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👨‍💼 Microsoft Certified | Microsoft 365 • Intune • Azure • Windows Server Administrator I am a Microsoft Certified IT professional with 8+ years of experience delivering secure, reliable remote IT services for USA, Canada, and global clients. I specialize in Microsoft 365 administration, security implementation, Intune endpoint management, Azure AD, and Windows Server infrastructure. I have managed Microsoft 365 environments end to end, led complex email migration projects, implemented security best practices, and provided Tier 2/3 user support. I am recognized for my structured troubleshooting approach, strong communication, and ability to align IT solutions with business goals. 🔹 Microsoft 365 (Office 365) Administration ✔ End-to-end Microsoft 365 tenant administration ✔ New tenant setup, domain onboarding & DNS configuration ✔ DNS records: MX, SPF, DKIM, DMARC, TXT, SRV, CNAME ✔ Exchange Online administration & mail flow management ✔ Microsoft Teams, SharePoint Online & OneDrive administration ✔ User onboarding/offboarding & license optimization ✔ Microsoft 365 Apps deployment & configuration ✔ Ongoing monitoring, troubleshooting & user support 🔐 Security & Compliance (Microsoft 365) ✔ Microsoft Defender for Office 365 (anti-phishing, Safe Links, Safe Attachments) ✔ Multi-Factor Authentication (MFA) ✔ Conditional Access policies ✔ Security & Compliance Center administration ✔ Tenant hardening using Microsoft best practices ✔ Audit logging & compliance monitoring 📧 Email Migration Experience ✔ Microsoft 365 cross-tenant migrations ✔ Google Workspace (G Suite) → Microsoft 365 ✔ GoDaddy → Microsoft 365 ✔ Cutover, staged & hybrid migrations ✔ Minimal downtime with structured user communication 📱 Microsoft Intune (Endpoint Management) ✔ Intune MDM & MAM setup and administration ✔ Windows & macOS device enrollment ✔ Compliance, configuration & security policies ✔ Application deployment & patch management ✔ Conditional Access integration ✔ Endpoint security baselines ✔ Remote device troubleshooting & support 🖥 Windows Server & Infrastructure ✔ Windows Server 2012 R2 / 2016 / 2019 / 2022 ✔ Active Directory domain setup & administration ✔ Azure AD Hybrid & ADFS ✔ DNS, DHCP, File Servers & Print Servers ✔ Group Policy management ✔ Remote Desktop Services (RDS) ✔ Backup solutions & server monitoring ✔ Domain migrations ✔ Hyper-V virtualization ✔ VPN configuration & support 💻 End-User & OS Support ✔ Windows 7, 8, 8.1, 10, 11 ✔ macOS support ✔ OS installation, upgrades, patching & backups ✔ Antivirus & endpoint protection ✔ Software & driver installation ✔ VPN connectivity & Azure AD device join ✔ End-user training & documentation ⭐ Why Clients Choose Me ✔ 8+ years of hands-on IT experience ✔ Microsoft Certified professional ✔ Proven experience supporting USA & Canada clients ✔ Strong focus on security, stability & compliance ✔ Clear communication with technical & non-technical users ✔ Reliable, proactive & detail-oriented approach I take pride in understanding client requirements thoroughly and delivering secure, scalable, and dependable IT solutions that support long-term business success. 🎓 Education & Certifications 🎓 BSc (Hons) Computing – 2020 Wrexham Glyndŵr University, Wales ✔ MS-102: Microsoft 365 Administrator ✔ Microsoft 365 Certified: Endpoint Administrator Associate ✔ AZ-900: Microsoft Azure Fundamentals ✔ MCSA Windows Server 2016 (70-740) ✔ MCSA Windows Server 2012 R2 (70-410, 70-411, 70-412) ✔ Microsoft Certified Professional

With nearly 9 years of experience in IT Support, I have built a strong foundation in , Customer Support, IT Systems Administration, Technical Support, and Microsoft 365 Administration. An IT professional who is passionate about technical support and continuous learning. A person with a positive attitude and a problem solving mindset both in technology and in life. Related Experience and skills : M365 Administration Troubleshooting Exchange / Sharepoint / One Drive / Teams / Migration Entra ID / Intune / Security Defender / Purview Office 365 / Outlook / Windows Troubleshooting Active Directory / DNS / DHCP Windows Server 2022/2016/2012 (Installing/Administering/Maintaining), Routing/Switching LAN/WAN, Remote Technical Support, Help desk Support, Network Security (Firewall, VPN, VoIP), Data Centers, Hardware/Software, Microsoft Office (Word, excel, outlook, PowerPoint), Printers and UPS Currently, I work as a Microsoft 365 Administrator, supporting global Microsoft customers. In Microsoft i also served in the following roles as a Microsoft 365 Support Lead, managing a team of 15 engineers who provided remote support to clients worldwide, I worked as a Level 2 Support SME, assisting Microsoft Support Agents by resolving complex and escalated cases. Awards : Was awarded as the Freelancer of the Year on 2021 for Microsoft Due to the Recent organizational changes in Microsoft I am Actively seeking a position where I can apply my technical skills, expand my experience, and continue building my career in IT Below are my educational qualifications Qualifications : • BSc (Hons) in Computer Network Security(UK) (2016) • CCNA certified. • MS900 certified • HND in Computing and Systems Development (Pearson UK)

