B2B Appointment Setter (SmartAid AI)

www.smartaid.ai SmartAid AI is expanding its client acquisition team and is looking for individuals who can turn inbound and outbound interest into scheduled, qualified conversations with business owners. We help service-based businesses increase revenue and eliminate operational inefficiencies using AI systems. This role sits between outreach and closing. You are responsible for: • Managing live prospect conversations • Identifying real business opportunities • Booking qualified calls with decision-makers You are NOT responsible for closing deals. Your role is to efficiently move qualified prospects to the next step. WHAT YOU’LL BE DOING You will be working directly with leads that have: • Responded to outreach • Shown interest • Or entered the pipeline through inbound channels Your responsibility is to guide conversations and move qualified prospects toward a booked call. KEY RESPONSIBILITIES • Manage conversations with business owners across messaging channels and calls • Identify whether a prospect is a strong fit based on business structure and needs • Ask the right questions to uncover operational gaps and inefficiencies • Explain SmartAid at a high level (no technical deep dives required) • Secure confirmed appointments for strategy calls • Send confirmations and reminders to improve attendance rates • Maintain organized notes and CRM tracking A major part of this role is protecting the calendar by filtering out low-quality prospects. PERFORMANCE EXPECTATIONS This role is measured on outcomes, not activity. Key performance indicators include: • Number of qualified calls booked • Show-up rate (target: 70%+) • Qualification accuracy • Speed of response to new leads • Consistency in CRM updates Your objective is simple: Turn interest into qualified opportunities that convert. WHAT MAKES SOMEONE SUCCESSFUL HERE Top performers in this role: • Take control of conversations early • Move prospects toward decisions efficiently • Understand intent instead of relying entirely on scripts • Handle hesitation confidently without sounding pushy • Balance volume with qualification quality They understand: Booking the wrong call wastes more time than not booking at all. IDEAL BACKGROUND • Experience in appointment setting, SDR roles, or outbound sales • Comfortable speaking with business owners • Strong written and verbal English communication • Ability to manage multiple conversations at once • Experience using CRM systems BONUS (NOT REQUIRED) • Experience in B2B services, SaaS, or AI-related offers • Familiarity with GoHighLevel or Zoho • Experience handling both inbound and outbound leads ROLE DETAILS • Remote position • Base pay + performance-based incentives • Long-term opportunity for consistent performers High performers can significantly increase earnings by improving booking quality and show rates. HIRING PROCESS Shortlisted candidates will complete a short recorded video interview with structured questions.