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👋 Greetings! I'm Vishaldeep Singh – Your ConnectWise Automate, Connectwise RMM, Datto RMM & Kaseya VSA Expert 🌟 Why Choose Me: With 10+ years of deep-rooted experience in the Managed Service Provider (MSP) industry, I don’t just understand MSP operations—I optimize them. Whether you're a startup MSP looking to build from the ground up or an established one aiming to refine automation and patching, I bring the expertise to transform your infrastructure. 🛠️ My Core Skill Set: 🔹 ConnectWise Automate (LabTech) Administration: From initial setup to advanced automation, I've helped over 30 MSPs design, optimize, and scale their Automate environments. 🔹 Datto RMM: I help MSPs fully leverage Datto RMM—from onboarding devices and policy setup to alert tuning and automation scripting. 🔹 Kaseya VSA: I'm experienced in deploying, configuring, and managing Kaseya VSA with advanced automation, monitoring, and patching workflows that reduce noise and boost technician efficiency. 🔹 Advanced Scripting: Skilled in PowerShell, VBScript, and native Automate/Datto/Kaseya scripting languages to create workflows, auto-remediations, and intelligent alerting. 🔹 Patching & Monitoring: 95%+ patch success rate across clients with proactive monitor sets, auto-fix scripts, and customized schedules. 🔹 Backup & Antivirus Management: Proficient with Datto, Veeam, Acronis, and Symantec backup tools. I also manage Webroot, ESET, and others with custom infection-response scripting. 🔹 Migrations & Integrations: I’ve led seamless migrations between RMM/PSA platforms and integrated tools like QuickBooks, Control, and Manage to build unified systems. 🔹 SQL & Reporting: Strong SQL knowledge for creating customized dashboards, monitors, reports, and integrations within ConnectWise Automate and Kaseya. 🔹 Windows & Virtualization: Experienced with Windows Server (2008–2019), AD, GPO, DHCP, DNS, Hyper-V, and VMware. 🔹 ConnectWise Control Expert: Branded portal setup, SSL, access configuration—everything you need for a professional remote support experience. 🕒 Always On Duty: My work doesn’t end at setup. I provide ongoing support, performance tuning, and documentation to ensure long-term value. I treat your MSP like my own. ✅ Let’s Talk Results: If you need someone who can walk in and immediately provide value—be it automation, noise reduction, patching hygiene, or RMM customization—I'm your guy. 🙏 Thank you for considering me as a trusted partner in your MSP journey. Let’s simplify, automate, and scale—together.

I am a Mechanical Engineer with over 36 years of international experience in EPC, Construction, Quality, Health, Safety, Environment (QHSE), and Project Management across Oil & Gas, Petrochemical, Fertilizer, LNG, Power, Manufacturing, Infrastructure, and Industrial projects. I help organizations develop, implement, and improve Quality, Health, Safety, Environmental, and Risk Management systems while delivering professional engineering and technical documentation that complies with international standards, regulatory requirements, and industry best practices. My expertise combines extensive field experience with practical documentation development, ensuring that every deliverable is technically sound, auditable, implementation-focused, and client-ready. SERVICES OFFERED PROCESS SAFETY & RISK MANAGEMENT • Process Hazard Analysis (PHA) • HAZOP Studies • Risk Assessments • Job Safety Analysis (JSA) • Construction Risk Assessments • Environmental Risk Assessments • Permit-to-Work Procedures • Safety Procedures and Work Instructions • Emergency Response Plans • Environmental Emergency Response Plans • Verification Requirements Traceability Matrix (VRTM) • Safety Management Systems QHSE & ISO MANAGEMENT SYSTEMS • ISO 9001 Quality Management System Documentation • ISO 14001 Environmental Management System Documentation • ISO 45001 Occupational Health & Safety Documentation • Integrated Management Systems (IMS) • QHSE Manuals • Policies and Procedures • Compliance Registers • Risk and Opportunity Registers • Internal Audit Documentation • Contractor Management Procedures TECHNICAL DOCUMENTATION & ENGINEERING WRITING • Standard Operating Procedures (SOP) • Method Statements • Inspection and Test Plans (ITP) • Quality Management Plans • HSE Plans • Environmental Management Plans • Construction Environmental Management Plans (CEMP) • Waste Management Plans • Traffic Management Plans • Technical Reports • Engineering Specifications • Work Instructions • Training Manuals • Operational Manuals WHY WORK WITH ME? ✔ 36+ years of international EPC, Construction, and Industrial Project experience ✔ Extensive experience across Oil & Gas, LNG, Petrochemical, Fertilizer, Power, Manufacturing, and Infrastructure sectors ✔ Practical field knowledge combined with professional documentation expertise ✔ Strong understanding of ISO Standards, QHSE Systems, Risk Management, and Regulatory Compliance ✔ Client-focused approach with attention to quality, accuracy, and timely delivery My objective is to provide clear, professional, and implementation-focused documentation that supports operational excellence, project success, regulatory compliance, and continual improvement. If you require ISO documentation, risk assessments, QHSE systems, SOPs, technical manuals, engineering procedures, or environmental management documentation, I would be pleased to support your project.

