Part-Time Virtual Medical Assistant (Outbound Calls, Scheduling, Clinic Support & Marketing)

Part-Time Virtual Medical Assistant (Outbound Calls, Scheduling, Clinic Support & Marketing) Location: Remote — Must be available during U.S. Pacific Time Hours: Part-time (20 hrs/week) ⸻ ✨ About the Role We are a rapidly growing integrative primary care and chronic care management practice serving seniors and adults with complex medical conditions across California. We are looking for a highly organized, tech-savvy, and compassionate Virtual Medical Assistant who is also confident with outbound calls, warm leads, clinic coordination, and basic marketing tasks. This role is ideal for someone who enjoys both patient-facing communication and operational support, and wants to grow with an innovative, mission-driven healthcare practice. ⸻ 🎯 Core Responsibilities 📞 Outbound Calls, Warm Leads & Scheduling • Make outbound calls to warm leads, referral partners, facilities, and prospective patients. • Comfortable with cold outreach using prepared scripts—primarily to ALFs, senior centers, discharge planners, community partners. • Schedule, confirm, reschedule, and follow up on virtual and in-person appointments. • Provide reminder calls and ensure patients understand visit logistics. • Track all outreach, responses, and outcomes in EMR/CRM systems (training provided). 🗂 Clinic Operations & Administrative Support • Conduct eligibility checks, insurance verification, and intake tasks. • Assist with medication refill requests under supervision. • Review lab results and route appropriately to provider. • Update patient information and maintain accurate documentation. • Handle patient questions and communications confidently and professionally. • Support billing admin tasks (optional but preferred). 💬 Patient & Partner Communication • Answer patient inquiries via phone, email, text, or portal within practice response-time guidelines. • Provide warm, clear, empathetic communication—especially for seniors and caregivers. • Build rapport with assisted living directors, case managers, and community partners. 📣 Marketing & Social Media Support (Bonus Responsibilities) • Post updates, class announcements, and educational content on social media (Instagram, Facebook, YouTube). • Assist with scheduling posts, basic graphic/editorial updates, and outreach messages. • Help with patient engagement campaigns and community outreach projects. 🧩 Other Tasks • Support workshops, group visits, and special outreach initiatives. • Maintain spreadsheets, trackers, and logs. • Assist with anything that helps the clinic run smoothly and grow. ⸻ ✔️ Required Qualifications • Experience working in a medical or healthcare office (virtual or in-person). • Strong understanding of medical terminology and clinical workflows. • Excellent US English verbal and written communication skills. • Comfortable making outbound calls (warm and cold). • Tech-savvy and able to quickly learn: • EMRs (Optimantra or similar) • CRMs (Streak or similar) • Google Workspace • Messaging platforms • Highly organized with strong attention to detail. • Reliable internet and working computer/headset. • Ability to maintain strict confidentiality and follow HIPAA guidelines. ⸻ 🌟 Preferred Qualifications (Not Required) • Experience in medical billing, insurance verification, or authorizations. • Social media management or content posting experience. • Customer service or call center background, especially with seniors. • Experience in assisted living, chronic care, or geriatric care. ⸻ 💛 Personal Qualities • Warm, compassionate, patient-centered approach. • Confident, friendly phone presence. • Highly reliable and consistent with follow-through. • Fast learner who enjoys a dynamic, growing environment. • Self-starter who can follow SOPs and also take initiative. ⸻ 📬 How to Apply Please send: 1. Your resume 2. A 1–2 minute voice recording introducing yourself 3. Your availability (days/times in Pacific Time)