Hire the Best Centreon Specialists

Hardworking and Reliable Document Controller with 6+ Years of Experience I am a dedicated professional with over six years of experience in document control, consistently meeting and exceeding client expectations. I possess strong expertise in managing and organizing technical documentation, with hands-on experience using platforms such as Aconex (Oracle/Primavera), SharePoint, Outlook, Teams and Coreworx. In addition to document control, I have solid skills in data management, data entry, and investor-related tasks, ensuring accuracy, confidentiality, thorough data validation, and efficiency in every project I handle. I am also proficient in email organization and management, creating and editing fillable PDF forms, and transforming surveys into clear, professional formats. Furthermore, I bring creative support skills, including editing reels and TikTok videos using CapCut and Final Cut Pro, as well as designing publication materials (pubmats) and social media content using Canva—skills I have developed and practiced since my college years.

Thank you for checking my profile. I am Jen and I specialize in project management, virtual assistance, and customer service. I am a self-motivated professional who is organized, efficient, and a team player. Let's chat about how I can help you with your business. Here's a list of my skills: • Great communicator • Excellent verbal and written communication skills • Project Management • Highly Organized • Great attention to details • Professional Voice • Familiar with G Suite • Familiar with Microsoft Office Suite • Familiar with Monday.com, ClickUp, Nifty, Slack, Asana, Discord, Trello, Skype, and Zoom • Familiar with Amazon Seller Central • Familiar with Klaviyo, MailChimp, and Survey Monkey (Momentive) • Flexible • Team Player "Jenny is an expert in her field. She's been a tremendous help." Send me a message with some information about your goals and what you’re looking for help with. From there, I can answer any questions you have, and we can discuss your project in detail.

Hi! I’m Victoria Mendieta, a dedicated Client Success and Account Manager with over 10 years of experience supporting businesses through a combination of operational organization, client relationship management, and analytical thinking. I specialize in client onboarding, managing client relationships, organizing workflows, and supporting business operations with efficiency and care, while maintaining strong client-facing responsibilities. My operational background includes inbox and calendar management, onboarding coordination, CRM maintenance and data hygiene, and dashboard building and reporting using tools such as Notion, Trello, and Slack. I also track KPIs and operational metrics, document SOPs, improve workflows, coordinate cross functional tasks, and manage follow ups to ensure deadlines and priorities stay on track. I’m very tech savvy and genuinely love working with technology. I’m comfortable learning new platforms quickly and helping clients navigate systems with clarity and patience. My experience includes light technical and platform related tasks such as WordPress and Shopify updates, content edits, product uploads, backend support, and general troubleshooting. I frequently assist with data organization, spreadsheet cleanup, reporting, and quality checks to ensure operational accuracy and reliable information for decision making. Because of my background in economics and operations, I bring a strong analytical perspective to my work, allowing me to identify inefficiencies, streamline processes, and support informed business decisions. Whether you need help streamlining daily operations, improving onboarding flows, supporting clients, or organizing internal systems, I’m here to help.

