Hire the Best Accessibility Specialists
in the United Kingdom

IT Professional with over 30 years experience. 15+ years experience in web development. 10+ Years experience in PCI-DSS Consultation, including level 1 companies, working with QSA's to swiftly obtain compliance. For the past seven years, I have been providing GDPR consultation to many small to medium-sized companies. Five years experience with ISO 27001 helping clients get and maintain ISO 27001 accredited certification. I spent 20 years working in various IT roles, mainly support, engineering, and web development, within one of the largest companies in the world. I was awarded Charted IT Professional status from the British Computer Society in July 2008. Since then, I have run my own company with a small team producing web-based platforms and services and offering freelance compliance consultation to small businesses. I have also worked as a CTO on several start-up projects managing their entire IT infrastructure and gaining valuable PCI compliance experience, essential to all e-commerce projects. Due to my experience and varied IT roles, I have a good knowledge of web design, programming, databases, security, SEO, troubleshooting, technical writing & more. I am a highly organised and reliable individual, utilising existing knowledge and experiences to find practical solutions to even the most complex project.

I provide high-level litigation support and document structuring for complex, document-heavy cases. My work focuses on taking large, unstructured evidence sets and converting them into controlled, navigable, and court-ready document systems suitable for use by solicitors, consultants, and litigants in person. I also support regulatory, compliance, and complaint-handling matters where clear documentation, structured analysis, and professional correspondence are critical. With over 10 years’ experience across UK litigation and insurance matters, I specialise in imposing structure, clarity, and control on complex case materials so that they can be used effectively in real proceedings. I do not act as a solicitor and do not provide legal advice. My role is to operate alongside legal professionals and litigants by handling the technical, time-intensive document work that underpins effective case presentation. My experience includes: -Structuring large, disorganised evidence sets into coherent bundle systems -Preparing chronologies, issue matrices, and case timelines -Building court and hearing bundles with full pagination, indexing, and navigation -Cross-referencing pleadings, exhibits, and correspondence -Supporting disclosure, insolvency, and regulatory documentation workflows -Ensuring OCR accuracy, pagination integrity, and audit-ready document control I am particularly effective where documentation has become fragmented, inconsistent, or overwhelming, and where clarity, structure, and precision directly impact how a case is understood. Alongside my litigation support work, I run a client-facing professional services business, reinforcing a disciplined, service-driven approach to deadlines, accuracy, and communication. Core Strengths • Litigation document structuring and bundle architecture • Evidence analysis and chronology construction • Court-ready bundle preparation and document control • Issue mapping and structured case presentation • Clear, precise, and professional written communication If you need someone to take control of complex case documentation and turn it into a coherent, usable evidence system, I can help. Client Fit: My services are best suited to solicitors/lawyer, consultants, and litigants in person who require professionally produced work and understand the importance of clear instructions, timely feedback, and structured engagement. I focus on defined, outcome-based work and do not take on speculative drafting or open-ended tasks without clear scope.

I help businesses create intuitive, high-performing digital experiences that drive engagement and conversions. With 9+ years of experience in UX and content design, I’ve worked with startups, small businesses, and international organisations across a wide range of industries including EdTech, Legal Tech, travel, and e-commerce. What I Do: ✅ UX Research & Testing – Surveys, interviews, and usability testing to uncover actionable insights. ✅ Information Architecture & Content Strategy – Improving navigation, messaging, and SEO for better user engagement. ✅ Wireframing & Prototyping – Creating intuitive, user-centred designs in Figma. ✅ Conversion-Focused Content – UX writing to help businesses refine messaging for clarity and impact. ✅ End-to-End Product Design – Taking ideas from concept to launch, ensuring seamless UX across every touchpoint. Why Work With Me? 🔹 Proven Results - see some of my client feedback below 🔹 Trusted - 100% Client Success Score 🔹 Data-Driven Approach – Every decision is backed by user research and analytics. 🔹 Adaptable & Efficient – Experienced in both small agile teams and large-scale projects. What Clients Say: ⭐️⭐️⭐️⭐️⭐️ "Fi was a pleasure to work with – not only was her work incredible, but she was quick, communicative, and clearly an expert." ⭐️⭐️⭐️⭐️⭐️ "Fi’s active communication helped a lot to respond to changing requirements and implement them as needed. We highly recommend Fi for web and UX work." ⭐️⭐️⭐️⭐️⭐️ "Fi hit my law firm website out of the park." ⭐️⭐️⭐️⭐️⭐️ "One of the best experiences we have had working with a provider on this platform over the last 10+ years. We will continue to work with Fi." 📩 Get in touch to discuss your project!

