Hire the Best Carmine Specialists

⭐ 𝗚𝗢𝗢𝗗 𝗡𝗘𝗪𝗦! 𝗜 𝗮𝗺 𝗰𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝗮𝗰𝗰𝗲𝗽𝘁𝗶𝗻𝗴 𝗷𝗼𝗯 𝗼𝗳𝗳𝗲𝗿. ⭐ ⭐𝟭𝟬𝟬% 𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 [ 9 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ] Hello! 👋 I am Aileen, a seasoned freelancer with a diverse skill set spanning customer service, technical support, admin task, and virtual assistant. I offer comprehensive solutions tailored to enhance your brand's online presence and customer satisfaction. 🚀

 💼 What I can offer in being your Customer Service Expert : 📩 Email 👩🏻‍💻 Chat 📞 Calls 💼 Customer Service Skills : Responding to inquiries, questions, feedback and complaints. 💎 Worked at Amazon as Customer Support 💎 💎 Worked Horizon as a Customer Support 💎 💎 Worked at AT&T as Customer Support/Sales 💎 Tools & Platforms I'm familiar with: 🎯 Shopify 🎯 Salesforce 🎯 Re:amaze 🎯 Freshdesk 🎯 Richpanel 🎯 Crispchat 🎯 Zendesk 🎯 Slack 🎯 Zoho 🎯 Intercom 🎯 Bigin 🎯 GSuite (Google Sheets, Docs, Drive) 🎯 Microsoft Office 🎯 Canva 🎯 ChatGPT Why Choose Me?
 💎 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: With extensive experience in various facets of online business management, I bring a wealth of knowledge and insights to every project. 💎 𝙍𝙚𝙡𝙞𝙖𝙗𝙞𝙡𝙞𝙩𝙮: Committed to meeting deadlines and exceeding expectations, I prioritize open communication and transparency throughout the collaboration process. 💎 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝘿𝙧𝙞𝙫𝙚𝙣: My goal is to deliver tangible results that drive growth, foster customer loyalty, and elevate your brand's online presence.
 Let's collaborate to take your brand to new heights! 

 Get in touch today to discuss how I can support your business objectives. 🌟

⭐️ Reliable support for founders who don’t want to babysit! I’m proud of the relationships I’ve built with my clients and the trust they’ve placed in me over the years. If you’re reviewing my profile, I hope you’ll look at the complete picture, including the 5-star feedback that reflect the quality of my work. I’d love the opportunity to earn your trust and become a valuable part of your team. Growing an e-commerce business is already demanding. My goal is to make your day a little easier by taking customer support and day-to-day operations off your plate, so you can focus on growing your business. For over 5 years, I've supported international Shopify and e-commerce brands across customer support, operations, TikTok Shop, affiliate programs, creator outreach, dropshipping, community management, and social listening. I enjoy bringing structure to fast-moving businesses by keeping operations organized, customers supported, and daily tasks moving forward. Here's how I can help: • Shopify Order Management • Email, Live Chat & Social Media Customer Support • Gorgias, Re:amaze, Zendesk, Freshdesk & Help Scout • Returns, Refunds & Shipping Resolution • TikTok Shop Seller Center & Customer Support • Affiliate Program Support & Creator Outreach • Community Management & Review Monitoring • Social Listening & Customer Insights • Reporting & Administrative Support • Workflow & Process Improvement One thing clients appreciate about working with me is that I don't wait to be told every little thing. I take ownership of my work, communicate clearly, stay organized, and look for ways to improve processes whenever I can. Whether it's handling customer conversations, coordinating with creators, managing operations, or identifying recurring customer concerns, I enjoy being someone my clients can rely on. I've worked with Shopify, TikTok Shop, Gorgias, Re:amaze, Zendesk, Freshdesk, Help Scout, Meta Business Suite, Google Workspace, Klaviyo, and various dropshipping platforms. I'm quick to learn new systems and comfortable working independently with minimal supervision. If you're looking for someone dependable who can support your customers, keep operations running smoothly, and become a trusted part of your team, I'd love to connect. ⭐️ Tools & Platforms Zohodesk Salesforce Shopify Gorgias Re:amaze Front Helpscout ShipBob Recharge Seal / subscription platforms Google Workspace Slack Seal Discord Shipstation zendesk Asana Rise.ai

