Looking for someone to be the main point of contact for several clients. Provide the following services:
- Manage and keep track of projects tasks
- Be the main point of contact for tech support >> handle or escalate tickets
- Email and call customers weekly with status update
- Reach out to consultants on projects to get status updates to provide customers
- Take calls from customers
- Extremely organized
- Excellent spoken and written English
- understands technology well
- Can provide tech support for Office 365, Macbook issues, email issues etc.
- Can be trained on technical tools to support customer e.g. antivirus, AWS etc.
- Very technical, understands and can support computers, software, basic applications
Preferred but not required
- Support proposal writing