🛠️ I specialize in HVAC and gas safety operations support for property maintenance and home services businesses, alongside broader business operations and project management across other industries. My experience comes directly from working within a Gas Safe registered multi-trade property maintenance contractor in the UK, where I've handled the operational backbone of HVAC and boiler service work, including job scheduling, quote preparation, customer and client communication, engineer coordination, and CRM management. 📈 Beyond HVAC, I bring a versatile operations and project management background covering healthcare logistics project management, BPM operations, business development, and technical support. This means I'm equally comfortable managing a home services business day to day or stepping into a completely different industry to streamline processes, coordinate projects, and keep teams and clients aligned. 💻 I'm well versed in the platforms that HVAC and property maintenance businesses rely on day to day, including Jobber, ServiceM8, Simpro, and Plentific, along with dynamic purchasing system (DPS) portals used for housing association and local authority contracts. I also adapt quickly to whatever tools a business already uses, whether that's a CRM, project management software, or general productivity tools like Google Workspace or Notion. 📅 My day to day work typically includes responding to customer inquiries by phone, email, or SMS, preparing and following up on quotes, scheduling and dispatching engineers or teams, updating CRM systems, handling general admin and data entry, and tracking KPIs to keep operations accountable to targets. I take initiative rather than waiting to be told what to do, learn new software quickly, and I'm comfortable using AI tools to speed up admin and communication tasks. 🤖 ✅ Whether you need HVAC-specific operational support or general business operations and project management help, I'd welcome the opportunity to support your business long term.

I help AEC firms, MEP consultants, and contractors improve productivity by developing BIM automation solutions, creating coordinated MEP models, and streamlining Revit workflows. My goal is to reduce repetitive manual work, improve model quality, and support efficient project delivery. I am a qualified HVAC & BIM MEP Engineer with hands-on experience delivering coordinated Revit models, shop drawings, and clash-free MEP systems for residential, commercial, and mixed-use projects. My background combines practical MEP engineering knowledge with BIM technology, enabling me to understand both project requirements and technical implementation. My expertise includes: • BIM Automation using Revit API, Dynamo, Python, and pyRevit • Custom Revit Add-ins and Workflow Automation • MEP BIM Modeling (HVAC, Plumbing, Electrical, and Fire Protection) • Clash Detection and Coordination using Navisworks and Revit • Revit Family Creation and Parameter Management • Shop Drawings and Construction Documentation • 2D CAD to Revit BIM Conversion • Quantity Takeoff and Model Validation • BIM Coordination and Quality Assurance Software & Technologies • Autodesk Revit • Revit API • Navisworks Manage • AutoCAD • Autodesk Construction Cloud (BIM 360) • Bluebeam • HAP • COMCHECK I focus on delivering reliable, maintainable, and scalable BIM solutions that improve project efficiency and reduce coordination issues. Whether you need a custom Revit automation tool, Dynamo scripts, BIM coordination, or complete MEP modeling support, I am committed to providing high-quality work, clear communication, and on-time delivery. I look forward to discussing how I can support your next BIM or automation project.