I specialise in developer and end-user documentation for enterprise software, hardware, and IP products. Skills • Product and API Documentation • DITA, Information Mapping • Editing, Proofreading • Interaction Design, UX Writing • Standard Operating Procedures Writing • GenAI Prompting and AI-Assisted Content Creation Domain Experience • Cloud Networking and Virtualisation (Cisco) • Semiconductor Interface IP and Verification IP (Synopsys) • Enterprise Integration, Middleware, and RDBMS (Oracle) Tools and Technologies • API Documentation → Postman, Swagger • Authoring → Adobe FrameMaker, XMetaL Author Enterprise, Confluence, Oxygen XML Author, MadCap Flare, GitBook, Microsoft Word, Google Docs, Docs-as-Code workflows (working knowledge) • Content, Version, and Project Management → Astoria On-Demand, Adobe Experience Manager, Documentum Web Publisher, SharePoint, Jira, Rally, Perforce, GitHub • Graphics → SnagIt, Microsoft Visio, Canva • Markup and Programming Languages → Markdown, HTML, XML, C++, Visual Basic, Python • Web Development → Adobe Dreamweaver, WordPress • AI and Prompting → Generative AI tools and prompt designing for content ideation, summarisation, and quality checks Deliverables • User Guides, Installation Guides, Configuration Guides, Quick Start Guides, Upgrade Guides, API Guides, Developer Guides • Release Notes • ReadMe Files • Online Help • Standard Operating Procedures Education and Certifications • M.Sc. in Information Technology • Bachelor of Arts (English Literature) • Introduction to Microprocessors, Arm Education, Coursera • API Documentation Learning Path, Postman Academy • Git and GitHub for Writers, Udemy • Technical Communication Essentials, Coursera • Fundamentals of UX Writing, UX Content Collective • Proofreading and Editing Diploma, Center of Excellence • How to Write Effortless Quality Procedures & SOPs for ISO, Udemy • Three-Year GNIIT Diploma in Systems Management, NIIT • Microsoft Certified Solution Developer, Microsoft Core Strengths • Quality-driven and detail-oriented • Responsive and reliable • Organised and process-oriented • Collaborative and adaptive

😊 I'm a passionate UX/UI designer with 4+ years of experience, dedicated to crafting human-centred designs with a focus on accessibility (WCAG standards). My journey in design is driven by a deep curiosity and a desire to solve complex problems through creative thinking and intelligent, functional solutions.

DIGITAL PRESENCE ARCHITECT: I BUILD ASSETS THAT DOMINATE GOOGLE SEARCH AND GUARANTEE CONVERSION I am a Digital Presence Architect, not a standard developer or generalist marketer. With 8+ years of dedicated experience, my entire focus is on solving the critical problems that cost businesses millions: low Google rankings, poor website performance, and ineffective lead generation systems. My specialization is building and optimizing high-stakes websites—the kind that Google must trust, the kind that converts cold traffic into qualified leads, and the kind that complies with global accessibility standards. I transform underperforming digital real estate into reliable, high-authority business assets. THE PROBLEM I SOLVE: THE FRAGMENTED DIGITAL STRATEGY Most businesses hire a developer for code, an SEO expert for keywords, and a CRO specialist for forms. The result is a fragmented, slow, and expensive digital presence that Google ignores. I provide a unified, full-stack architectural solution: I am the single point of expertise for the entire performance, authority, and conversion pipeline. MY 3-PILLAR GROWTH ARCHITECTURE My strategic process is designed to guarantee predictable, compounding growth for local businesses, B2B services, and competitive e-commerce niches. PILLAR 1: AUTHORITY AND RANKING (E-E-A-T) Google's algorithm prioritizes Experience, Expertise, Authoritativeness, and Trust (E-E-A-T). My work is deeply rooted in this principle. E-E-A-T Auditing and Implementation: I audit existing content and site structure, identifying gaps in your authority signals. I then architect a content strategy, create specialized author pages, and implement the necessary Schema Markup (Person, Organization, LocalBusiness) to prove your expertise to Google's crawlers. Topical Authority: I build comprehensive topical clusters and silo structures that establish your site as the ultimate resource in your niche, lifting all keyword rankings simultaneously. SEO Auditing: I perform deep technical and content audits that go beyond generic tools, providing a prioritized roadmap for dominating search engine results. PILLAR 2: PERFORMANCE AND ACCESSIBILITY (CORE WEB VITALS & WCAG) Speed and inclusivity are non-negotiable ranking factors. I guarantee that your site meets the highest modern standards. Core Web Vitals Optimization: I specialize in fixing the most common performance bottlenecks (LCP, FID, CLS). This includes advanced image optimization (WebP/AVIF), effective caching strategies, server-side rendering configuration, and critical CSS implementation to achieve lightning-fast load times. I aim for guaranteed mobile Lighthouse scores above 90. WCAG 2.1 AA Accessibility Compliance: I design and remediate websites to meet global accessibility standards (WCAG 2.1 AA). This is crucial for protecting your business from legal risk, expanding your market reach, and pleasing Google, which favors inclusive websites. My architecture ensures an effortless experience for all users. PILLAR 3: CONVERSION RATE OPTIMIZATION (CRO & LEAD GENERATION) A perfect Google ranking is useless without revenue. My work is engineered to maximize every visitor's value. Lead Generation Funnels: I design the site architecture and user flow specifically to push visitors toward high-value actions—whether that's a bespoke order form, a WhatsApp lead inquiry, or a phone call. Conversion Rate Optimization (CRO): I implement A/B testing and user journey analytics to optimize every element, from headlines and calls-to-action (CTAs) to page layout. I turn high organic traffic into verifiable revenue. Platform Mastery: While I am a proven, expert WordPress Website Builder, my architectural principles apply to any platform (Shopify, custom PHP, static builds). My focus is always on the strategy and the outcome, not just the tool. PROVEN RESULTS My portfolio showcases real-world success transforming underperforming assets into revenue drivers: Achieving #1-3 rankings for dozens of highly competitive local and B2B keywords. Guaranteeing mobile Lighthouse scores above 93+ (from starting points as low as 40). Delivering verified conversion rates as high as 25% on critical leads (see my A World of Caviars case study). READY TO BUILD A BUSINESS ASSET? If you are serious about predictable growth, high authority, and building a website that Google actively rewards, then you need an architect, not just a contractor. I guarantee the technical foundation will be flawless and the strategic plan will be focused purely on your ROI. Contact me today for your custom SEO Audit and comprehensive Growth Strategy.