Ecommerce Order Issue & Shipment Tracking Specialist

We’re looking for a reliable, detail-oriented person to help us monitor order and shipping issues for our ecommerce store. The main goal of this role is to catch problems before customers have to contact us. We use Shopify, Track123, and other order tools to monitor shipments, delays, delivery exceptions, supplier fulfillment issues, damaged shipments, and packages that may be returned to sender. We need someone who can review these issues daily, flag problems early, and help us stay ahead of customer complaints. Training videos and clear instructions will be provided. Responsibilities: – Review orders and shipments in Track123 and Shopify – Check for tracking numbers that were created but have not moved – Monitor shipments stuck in transit with no recent updates – Review delivery exceptions, failed delivery attempts, and return-to-sender issues – Identify damaged orders or shipments that may need follow-up – Check pending shipment orders that have been ordered from suppliers but have not shipped yet – Contact suppliers for updates when needed – Initiate contact with customers about their order issue in some cases – Flag supplier stock issues and update or request inventory changes in Shopify when items appear unavailable – Keep notes and follow-ups organized so nothing gets missed What We’re Looking For: – Strong attention to detail – Reliable and consistent with daily tasks – Good written English – Comfortable following step-by-step video instructions – Able to work independently – Organized when managing multiple orders at once – Comfortable sending simple, professional emails to suppliers and customers – Willing to ask questions when something is unclear Helpful Experience: – Shopify – Track123 or other shipment tracking software – Ecommerce order management – Dropshipping or supplier-based fulfillment – Customer support – Google Sheets – Email communication Role Details: This is a remote, long-term role. The starting focus will be order tracking, supplier follow-up, and issue prevention. Over time, this role may grow into basic Tier 1 customer support, broader order management, supplier follow-up, returns/replacements, and ecommerce operations support. Availability during U.S. business hours is preferred, especially Monday through Friday. How to Apply: To show that you read this post carefully, please start your application with your favorite food. Please also include: – Any ecommerce, Shopify, order tracking, or customer support experience you have – Your availability and timezone – Your hourly rate – A brief note explaining why you would be a good fit for a detail-oriented order tracking role