Experienced support agent needed to evaluate and improve current Intercom instance

We're a small start up with sales led customers and fairly low ticket volume currently. Since most customers are sales led, users who have issues usually have a sales person or CSM to ask questions to instead of wholly relying on Support. However, the company is making a strategic shift that will increase our volume of users so we'll need to ensure our support set up is robust enough to support incoming questions from trialing and newly converted users who have never interacted with an employee. We have an Intercom instance right now. We have a help center, deployed Fin as an AI agent, and have two employees that are helping with support (note, we don't have a dedicated support person right now). In order for us to feel comfortable with our PLG strategy we'll require integrations with Salesforce and Hubspot, reporting, and recommendations for what we might be missing. For this job we are looking for the following objectives: - Evaluate our current Intercom instance - Present recommendations for what should be improved - Create a plan and timeline to implement changes - Complete proposed plan within the timeline. Requirements: - Strong communications skills - No hand holding, this project will rely on your expertise and ability to propose and implement changes - Experience setting up a Support instance from scratch and leading the change management.