Part-Time Remote Medical Administrative Assistant

Small, specialized clinical practice (facial and somatic prosthetics) in Buffalo, NY seeks a seasoned medical office professional for ongoing part-time support — approximately 5 hours/week. The work: returning and placing patient and physician-office calls (~10 connects/week) through our VoIP phone system, appointment scheduling, logging call outcomes in Notion (simple — training provided), and occasional insurance and billing follow-ups. Who thrives here: many of our patients are older and navigating difficult circumstances. A warm, unhurried phone manner and the composure to handle occasionally difficult callers gracefully matter more than speed. Experience in a medical office — front desk, billing, or practice coordination — is required. How we work: a short Monday planning call sets the week's list; you work flexible blocks on your schedule. Signed confidentiality agreement and HIPAA orientation required (we provide the orientation). Long-term fit preferred over quick start. In your proposal, please answer these three questions: Describe a difficult patient or client call you handled — what made it difficult, and how did it end? What is your hands-on experience with medical billing or insurance verification (systems, payer types)? What does your availability look like for ~5 hours/week, and what time zone are you in?