Community & Creator Success Manager

Overview We're an early-stage technology startup building a premium platform for the creator economy. As we prepare for launch, we're looking for a Community & Creator Success Manager to help build, engage, and support our growing creator community. This is an opportunity to join our founding team and play a key role in shaping the community experience from the ground up. You'll work directly with leadership, product, marketing, design, and engineering while helping creators succeed and providing valuable product feedback. If you're passionate about online communities, creator success, and startups, we'd love to hear from you. Responsibilities Community Management - Manage and moderate our Discord community. - Welcome and onboard new members. - Foster meaningful discussions and encourage engagement. - Organize community events, AMAs, polls, and announcements. - Maintain a positive, professional, and inclusive community environment. Creator Success - Guide creators through onboarding and platform adoption. - Build strong relationships with early community members. - Help creators understand platform features and best practices. - Identify opportunities to improve creator engagement and retention. Product Feedback - Gather and organize community feedback. - Identify recurring issues, feature requests, and user pain points. - Collaborate with the Product Manager to communicate creator insights to the development team. - Help improve the overall user experience through continuous feedback. Community Growth - Support creator recruitment initiatives. - Assist with outreach to prospective creators. - Engage with interested creators across Discord and other community channels. - Help nurture our pre-launch waitlist into an active community. Operations - Create and maintain community documentation and FAQs. - Track engagement and community health metrics. - Collaborate with the marketing team on community announcements and educational content. - Help establish scalable community processes and best practices. Qualifications We're looking for someone who has: - Experience managing Discord communities. - Excellent written English communication skills. - Strong relationship-building and interpersonal skills. - Exceptional organizational skills and attention to detail. - A proactive, self-directed approach to work. - Experience collaborating with remote teams. Preferred Experience - Community Management - Customer Success - Creator Economy - Influencer or Creator Partnerships - Social Media Management - Startup environments - Online memberships or subscription platforms What We're Looking For The ideal candidate genuinely enjoys building communities, helping people succeed, and creating exceptional member experiences. You should be comfortable engaging with creators daily, collecting feedback, solving problems, and collaborating across multiple teams. This role is ideal for someone who wants to grow alongside an early-stage startup and have a meaningful impact on both the product and its community. To Apply Please include: - A brief introduction about yourself. - Your experience managing Discord or other online communities. - Examples of communities you've helped grow or manage. - Your experience working with creators, startups, or online platforms. - Why you're interested in this role. - Links to any relevant communities, portfolios, or social profiles (if available). We're looking for someone who is excited to become a long-term member of our founding team and help build an outstanding creator community from the very beginning.