With a specialized focus on systems administration, I returned to Upwork after a long time.I have accumulated over 4 years of dedicated experience as a RMM Administrator(SuperOps ,ConnectWise Automate, Continuum,Nable and Datto). My professional journey has been enriched through significant tenure with Managed Service Providers (MSPs), where I have not only honed my expertise but have also become intimately familiar with the intricacies of MSP processes and products. I have accumulated a solid four years of comprehensive experience as a skilled System Administrator. During the last three years, I dedicated myself to advancing my proficiency within the IT industry while actively contributing to an esteemed IT company. This period allowed me to deepen my technical expertise, broaden my skill set, and stay abreast of the latest industry trends. Having recently returned to the Upwork platform, I am now eager to leverage my enhanced capabilities and extensive background in system administration to deliver exceptional services to clients. My commitment to continuous learning and professional growth ensures that I bring a well-rounded and up-to-date skill set to any project. Below are my following skills : 1. ConnectWise Automate/Datto Administrator/ SuperOps:-  Setup for Startup MSPs  Alerting and automation  Customized Monitoring : Monitor creations as per requirements for different issues.  Patching : Patching setup via RMM. I always make sure that machines are getting patched by schedule, Patches are getting approved or deny according to policies. I always keep my eyes on faulty patches and then deny them immediately to avoid any issue on machines.  Reports : Creating report and modifications  Migrations : Automate/LabTech, Control/ScreenConnect , Antivirus, Backup Migrations.  Plugin Integrations : Integrate Automate/LabTech with various available plugins. Connectwise Manage Integration.  Antivirus Management, Integrations (webroot, Sophos, Symantec, ESET , Trend Mirco) and custom infection definitions  Virtualization Manager arrangement  Backup Integration and Monitoring (Acronis, Datto, Symantec and Veeam and so on)  Customized alerting  User permissions and groups permission , security  Windows Server 2008/R2,2012,2016 2.Office 365:- Migrate from on premise exchange, google or imap system to O365 Implement MFA, manage O365 admin for MSPs, Powershell for report and update mailbox 3. ConnectWise Manage Administrator: -  Setup for Startup MSPs  Create Agreements, Workflows, Custom Reports , Project Templates, Quotes. Tickets dispatching and handling  Upgradation and migrations. 4. Desktop Support: -  Desktop Support  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.  Documenting hardware and software usage.  Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.  Update and maintain computer inventory and surplus equipment.  Ensure desktop computers interconnect seamlessly with diverse systems.  Maintain passwords, data integrity and file system security for computing environment.  Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.  Recommend and implement upgrades on systems to ensure longevity.  Identify and repair hardware and network connectivity issues.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems. I have worked with following projects: - 1. Continuum to Automate migrations 2. Windows 7 to windows 10 migrations 3. ConnectWise Manage On premise to Cloud migration. 4.Created customize dashboards on Brightgauge. Throughout my career, I have had the privilege of collaborating with more than 15 MSPs, contributing to the optimization of their operational efficiency by streamlining ConnectWise Automate (LabTech),Datto, SuperOps, N-Able configurations. My efforts have consistently aimed at enhancing system stability and driving profitability for these organizations. If I got a chance to work with you and your team, I'd be managing your infrastructure 24 hours. I look forward to the opportunity to discuss how my skills and experiences align with your needs. Thank you for considering my application Thank you

RAIS UDDIN AHMAD BE (Mechanical) /MBA (Power Management) & 20 yrs of work experience in Project Controls for Oil & Gas and Energy Sector. Expertise in Primavera P6 Scheduling software, Primavera Risk Analysis, Deltek Acumen Fuse. Key Skills: PRIMAVERA P6 PRIMAVERA RISK ANALYSIS DELTEK ACUMEN FUSE MS OFFICE MS PROJECT PMP Certification Trained SCRUM FUNDAMENTALS CERTIFIED Planning & Scheduling Cost Control Progress Measurement & Reporting Change Management MIS & Reporting Schedule Risk Analysis Earned Value Management PROJECTS Associated with; 1. EP Project of1000 TPD ASU Plantat Peru, South America. 2. EPC Project of1‑Hexene Growth Project of Chevron Phillips Chemicalat Sweeny, Texas, USA. 3. FEL3 ofPhilip 66 Borger Crude Flex Projectat Texas, USA. 4. Engineering forBASF Electrical Substation UpgradeProject, USA. 5. EPC forSABIC Spent Caustic Oil Projectat Jubail, Saudi Arabia. 6. EPC for10,000 MT PA Tank Project for GSFC, Sikka, Gujarat, India. 7. Construction Planning forPet Coke Gasificationproject of Relianceʼs Jamnagar J3 Project. (Onsite) 8. EPC forKNPC– Mina Abdulla Refinery (MAB ‑ Package 2) at Kuwait ($3.8 Billion) 9. Maintenance Planning for Shutdown project of ESKOM Power Plantin South Africa (Onsite) 10. Engineering Planning for Project onModification of Existing Oil TanksProject at Operational Oil Terminals of HPCL 11. EPC of 5 X 270 MW Coal based Thermal Power Plant.(Green Field Project) 12. EPC of 2 X 300 MW Coal based Thermal Power Plant.(Green Field Project) 13. Engineer Planning for EPC of 29.8MW Diesel Generator Power Plant at Suva, Fiji