Business Operations Coordinator

About Us FranCoach/Create A Shift/Dvelop Academy is a one stop shop for Franchise Recruitment and Education. We special in helping businesses to grow, individuals to learn and acquire a small business, and teach an industry skill to newcomers. Role Overview We are looking for a tech-savvy, highly organized, and visually creative professional to join our team as an Operations & Client Services Assistant. You will be the engine behind the scenes—ensuring our client portal and CRM stay updated, keeping our client deliverables on track, and whipping up clean, engaging graphics in Canva. This is a multi-faceted role perfect for someone who loves both structure (keeping systems tidy) and creativity (making things look good). Key Responsibilities System & Tech Management: Regularly update and maintain our CRM [ZOHO] and Client Portal [FranCoach Internal Portal of Brand Offerings] to ensure data integrity. Client Deliverable Tracking: Monitor project timelines, follow up on missing pieces, and ensure client deliverables are moving smoothly through our pipeline. Graphic Design (Canva): Create and edit visually appealing digital assets using templates in Canva (e.g., social media graphics, client PDFs, worksheets, slide decks). Administrative Support: Assist with ad-hoc operational tasks to help streamline daily business functions. Requirements & Qualifications Tech-Savvy: Proven experience managing CRMs and project management tools/portals. You learn new software quickly. Canva Pro: You have a sharp eye for design, alignment, and branding. You don't just use templates; you know how to make them look professional. Detail-Obsessed: You’re the type of person who notices a typo from a mile away and gets genuine satisfaction from an organized dashboard. Proactive Communicator: You don't wait to be told what to do if you see a bottleneck; you ask questions and provide updates independently. Reliable Internet & Equipment: Must have a dependable workspace and access to a Canva Pro account (or we can provide access). How to Apply Please start your cover letter with the word "Consistency" and briefly answer the following: What specific CRM and project management tools are you most comfortable using? Share a link or attachment to a few Canva graphics or client materials you've designed. How do you keep yourself organized when managing multiple deadlines?