • Credentialing & Payer Enrollment Managing CAQH, Medicaid, and commercial payer enrollment and revalidation, with careful attention to accuracy, timelines, and long-term maintenance. • EMR Cleanup & Optimization Correcting inaccurate or outdated data, cleaning up templates and authorizations, fixing workflow breakdowns, and aligning EMR use with operational and compliance needs — especially in CentralReach, where few freelancers have deep experience. • Coding, Documentation & Compliance Review Auditing charts for accuracy, identifying compliance risks, aligning clinical documentation with billing requirements, and providing clear corrective guidance that reduces audit exposure without burdening clinical staff. • Revenue Cycle & Workflow Design Building and refining intake, authorization, billing, and RCM workflows so teams stop repeating the same mistakes and revenue becomes more predictable. I work independently, efficiently, and with minimal oversight, making me an ideal fit for back-office projects, after-hours cleanup, and sensitive compliance-related work. I’m known for being detail-oriented, methodical, and thorough — with a strong ability to see patterns, root causes, and long-term solutions rather than surface-level fixes. EMR systems experience includes: CentralReach, AdvanceMD, Epic, Athena, SimplePractice, DrChrono, and Kareo. If your organization needs more than basic administrative support — and instead needs someone who can stabilize operations, reduce risk, and clean up systems the right way — I can help.

With 20+ years selling on Amazon and 9+ years managing brands directly - from Brand Registry and A+ Content to full account audits - I've handled virtually every scenario Amazon can throw at a seller. My focus is always on profitability and sustainable growth, not just fixing what's broken. I have deep knowledge of all things Amazon, including: FBA, FBM, listing optimization, stores, A+ Content, audits, customer service, inventory management, flat-file uploads (back-end listing management), Brand Registry, listing creation and optimization, integrating with Amazon's AI, utilizing external AI to enhance and streamline the selling process, KPI's (USP, TACOs, PnL, etc) and much more. I am taking on specific freelance projects, and there are few (if any) situations in the space that I have not encountered many times. As such, I can often accomplish what needs to be done in less time than what might traditionally be required. There is much freedom in how we could work together - I could simply consult on and help with a particular aspect of your project, be more hands-on (or fully take on a task), or we could take a hybrid approach - with the goal being to complete your project in a professional and efficient manner, freeing you up to focus on other aspects of your business. I am confident that my expertise in the space will make working with me a cost-effective solution in the long run. I would love to speak with you further about your project and offer any advice that may be helpful!

Experienced videographer and EHS management systems developer for 35 years working with multiple Fortune 500 corporations worldwide. Developed programs, PowerPoint training modules, training videos, many of which I convert to eLearning modules and upload to various Learning Management Systems. As a former EHS Manager for Alcoa Corporation, I maintained EHS Management systems to comply with all federal, state and corporate requirements requiring precise writing skills and attention to detail.

