Receptionist and Client Experience Manager

🌎 Remote Opportunity – Now Hiring: Reception & Client Experience Manager (Bilingual – Spanish/English) Full-Time | Foreign Labor Role | $12–$15/hour (DOE) Solano Law Firm is one of the fastest-growing immigration law firms in the U.S., and we’ve built our reputation by hiring driven, high-performing team members who care deeply about helping people—and getting results. We’re hiring a Reception & Client Experience Manager to join our team remotely and support our U.S.-based legal operation. This isn’t just a receptionist job—it’s a leadership-facing role that sets the tone for every client experience. You’ll be the first voice people hear and a key part of delivering service that makes people feel seen, valued, and cared for. 🌟 This Role is for You if You: Speak fluent Spanish and English Are friendly, fast-thinking, and thrive on talking to people all day Stay calm under pressure and manage tasks without missing a beat Welcome feedback and always look for ways to improve Want to grow in a high-performance, mission-driven team 🚫 This Role is Not for You if You: Don’t take feedback well or prefer to work alone Aren’t comfortable being held accountable through daily/weekly reports Don’t enjoy connecting with people or speaking all day Just want a job, not a career path with leadership opportunities 🛠️ What You’ll Do: Answer incoming phone calls with professionalism and warmth Route calls and schedule appointments with accuracy Manage calendars and send reminders to clients Communicate with clients in both English and Spanish, gathering information and providing updates Translate documents as needed Maintain call logs, voicemail records, and reporting metrics Support attorneys and the legal team with admin tasks as assigned Track performance through weekly and monthly reporting 🎓 What You’ll Need: At least 1 year of receptionist, customer service, or administrative experience Strong communication and writing skills in both Spanish and English Attention to detail and strong time management Proficiency with Microsoft Word, Excel, and Outlook Patience and empathy in handling client concerns and calls 📆 Work & Compensation Details: Hourly rate: $12–$15/hour (based on experience and performance) Remote foreign labor role 90-day probation period before PTO eligibility Full-time schedule, Monday through Friday 🎁 Benefits (After 90 Days): 10 PTO days per year (accrued) 14 paid holidays per year Training, coaching, and leadership development opportunities Long-term role with opportunities to grow within the firm Be the voice that leads with compassion. Grow with a team that values your excellence. We’re excited to meet you. To confirm you’ve read this posting carefully, please include the phrase “White Glove Service” as the first line of your cover letter or proposal.