Insurance Processor

Company: Safe Place Bedding LLC Location: Remote (U.S. Preferred) About Safe Place Bedding Safe Place Bedding LLC is a family-owned Durable Medical Equipment (DME) provider specializing in enclosed safety beds for children and adults with special needs. We work with Medicaid and commercial insurance providers to help families obtain medically necessary equipment that improves safety and quality of life. Our company is built on Christian values of compassion, integrity, and excellence. Every member of our team plays an important role in serving families during challenging times. About the Position We are looking for a highly organized and detail-oriented Insurance Processor / Medical Documentation Specialist to join our growing team. This position starts as part-time (20–30 hours per week) with the opportunity to transition into a full-time role for the right person. Previous experience with DME, medical documentation, insurance verification, or healthcare administration is a plus—but we are willing to train someone who is motivated, organized, and eager to learn. Responsibilities Collect and organize documentation required for insurance authorization and billing Communicate with physicians' offices, case managers, therapists, and families to obtain required medical records and paperwork Track outstanding documentation and follow up until files are complete Maintain accurate records within our CRM and documentation systems Answer phone calls and emails professionally and compassionately Ensure HIPAA compliance and confidentiality of patient information Assist with administrative and operational tasks as needed Work closely with our team to help special needs families receive medically necessary equipment Qualifications Excellent written and verbal English communication skills Strong organizational and time-management abilities High attention to detail Comfortable making phone calls and following up with medical offices Proficient with Microsoft Office, Google Workspace, and basic computer applications Able to work independently while managing multiple priorities Experience in healthcare, DME, medical billing, insurance processing, prior authorizations, or medical office administration is preferred but not required Willingness to learn new systems and processes Ideal Candidate We're looking for someone who is: Compassionate and patient Reliable and dependable Self-motivated Organized and proactive Comfortable communicating with families and healthcare professionals Interested in growing with a small business What We Offer Flexible schedule Remote work Paid training Opportunity to grow into a full-time position Supportive, family-oriented team Meaningful work that directly impacts the lives of children and adults with special needs