TOP 1 PERCENT ON UPWORK WITH EXPERT VETTED, TOP RATED PLUS BADGE AND 100 PERCENT JOB SUCCESS RATE
Phone System Expertise - Amazon Connect, Open AI, Service Cloud Voice, AWS Lex for chatbots and voicebots, Amazon Connect Adapter for Salesforce, AWS lambda
Amazon Connect and Lex Architect and developer profile with extensive development experience.
130 plus AWS Connect contact centers created.
Open AI Chatgpt integration with Lex.
Generative AI projects like booking appointments via chatgpt bot etc.
Salesforce Rank - Ranger
Salesforce Certified Administrator
Service cloud voice with Amazon connect set up for 25 plus customers from scratch.
AWS Lex expert in creating chatbots and voicebots. Worked on 60 plus Lex bots creation from scratch.
AWS Kendra integration with Lex.
Extensive experience in Amazon Connect, LEX, Lambda, Kendra, Cloudformation, Dynamo Db, SES, SNS, EC2, Secret Manager, Cloud watch, Event bridge, S3, IAM and other AWS services.
Custom CCP implementation for Amazon connect react js app with ac dialer, live agent status, real time metrics, recent activities, call result and many more features.
1. More than twelve years of IT experience. Amazon connects five plus years of extensive experience from the architect level to the development level.
2. Complete deployment knowledge for both username and SSO-based. More than 130 amazon connect deployments and created contact flows of a very complex nature.
3. Knowledge of all configurations like create user, queue, routing profile, quick connect, reports, hours of operation, phone numbers, etc.
4. Can design architect and create contact flows as per the customer requirement of any complexity involving amazon lex or lambda or some other stuff.
5. Have a working knowledge of creating amazon lex and integrating it with amazon connect.
6. Know using lambdas to call external applications and using external data in amazon connect.
7. Implemented amazon connect chat widget and chat functionality. Interactive chat for amazon connect
8. Experience as technical lead development for amazon connect.
9 . Knowledge of other AWS services like lambda, kinesis, amazon Polly, transcribe, lex, SES, SNS, pinpoint, single sign-on, etc.
10 . Implemented amazon connect custom CCP using amazon connect streams.
11. Integrated custom CCP in Salesforce. Amazon connects CTI adapter whole working experience
12. Implemented features like callback, recording, amazon lex, out-of-office hours, wait time, dynamic queue selection, voicemail, etc.
13. Fluent in English with good interpersonal communication skills.
14. Working experience on Salesforce Service Cloud Voice.
15. Interactive chat messages for amazon connect.
16. Async chat solution for amazon connect.
17. Generative AI integration with connect and lex using chatgpt open ai platform.
18. Service cloud voice deployments and consultant for more than 25 customers.
Live demonstration available anytime. Open for any questions related to Amazon Connect, Lex, SCV.
IT experience architect, development for over twelve years.
Working in multiple technologies, including Salesforce, Dotnet, electron jS, Angular js, React Js. AWS amazon connects, lambda, cloud front, cloud watch, transcribe, contact analysis, Polly.
Customer satisfaction is the foremost goal. Believes in building long-term relationships.