Guest Experience Manager

We're building out the operational backbone of our interview division and need a Guest Experience Manager to own the full experience from confirmed booking to live interview — managing our host team, priming guests before their call, and keeping the entire scheduling infrastructure running smoothly. This is a player-coach operations role. You'll be running the behind-the-scenes engine that makes every interview go well. If you're highly organized, great with people, and excited by the intersection of media production and relationship management — this role was built for you. What you'll own: Guest Priming & Show Rate Conduct complimentary "interview prep" calls with confirmed guests before their scheduled interview Warm up guests, set expectations, build excitement, and qualify them further Increase show rates through proactive communication and confirmation sequences Ensure every guest arrives to their interview informed, comfortable, and ready Host Management Manage scheduling and availability for our team of on-camera interview hosts Coordinate host assignments to match guests with the right host Monitor host performance and flag quality issues Support onboarding of new hosts as the team scales Scheduling & Operations Own and manage our scheduling infrastructure (currently GoHighLevel — open to recommending better solutions as we scale) Build and maintain booking workflows, reminders, and confirmation sequences Ensure zero scheduling conflicts and clean handoffs between teams Maintain accurate records of all bookings, show/no-show rates, and interview outcomes Team Leadership Act as the operational lead on the interview side of the house Fill in for hosts or guest prep calls when needed Report directly to the founding team on pipeline health, show rates, and scheduling performance You're the right fit if you: Are highly organized and process-oriented — you build systems, not just follow them Have strong interpersonal skills — you can warm up a skeptical executive in 5 minutes Are experienced with scheduling and CRM platforms — GoHighLevel, Calendly, HubSpot, or similar Can manage a small remote team and hold people accountable without micromanaging Are comfortable on camera and on the phone — this role requires both Are proactive and self-directed — you flag problems before they become your boss's problem Background that translates well: Operations or project management in a media, events, or client-facing environment Client success, account management, or concierge services Podcast or show production coordination SDR team lead or appointment setting management Executive assistant or chief of staff experience at a fast-moving company