Customer Service - Phone Support - Remote

We are looking for an experienced Phone Support Customer Service Rep. This person will take inbound calls and send follow up emails as needed for those inbound calls. - We are willing to work with your schedule. - Looking for someone with a work from home setup conducive to handling inbound calls. Professional, secure, work setup. Limited background noise. Headset, etc. - Looking for someone that can take member calls with CONFIDENCE. Not afraid to jump on the phone and deliver exceptional customer service, email if sometimes it means following up via email (especially as you train and ramp up your knowledge!) - Experience doing customer service phone support. - Experience handling escalations. - Help with Tier 2 call back requests coming from our offshore Tier 1 customer support team. Looking for someone that has that phone support magic! ✨ Someone willing to jump into the queues right away and make a big impact. Room for growth or conversion to an employee for the right person!