Account Manager

Part-Time Account Manager Hours: Part-time, 20–25 hours per week Start: ASAP (Remote – West Coast Hours) Industry: Legal Services / Coaching Services We're looking for a proactive, client-savvy Part-Time Account Manager to support the growth and delivery of our workshops and group coaching programs. This role sits at the intersection of client relationship management, sales, operations, and program administration. You will serve as a key point of contact for our clients, ensuring a seamless, high-quality experience from onboarding through renewal. This is a remote, part-time position designed for someone who thrives in a relationship-first environment and brings the professional polish to match our law firm clientele. Key Responsibilities: • Own the client relationship for the workshop and group coaching program accounts, serving as the primary point of contact for attorneys and senior-level business professionals at law firms. • Manage the full client lifecycle - onboarding, supporting delivery, ensuring ongoing engagement, renewals, and expansion conversations. • Drive engagement with clients and renewals, including pipeline tracking, outreach, and close. • Provide day-to-day administrative support, ensuring program delivery, smooth operations, and a high-quality client experience. • Maintain accurate records in monday.com and Hubspot, including client profiles, task tracking, and project timelines. • Build and refine workflows, SOPs, and internal processes to support program scalability. Comfort with AI tools. • Draft and manage client-facing communications, program summaries, and follow-up documentation. • Coordinate scheduling, follow-ups, and deliverables across internal team members and external clients. • Support leadership with reporting and ad hoc administrative tasks as needed. Qualifications: • Legal Background: Prior experience working at or with a law firm - vendor, legal operations, business development, client services, or similar. • Client-Facing Presence: Proven ability to communicate confidently and professionally with attorneys and senior stakeholders. • Account Management Experience: Experience in account management, client success, or sales support with a track record of managing renewals and client relationships. • Tech Savvy: Proficiency with monday.com or comparable project management and CRM tools. • Process Oriented: Experience building or documenting SOPs and operational workflows - you enjoy bringing structure to ambiguity. • Flexible & Reliable: Availability to work West Coast business hours (Pacific Time); flexibility is key. Who are we and what do we do? For many, high-performing professional workplaces can create a cycle of challenges over the years. We believe in the need to transform corporate culture so that team members are happy, healthy, and feel seen and heard in their pursuit of their professional goals. Krishtel is a coaching and facilitation practice that supports the high-performing workplace community through programs, workshops, and coaching at the intersection of Leadership, Business Growth, Collective Engagement, and Well-being. Founder Rudhir Krishtel is a former law firm partner and senior tech lawyer at Apple who left the practice to make the law a healthier profession. Along with a group of Associate Coaches, Rudhir works with professionals individually and in group coaching environments as well as with firms and organizations on custom workshops and group programs. Our Values: • Holding Space for Each Person's Humanity • Going Big with Ease • Taking Enthusiastic Ownership • Battling Systemic Injustice • Making Clients Feel Seen • Invested in Each Other's Growth • Committed to Difficult Conversations • Working In Your Superpower • Doing the Inner Work • Generating Compassion What We Offer: Help us reshape the legal and professional workplace one relationship at a time, and you'll enjoy: • Remote working with a flexible, part-time schedule • A fun culture with an approachable, understanding, and inclusive leadership and team • Fulfilling your sense of purpose • Working at the center of your superpower • Investment in your personal and professional growth Equal Employment Opportunity: Krishtel Coaching provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, sexual orientation, political affiliation, military veteran status, domestic violence victim status, or any other protected characteristic under applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.