Office Manager & Sales Manager

Join Our Growing Australian Import, Product Sourcing & Freight Business We are looking for an experienced Office Manager & Sales Manager based in Australia to oversee the day-to-day operations of our rapidly growing product sourcing, import and freight business. This is a hands-on management role suited to someone who enjoys customer service, sales, organisation and coordinating multiple projects from enquiry through to delivery. About the Role You will be responsible for managing our office operations while working closely with customers, suppliers, import agents, warehouse teams and our workshop to ensure every order is processed efficiently. The successful applicant will become a key part of our business and help manage the complete sales and import process. Office Manager Responsibilities Manage customer product sourcing enquiries. Work closely with customers to source the right products at the best possible pricing. Prepare quotations and follow up sales opportunities. Coordinate container import batches from order placement through to arrival in Australia. Consolidate customer orders into import shipments. Liaise with overseas manufacturers, import agents and freight forwarders. Coordinate warehouse processing and distribution once shipments arrive. Organise Australian freight consignments for deliveries via our own transport fleet and third-party carriers. Prepare all freight paperwork including consignment notes, delivery documentation and shipment records. Maintain accurate customer, supplier and order records. Monitor order progress and provide regular customer updates. Assist with purchasing, inventory and supplier management. Sales Manager Responsibilities Respond promptly to all phone, email and online sales enquiries. Provide exceptional customer service throughout the sales process. Prepare quotations and convert enquiries into sales. Follow up outstanding quotations and customer leads. Coordinate sales administration and documentation. Work closely with our workshop team to ensure orders are processed correctly. Manage order paperwork, invoicing and customer communications. Help identify opportunities to increase sales and improve customer satisfaction. Build long-term relationships with customers and business clients. Essential Skills & Experience Previous experience in product sourcing or procurement. Experience working with importing or international suppliers. Strong customer service and sales experience. Excellent written and verbal communication skills. High level of organisation and attention to detail. Ability to manage multiple projects simultaneously. Experience preparing quotations, invoices and sales documentation. Strong computer skills including Microsoft Office or Google Workspace. Ability to work independently and prioritise workloads. Professional phone manner. Highly Regarded Experience with international importing and container shipments. Freight and logistics experience. Warehouse coordination experience. Experience using CRM or inventory management systems. Knowledge of Australian freight documentation and transport processes. Experience within manufacturing, wholesale or distribution businesses. What We Offer Work with a growing Australian business. Diverse role with no two days the same. Long-term career opportunity. Supportive team environment. Opportunity to play a major role in growing the business. Flexible working arrangements may be available for the right applicant. Competitive salary based on experience.