Need a part-time customer support representative

About the Role I run a fantasy football website and I'm looking for a reliable, part-time customer support agent to be the first point of contact for my users. You'll handle incoming questions, troubleshoot issues, and make sure players have a smooth experience on the site. This position is available immediately with flexible hours, so it's a great fit if you want steady part-time work you can arrange around your own schedule. What You'll Do Respond to customer support tickets through HelpScout in a friendly, professional, and timely manner Answer questions about accounts, leagues, scoring, payments, and general site usage Troubleshoot and document common issues, escalating anything more complex when needed Handle a minimum of 50 tickets per week, maintaining quality and consistency Help identify recurring problems or confusing areas so we can improve the product over time What I'm Looking For Some hands-on familiarity with playing fantasy football — you should understand drafts, waivers, scoring, roster moves, and the general flow of a season Strong written communication skills, with clear, empathetic, and grammatically clean responses Experience with HelpScout (or a similar helpdesk/ticketing tool such as Zendesk, Freshdesk, or Intercom) Dependable, organized, and comfortable working independently Ability to stay calm and helpful when users are frustrated Nice to Have Basic technical debugging skills (able to reproduce a reported bug, check browser/device details, gather useful info before escalating) Prior customer support or community management experience Familiarity with common fantasy football platforms (ESPN, Yahoo, Sleeper, etc.) Details Part-time, flexible working hours Starts immediately Expected volume: 50+ tickets per week Ongoing role with potential for more hours during peak season (August–January) To Apply Please include a short note about your experience with fantasy football and any customer support tools you've used. If you've worked with HelpScout before, mention it. Bonus points if you tell me your favorite fantasy football strategy or a memorable draft-day moment — I want to know you actually play.