Career Objectives I aspire to join a dynamic organization that offers chances for both personal and professional growth within the Information Technology and Information Security sector. I have a strong passion for ICT Business, IT Security, and Management, which encompasses Technology Management, Advanced Design, Project Coordination, Execution, Team Leadership, and the establishment of effective procedures, processes, and staff training. I am eager to contribute to a quality-certified company where I can showcase my abilities and, in return, become a catalyst for the organization's advancement. Executive Summary As an accomplished IT professional with over two decades of comprehensive experience, I bring a wealth of expertise in Cyber Security, IT Infrastructure, and Revenue Cycle Management (RCM) to the table. With a solid foundation built over 10 years in managerial roles, my focus has been on delivering top-notch ICT Services and Information Security solutions, supported by a robust set of international certifications. Throughout my career, I've demonstrated proficiency across diverse platforms, including Microsoft Windows and Linux, while spearheading numerous projects encompassing planning, development, deployment, implementation, and training. My areas of specialization span Infrastructure Technologies, ICT Business Analysis, IT Security, IT Infrastructure Planning, and IT Services Management (ITSM). In addition to my industry roles, I've leveraged my expertise through freelance endeavors, offering a spectrum of IT services ranging from web development to penetration testing. This entrepreneurial venture has not only broadened my skill set but also provided insights into effective business management and client service delivery. Moreover, my commitment to continuous learning is evidenced by my pursuit of advanced certifications, including the Certified Ethical Hacker V11 program and specialized courses in wireless and mobile hacking. Recently, I further enhanced my proficiency with the completion of the Microsoft Cloud Security Engineering program. I have a proven track record of success in managing IT operations across multiple geographies, having held positions as IT Manager at Virtual Office Solutions and Senior IT Manager at Infopride Solutions, where I oversaw operations in Sri Lanka and Australia, United States Additionally, my consultancy services at Infopride Sub Company Janathakshan Gte Ltd underscore my ability to provide strategic IT guidance to diverse organizations. Specialties: ✅ Cybersecurity Training & VAPT / Penetration test ✅ Microsoft 365 & Microsoft Azure Projects ✅ Cloud Security ✅ Security team building ✅ Microsoft Training ✅ Patch Management ✅ Web Development ✅ Network Security ✅ Other IT Support

Experienced consultant with a demonstrated history of working in the information technology for more than 16 years. I am skilled in Microsoft core products such as Active Directory, Exchange, Office 365, Windows Server, Azure, Intune etc. Technical expertise: Office 365 Microsoft Exchange 2007/ 2010 / 2013 / 2016 / 2019 Azure Virtual Desktop (AVD) Microsoft Windows Server 2008/ 2012/ 2016/ 2019 Exchange Online Exchange Hybrid Azure IaaS Azure AD Join, Azure AD Hybrid Join Active Directory deployment/ migration Azure Active Directory Azure AD Connect Intune, Intune Autopilot DNS, DHCP, Group Policy, SMTP, SPF, DKIM Email migration, Bittitan MigrationWiz OneDrive for Business SharePoint Online Administration Certifications: Microsoft Certified: Azure Virtual Desktop Specialty Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified Solutions Expert: Productivity Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified Solutions Associate: Office 365 Microsoft Certified Solutions Associate: Windows Server 2008 Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Professional

I bring to the table 10+ years of experience working for MSPs based in the UK,US and Canada providing remote technical support and gaining proficiency at all levels of support from handling non-technical end users to supporting managing server, network infrastructure and leading complex infrastructure designing, implementation & migration projects. I speak MSP lingo ! Are you looking to get support for your NOC ? to manage and maintain your workstations servers, routers and firewalls ? Are you looking for someone to train and help manage your team so you can focus on growing the business ? Are your engineers taking up too many hours performing routine work ? I'm a seasoned MSP expert who is able to help you alleviate all the above pain points From remote technical support, building products services and end to end automation, I'm able to offer you the one stop shop for all your MSP needs. Infrastrcuture : Windows Desktop, Windows Server, Windows Server Clustering, VMware ESXI, SQL, Veeam Cloud : Azure, AWS , O365 PSA : Autotask, Jira, Zohodesk, Freshdesk RMM : Ncentral, Datto, Connectwise, Atera, Ninja RMM Automation : Powershell, Bash, Python