IT Service Desk Manager

Posted 4 weeks ago

Only freelancers located in the U.S. may apply.U.S. located freelancers only

Summary

We are seeking an experienced IT Service Desk Manager to lead and manage our service desk operations. The ideal candidate will have a strong background in ITIL 4 and experience managing service desk teams. Responsibilities include overseeing day-to-day operations, improving service delivery, and ensuring high levels of customer satisfaction. This is a full-time, part-time, or hourly position with a medium scale and intermediate proficiency level.

Less than 30 hrs/week
Hourly
6+ months
Duration
Intermediate
Experience Level
$55.00
-
$65.00
Hourly
Remote Job
Ongoing project
Project Type

Skills and Expertise

Mandatory skills

Customer Service

Customer Support

Nice-to-have skills

Email Communication

Administrative Support

Activity on this job

Proposals:20 to 50
Last viewed by client:4 weeks ago
Interviewing:
1
Invites sent:
0
Unanswered invites:
0

About the client

Member since May 7, 2024

USA
Baltimore2:16 PM
$4.5K total spent
6 hires, 2 active
110 hours
Small company (2-9 people)

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