Hire the Best Tofino Specialists

𝙉𝙚𝙚𝙙 𝙖 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝙋𝙍𝙊 𝙬𝙝𝙤 𝙩𝙪𝙧𝙣𝙨 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙩𝙞𝙘𝙠𝙚𝙩𝙨 𝙞𝙣𝙩𝙤 𝙧𝙚𝙫𝙚𝙣𝙪𝙚? 🎯 Shopify Customer Support Specialist 🌟 5+ years in eCommerce and BPO support 🥇 Inbox zero specialist with high CSAT and revenue focus 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙬𝙝𝙖𝙩 𝙄 𝙙𝙤 𝙛𝙤𝙧 𝙮𝙤𝙪 👇👇👇 ✔️ Keep your inbox at zero daily so you never see a backlog ✔️ Handle refunds, returns, and charge disputes while protecting your revenue ✔️ Fix shipping and order issues quickly so customers stay confident in your brand ✔️ Manage subscriptions to reduce churn and confusion ✔️ Turn support tickets into sales with smart upsells and tailored recommendations ✔️ Moderate Facebook comments to protect your brand and convert interest into orders 🤝 Trusted by growing Shopify brands ✦ Alevia ✦ Avalon ✦ Avora ✦ Sweater Verse ✦ Shesleeks 💰 Revenue and performance focused ✦ Top AHT, FCR, CSAT, QA, and upsell results at Straightalk and TTEC ✦ Clear, calm communication even with frustrated customers ✦ A mix of speed and accuracy that keeps both customers and owners happy 🚀 Tech stack I am comfortable with ✦ Shopify, Richpanel, Gorgias, Zendesk, Freshdesk, Re:amaze, Intercom ✦ Klaviyo, CheckoutChamp, Konnektive, Kustomer ✦ Asana, Trello, Slack, Notion, Monday, Zoho, HubSpot, Airtable ✦ Google Workspace, Microsoft Office, Canva and more 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙨𝙩𝙤𝙥 𝙡𝙤𝙨𝙞𝙣𝙜 𝙩𝙞𝙢𝙚 𝙖𝙣𝙙 𝙧𝙚𝙫𝙚𝙣𝙪𝙚 𝙩𝙤 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙥𝙧𝙤𝙗𝙡𝙚𝙢𝙨? 🟢 Share your biggest support headache 💬 Drop a personalized message and let me know 📞 When would be the best time for a discovery call? Talk soon, 𝙆𝙚𝙣𝙣𝙚𝙙𝙮

I’m a Customer Support & Virtual Assistant professional with 10+ years of experience, supporting US and international clients through email, chat, and voice support. I help businesses keep customers satisfied, processes organized, and operations running smoothly—especially in remote, high‑volume environments. I’ve worked with companies such as Homeaglow, AVAS Flowers, Gojek, Amazon, HP, and Barclays Bank, handling customer inquiries related to accounts, payments, orders, bookings, and technical issues. My background includes risk reduction, SOP compliance, CRM documentation, and escalation handling, ensuring accuracy and consistency in every interaction. As a Virtual Assistant, I’m reliable, detail‑oriented, and comfortable working independently. I follow instructions closely, communicate clearly, and take ownership of my tasks—whether it’s responding to customers, updating records, or supporting day‑to‑day operations. ✅ What I can help you with: • Email & chat customer support (non‑voice or blended) • Virtual assistant & administrative support • Order, account, and payment inquiries • CRM and ticket management • SOP‑based support & quality compliance • Risk review and issue escalation If you’re looking for a dependable VA or Customer Support Specialist who can represent your business professionally and consistently, I’d be happy to help. 📩 Send me a message and let’s discuss how I can support your business.

Customer Care Professional with 10 years of experience providing email and phone support across retail, technical, and financial industries. I specialize in customer care, escalation management, problem-solving, and team leadership. With a bachelor's degree in Banking and Finance, I bring strong communication, attention to detail, and a commitment to delivering efficient, customer-focused solutions.

Oracle NetSuite Certified Financial Associate with professional experience supporting finance, accounting, order management, inventory, procurement, and business operations for Canadian and international companies. I help businesses keep their financial and operational processes accurate, organized, and running efficiently. My experience includes accounts support, invoice processing, purchase orders, payment tracking, bookkeeping assistance, inventory control, order processing, fulfillment, supplier coordination, and financial reporting. I also have hands-on experience with eCommerce and multi-channel operations, supporting orders, inventory, purchasing, fulfillment, documentation, and customer communication across different platforms. Here’s how I can help: • NetSuite Financial & Accounting Support • Finance & Bookkeeping Support • Accounts Payable (AP) & Accounts Receivable (AR) • Invoice Processing & Payment Tracking • Purchase Orders & Procurement • Bank & Payment Reconciliation Support • Order Processing & Order Fulfillment • Inventory & Stock Management • Supplier & Vendor Coordination • Financial Reporting & Spreadsheet Analysis • eCommerce Operations Support • Data Entry & Documentation Management • Customer Support (Email & Chat) I focus on accuracy, organization, timely execution, and clear communication. Whether you need support with NetSuite financial workflows, finance operations, purchasing, order management, or inventory control, I provide reliable support that helps keep your business running smoothly.

I'm a Shopify and Gorgias specialist with 4+ years of experience running high-volume customer experience operations for e-commerce brands across Australia, New Zealand, the Netherlands, and Norway - remotely from the Philippines. I don't just answer tickets. I build the systems that make CX scalable: SOPs, macro libraries, escalation logic, warranty workflows, and reporting tools that give you visibility and consistency across your team. What I bring to your store: ✔ Gorgias power user — built a 442-macro library from scratch for a single client, covering every ticket type, tone rule, escalation path, and pre-send checklist ✔ Shopify operations — order management, warranty dispatch, returns processing, fraud detection, inventory coordination via Unleashed ✔ High-volume ticket handling — currently closing ~50% of all tickets for a 4-brand distributor across AU and NZ, with a 41.91% one-touch resolution rate and under 2% escalation rate ✔ Reporting and data — built live Excel trackers with auto-calculated formulas and HTML visual dashboards used directly in management decisions ✔ Multi-brand experience — active across 5 clients, 4 countries, handling everything from e-commerce CX to healthcare case operations ✔ Team leadership — trained and mentored 5+ VAs; scaled a 6-member CX team to 250–300 tickets/day at peak I work independently, take full ownership of my queue, and communicate clearly at every step. If you're looking for someone to plug in and keep things moving, or to build your CX operation properly from the ground up, I'm your person.

I am a results-driven NetSuite Consultant and Accounting Professional with 15+ years of end-to-end experience across AP, AR, billing, general ledger, bank reconciliation, revenue operations, collections, and financial reporting. Over the last several years, I’ve become deeply specialized in NetSuite implementations, clean-ups, automation, and workflow optimization, helping organizations gain clarity, accuracy, and speed in their financial operations. Core Strengths NetSuite implementations, data migration, and post-go-live stabilization AR/AP management, collections strategy, and cash-flow optimization COA redesign, mapping, and reconciliation across multiple platforms Advanced Saved Searches, custom reports, workflows, and dashboards Shopify → NetSuite integrations (Starter & Advanced Edition) Monthly close, bank reconciliation, variance analysis & budget tracking