Fractional Head of Customer Success

Posted 6 days ago

Only freelancers located in the U.S. may apply.U.S. located freelancers only

Summary

What We Need This is not a traditional Customer Success Manager role. We’re looking for a builder. Someone who can design the systems, processes, dashboards, AI workflows, and automation that allow a lean Customer Success organization to deliver an exceptional customer experience at scale. You’ll work directly with our CEO, Founder, CTO, and Customer Success Manager. Primary Objectives You’ll help us: Ideally, they’d have experience with: AI and customer success automation Customer health scoring and analytics HubSpot workflows and customer operations AI agents and process automation Building scalable onboarding, QBR, renewal, and expansion playbooks

More than 30 hrs/week
Hourly
1-3 months
Duration
Intermediate
Experience Level
$100.00
-
$200.00
Hourly
Remote Job
Complex project
Project Type

Skills and Expertise

Mandatory skills

Business with 10-99 Employees

Activity on this job

Proposals:50+
Interviewing:
0
Invites sent:
0
Unanswered invites:
0

About the client

Member since Apr 13, 2026

USA
Saratoga Springs3:51 AM
$3.2K total spent
1 hire, 0 active
30 hours

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