AV/IT Support Engineer

The AV/IT Support Engineer is a technical role responsible for the support, maintenance, and operational success of enterprise audiovisual systems, event technology infrastructure, and collaboration platforms. This position ensures the seamless delivery of AV experiences for meetings, events, conferences, and live productions while providing limited Tier 1 IT support and technical assistance to the Information Technology team as needed. This role operates at the intersection of AV systems engineering, live event production, and technical support. The ideal candidate is highly technical, calm under pressure, and comfortable working in fast-paced environments where downtime is not an option. The position reports to the Director of IT and AV and works closely with AV operations, event production teams, and IT staff to ensure consistent, reliable, and high-quality technology experiences across the organization.