Upwork Statement on Detecting and Responding to State-Linked Activity

Fraud prevention and compliance with U.S. and international sanctions are critical priorities for Upwork. It represents a challenge that affects the entire online work industry, and Upwork is at the forefront of combating these threats. Any attempt to use a false identity, misrepresent location, or take advantage of Upwork customers is a strict violation of our terms of use, and we take aggressive action to detect, block, and remove bad actors from our platform.

Upwork has long invested in industry-leading security and identity verification measures, deploying advanced technology alongside a dedicated team of global professionals across legal, investigations, intelligence, identity risk management, compliance, anti-money laundering, and machine learning detection. These experts work relentlessly to prevent fraudulent activity before it reaches our customers, and quickly respond to new methodologies and trends.

As fraud tactics evolve, Upwork continuously enhances its proactive screening for attempts to bypass geographic restrictions, monitoring for signs of misrepresentation both before and after contracts begin. Our sophisticated detection tools, paired with strong partnerships with law enforcement and regulatory bodies, enable us to take swift and decisive action when fraudulent behavior is identified.

While no online platform is immune to fraud, Upwork is setting the standard for trust and safety in the industry. We will continue to invest in cutting-edge fraud prevention measures and vendor solutions, collaborate with industry stakeholders, and innovate to protect our customers and uphold the integrity of our marketplace.

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For more on our approach to trust and safety, please see here.