Sales and Customer Experience Coordinator

Sales & Client Experience Coordinator (Remote, Part-Time) About Us Sharpen Agency Cleaning Services is a growing residential and commercial cleaning company focused on delivering exceptional customer experiences through professionalism, reliability, and operational excellence. We're looking for a proactive, organized, and customer-focused Sales & Client Experience Coordinator to become the first point of contact for our customers. Responsibilities Sales & Lead Management * Answer incoming phone calls and respond to customer inquiries. * Respond promptly to emails, website inquiries, and text messages. * Follow up with prospective customers to convert estimates into booked appointments. * Confirm appointments and maintain communication throughout the booking process. * Recommend recurring services and additional cleaning options when appropriate. Customer Experience * Deliver friendly, professional customer service. * Resolve scheduling questions and basic customer concerns. * Coordinate appointment changes and cancellations. * Follow up after completed services to ensure satisfaction and request online reviews. CRM & Administrative Support * Maintain accurate customer records within our CRM. * Track leads through the sales pipeline. * Keep notes and communications organized. * Assist with weekly reporting on lead activity, bookings, and customer follow-up. Ideal Candidate We're looking for someone who: * Has excellent written and verbal communication skills. * Enjoys speaking with customers by phone. * Is highly organized and detail-oriented. * Takes initiative without waiting for instructions. * Is dependable, responsive, and professional. * Has experience using CRM systems or is willing to learn quickly. * Has previous experience in sales support, customer success, customer service, inside sales, or administrative coordination. Position Details * Remote * Part-time (approximately 10–20 hours per week to start) * Flexible schedule * Long-term growth opportunity * Hourly contractor position Success in this role means every lead receives a prompt response, every customer receives outstanding service, and no opportunity is overlooked.