Accounting & Bookkeeping Services I provide reliable and detail-oriented accounting, bookkeeping, financial reporting, reconciliation, tax compliance support, and accounting system management for businesses that need accurate records and well-organized financial information. My experience covers both day-to-day accounting and complex cleanup and improvement projects. I have worked extensively with QuickBooks Online and Xero, including bank and credit card reconciliations, catch-up bookkeeping, transaction review, account cleanup, financial reporting, and accounting system migration. I also have experience supporting businesses in construction, real estate, professional services, manufacturing, and other industries, including job costing, inventory management, accounts payable and receivable, and integration of accounting systems with operational platforms. My Key Service Offerings QuickBooks Online & Xero Cleanup and Catch-Up I review historical transactions, reconcile accounts, identify duplicates and classification issues, correct discrepancies, and bring accounting records up to date and ready for reporting or tax preparation. Bank & Credit Card Reconciliation I perform detailed reconciliations and investigate differences between bank statements and accounting records, including beginning balance issues, missing transactions, duplicate entries, and unreconciled items. Construction Accounting & Job Costing I support construction businesses with job costing, project expenses, vendor transactions, billing, and financial reporting to help management understand the profitability and financial performance of each project. Accounting System Migration & Integration I have experience migrating accounting records and transitioning businesses between systems such as SAP, Xero and QuickBooks Online, as well as working with integrations involving inventory and operational systems such as Katana MRP. VAT & Tax Compliance Support I provide accounting and documentation support for tax compliance, including VAT analysis, input/output VAT reconciliation, supporting schedules, documentation review, and preparation of records needed for tax filings and refund applications. Financial Reporting & Analysis I prepare and analyze financial reports, reconciliations, schedules, and management reports using accounting systems and Excel. I can also investigate unusual balances and variances and provide practical explanations for management. Process Improvement & Accounting Controls Beyond recording transactions, I review accounting processes to identify inefficiencies, control weaknesses, and recurring errors. I develop practical solutions that improve accuracy, documentation, workflow, and reporting. My approach is accurate, systematic, and solution-oriented. I don't simply enter transactions—I take the time to understand the underlying accounting issues, identify the cause of discrepancies, and establish processes that help prevent the same problems from recurring. Whether you need ongoing bookkeeping, historical cleanup, accounting system migration, tax support, reconciliation, or financial analysis, I can provide hands-on accounting support tailored to your business needs.

With 5+ years in customer experience and 3+ years specializing in eCommerce, I help Shopify brands manage product listings, store operations, and customer support with accuracy and consistency. I have hands-on experience with Shopify product uploads, including titles, descriptions, pricing, variants, images, tags, categories, templates, and size chart setup. I’m comfortable working with SOPs, structured templates, Trello task tracking, Poky uploads, Shopify template edits, and Kiwi Size Chart configuration. Beyond product listing, I bring strong customer support experience across order status, shipping, returns, fulfillment, and escalations. I’ve worked with helpdesks such as Gorgias, Zendesk, Gladly, and Re:Amaze, and have also supported SOP documentation, onboarding, QA, and team training. Core strengths: Shopify product uploads and catalog management Fashion/apparel product listing Product variants, images, tags, and categorization Shopify templates and Kiwi Size Chart setup Order, shipping, returns, and fulfillment support Helpdesk and escalation management SOPs, QA, and team support I work best with eCommerce brands that need a reliable, detail-oriented VA who can follow processes, flag inconsistencies, and complete tasks independently.

I’m a seasoned BPO professional with 14 years of experience in Customer Service, Call Center Operations, Technical Support, Health Insurance Verification, and Remote Support. Over the years, I’ve built a strong track record of handling high-volume client interactions, resolving complex issues, and consistently meeting performance goals in both onsite and virtual environments. Beyond frontline support, I’ve also managed projects and provided Virtual Assistant services, including administrative support, CRM management, lead generation, appointment setting, and client communication. I’ve worked with tools like Hubspot, ClickUp, and Slack to keep operations efficient and accurate, while supporting teams and business owners with reliable virtual support. I bring a mix of professionalism, adaptability, and problem-solving skills to every role. Whether it’s delivering excellent customer experiences, supporting international teams, or streamlining processes with digital tools and automation, I’m committed to driving results and exceeding expectations. Let’s connect. I’d love to explore how my background in BPO operations, customer service, and virtual assistant support can bring value to your team.

I'm a very good professional Virtual assistant and Customer service. I am passionate about my work. I always love what I do, I have a great source of motivation that gives me the ability to do my very best. I am hardworking with great communication skills, a quick learner, and capable to follow instructions easily. Be able to provide quality service at an affordable price and ensure accuracy and confidentiality. Recently up skilled through undergoing bookkeeping training and attained a certificate in Xero to offer bookkeeping services. My main goal is to provide 100% Quality works to my clients. And I am highly proficient with excellent typing skills and accuracy. I have good knowledge of the following applications: -Knowledge in creating Amazon FBA. -Knowledge of managing Monday board and Slacks -Customer service on Amazon using Zendesk. -Customer service on aliexpress, FB&instagram, and Gmail. -Knowledge of Shopify which I am doing the ordering process, cancellation of orders, and performing refunds and chargebacks. -Doing social media management on FB and Instagram. -Knowledge in Google apps -I also have knowledge of working with Oberlo and Dropified. -Knowledge in order fulfillment on Amazon -knowledge in Xero app