I provide technical and organizational leadership to help businesses fill critical gaps in their operations and technology capabilities. Acting in a fractional CTO or COO capacity, I enable companies to transform, stabilize, and modernize their workflows while scaling their operations and processes efficiently. With extensive expertise in Airtable, I specialize in designing and implementing custom Airtable solutions. These solutions manage projects, streamline operations, and organize complex data at scale, delivering measurable value to businesses. Whether creating scalable business workflows, integrating Airtable with other tools like Softr, or embedding Airtable into robust data ecosystems, I deliver results that save time and resources. My deep understanding of data architecture ensures business processes are mapped to scalable structures, whether implemented in Airtable or AWS RDS. Additionally, I bring robust data reporting capabilities with tools like Tableau, enabling actionable insights from complex datasets. For businesses treating Airtable as a cornerstone of their operations, I offer strategic assessments to optimize implementations and align them with organizational goals. I work directly with business owners and users to map Airtable solutions to existing workflows and identify opportunities to improve processes for greater efficiency and scalability. I also leverage cutting-edge AI technologies to enhance operational efficiency and technology processes. My expertise includes integrating LLM APIs into Airtable automation workflows, designing AI-powered knowledge bases, and utilizing retrieval-augmented generation (RAG) to deliver actionable insights. I excel at: Designing, delivering, and operating business applications, API ecosystems, and using them to drive automation and efficiencies in business-critical workflows. Delivering scalable, enterprise-level Airtable implementations that align with business objectives and improve operational efficiency. Optimizing existing Airtable implementations to address inefficiencies, ensure scalability, and maximize value. This includes partnering with business owners and users to map Airtable solutions to workflows and identify opportunities for process improvements and scalability. Leading organizations in developing data strategies to deliver actionable insights from disparate sources and building robust data pipelines, governance structures, and visualizations to bring these strategies to life. Mapping complex relationships in markets and organizations, and presenting them in a comprehensible way to stakeholders and executives. Services I Offer: - Fractional CTO services to transform and modernize technical capabilities. - Fractional COO or advisory services to assist CEOs and leadership teams in scaling operations. - Strategic Airtable implementations and optimizations for businesses scaling operations. - Workflow automation using Airtable and other tools. - AI-powered workflow automation integrated with Airtable. - Data architecture design and implementation for scalable solutions in Airtable or AWS RDS. - Insights generation using AI techniques such as retrieval-augmented generation (RAG). - Comprehensive data reporting and visualization using Tableau. Why Work With Me? With over 30 years of experience spanning start-ups, high-growth companies, and multinational organizations, I combine technical expertise with strategic leadership to deliver results. My proven ability to scale business processes, enhance efficiency, and drive actionable insights makes me a trusted partner for businesses looking to modernize and grow. My ability to integrate emerging AI tools and technologies with automation platforms ensures that clients benefit from innovative, forward-thinking solutions tailored to their needs. By aligning Airtable implementations with organizational objectives, I deliver scalable, enterprise-level solutions that empower teams and streamline operations.

I implement and optimize support systems for growing teams. Hands-on execution and strategy included. WHAT I DO: → Zendesk/Intercom setup, customization & workflow configuration → Support process implementation & team training → Ticket backlog cleanup & operational firefighting → QA program execution & quality monitoring → Knowledge base creation & documentation → Performance reporting & metrics dashboards RECENT WINS: - Cleared 300+ ticket backlog in 2 weeks for enterprise software company - Built QA framework improving team scores from 68% to 92% - Created 200+ training documents & SOPs for startup support team - Managed 60,000+ legacy ticket resolution (30% → 82% CSAT improvement) - Reduced resolution time from 72 to 48 hours across 200+ agent organization IDEAL PROJECTS: ✓ Zendesk/Intercom setup & workflow configuration ✓ Ticket backlog cleanup & queue management ✓ Training program development & team onboarding ✓ Knowledge base buildout & content creation ✓ QA spot checks & quality monitoring (ongoing) ✓ Process documentation & SOP creation ✓ Reporting dashboards & metrics tracking setup PLATFORMS I WORK IN: Zendesk (expert) • Intercom (expert) • Salesforce • Freshdesk • Help Scout • Discord • Slack WORK STYLE: Hands-on, minimal meetings needed. I can jump into your system and start delivering value immediately. Available for 20-30+ hrs/week across multiple clients. Perfect for short-term implementation projects or ongoing optimization work. SKILLS: Customer Support, Zendesk, Intercom, Customer Service, Technical Support, Process Optimization, Documentation, Training & Development, Quality Assurance

Operations & Systems Specialist | SOPs • Process Improvement • Team Workflows I help founder-led teams streamline operations, align workflows, and implement systems that reduce day-to-day chaos. Growing businesses don’t usually struggle because of bad ideas — they stall because operations get messy, workflows live in too many places, and there is a centralized bottleneck. That’s where I come in. I work as a Fractional Operations Partner for founder-led teams that need more structure, clearer workflows, and stronger execution, without hiring a full-time operator. My approach is both strategic and hands-on. I don’t just recommend improvements — I help implement systems your team will actually use. What I Help With • SOP development and documentation • Workflow and process optimization • Cross-department coordination • Meeting and leadership cadence cleanup • Task and accountability systems • Hiring pipeline organization • Inventory visibility processes • Operational “cleanup” during growth phases • AI-assisted workflow improvements (when appropriate)