I help businesses streamline operations, optimize systems and deliver exceptional customer experiences so they can scale with confidence. With over 5 years of experience in eCommerce operations, systems support, customer success and business operations, I've partnered with Amazon sellers, Shopify brands, startups, marketing agencies to keep mission-critical operations running efficiently. I thrive in fast-paced remote environments where accuracy, accountability, proactive communication and continuous process improvement are essential. Most recently, I worked as a Platform Operations Specialist supporting one of the largest Amazon aggregators where I managed complex account transitions during business acquisitions across Amazon, Shopify and other marketplaces. My responsibilities included coordinating cross-functional teams, monitoring NetSuite ERP and Celigo integrations, validating data, troubleshooting operational issues, documenting processes and ensuring seamless business continuity throughout every migration. Beyond operations, I have hands-on experience supporting Amazon Seller Central, Shopify, CRM management, inventory and order management, customer support, reporting, process documentation, workflow optimization, data analysis, project coordination and executive support. I'm comfortable working across multiple systems while ensuring nothing falls through the cracks. I'm also continuously expanding my skill set in GoHighLevel by building sales funnels, landing pages, CRM pipelines, lead capture systems, workflow automations, appointment booking systems, email and SMS campaigns and automated follow-up sequences. I enjoy learning new technologies and implementing solutions that help businesses save time, improve efficiency, and convert more leads into customers. ⭐ What I Can Help You With ✔ Amazon Seller Central (FBA & FBM) ✔ Amazon Product Listings & Listing Optimization ✔ Inventory Management & Inventory Reconciliation ✔ Order Management & Fulfillment Operations ✔ FBA Shipment Creation & Shipment Monitoring ✔ Missing From Inbound (MFI), Reimbursements & Seller Support Cases ✔ Account Health Monitoring & Performance Management ✔ Shopify Store Management ✔ Shopify Product Listings & Store Administration ✔ eCommerce Operations Management ✔ Marketplace Operations (Amazon, Shopify, Walmart, TikTok Shop & other platforms) ✔ NetSuite ERP Administration & Support ✔ Celigo Integration Monitoring & Troubleshooting ✔ GoHighLevel (GHL) CRM Management ✔ CRM Administration & Customer Lifecycle Management ✔ Customer Support (Email, Chat & Technical Support) ✔ Help Desk & Ticket Management ✔ Operations Coordination ✔ Project Coordination ✔ Workflow Automation & Process Improvement ✔ SOP Creation & Process Documentation ✔ Systems Administration & Business Operations ✔ Cross-Functional Team Coordination ✔ Vendor & Supplier Coordination ✔ Data Entry & Data Validation ✔ Spreadsheet Management (Google Sheets & Excel) ✔ Reporting & Data Analysis ✔ Administrative & Executive Support ✔ Calendar & Email Management ✔ Research & Documentation ✔ AI Tools (ChatGPT, Claude & Gemini) ✔ Google Workspace ✔ Microsoft Office Suite ⭐ Why Clients Like Working With Me ✔ Top Rate Plus Freelancer ✔ 100% Job Success Score ✔ Strong attention to detail with a high level of accuracy ✔ Excellent written and verbal English communication ✔ Proactive problem solver who takes ownership ✔ Fast learner who quickly adapts to new software and SOPs ✔ Reliable, organized, and deadline-driven ✔ Able to manage multiple priorities independently ✔ Comfortable working with remote teams across different time zones ✔ Committed to delivering quality work with minimal supervision If you're looking for someone who combines operations expertise, eCommerce experience, systems thinking, customer support, CRM management and a passion for automation and continuous improvement, let's connect. Let's work together to streamline your operations, optimize your systems and help your business scale with confidence. 📈

Customer Support professional with over 6 years of experience in support and leadership roles. Proven ability to manage teams, resolve customer concerns effectively, and drive operational improvements. Dedicated to delivering excellent service and achieving organizational goals. 🌟 Expertise and Skills 🌟 - Customer Service & Customer Support - Email Support/Ticket Support - Social Media Management - Graphic Designs - Basic Website Development - Operations Management - Project Management - Team Management 💼 Proficient with Software and Platforms 💼 📞 Communication: Slack, GChat, Discord, WhatsApp 🛒 eCommerce Platforms: Shopify, Gorgias, Freshdesk 📊 CRMs: HubSpot, Zoho, Commslayer, ClickUp 📷: Photo/Video: Canva, Nano Banana, Higgsfield 🌐 General: G-Suite, Microsoft Office, Meta Business Suite

🎧 Hands-on Support with a Heart for Service and a Head for Systems I’ve handled support and operations for multiple BPO and freelance clients — ranging from hotel reservations and telco to Shopify and Shopee stores. My approach is both people-focused and process-driven: I make customers feel heard, while also keeping systems accurate, clean, and moving. Across all my roles, I focus on solving problems efficiently, tracking tasks properly, and communicating with clarity. Whether you're running a store or managing a helpdesk, I make sure your customers — and your back-end — are both supported. ✅ What I Actually Do in Support Roles At TTEC (Booking.com Hotel Reservations): - Handled voice, chat, and email support for guests worldwide - Used Pega to track bookings and resolve changes or issues - Processed cancellations, rebookings, and inquiries with a calm, professional tone - Helped guests feel guided during stressful travel situations - Met quality benchmarks while maintaining empathy and accuracy At Alorica (AT&T Cancellations Dept): - Managed tough cancellation calls and retention conversations - Listened actively and positioned solutions or alternative offers - Practiced objection handling while maintaining brand integrity - Logged call reasons and outcomes clearly using Cisco Jabber Upwork E-Commerce Clients (Order Support + Admin): - Processed daily orders using Shopify - Managed bulk uploads of tracking numbers and updated order status - Handled refund and return coordination - Responded to customer inquiries via chat/email - Updated internal sheets and maintained smooth store operations Local Roles (Trade Marketing / Admin): - Created Excel trackers for monitoring team schedules, promo budgets, and activities - Conducted analysis on promo campaigns, reported results to supervisors - Handled scheduling and concerns of merchandisers in 20+ branches - Used Google Sheets with formulas to track payroll, hours, and performance 💡 My Strengths in Tools & Execution 🗂️ CRM & Call Tools - Pega Platform – Booking system & guest support tracking - Cisco Jabber – Inbound/outbound call system for telco - Aircall – For outbound call support & follow-ups (Note: I haven’t used Zendesk/Freshdesk but can learn fast with guidance.) 📊 Excel & Google Sheets Intermediate Excel skills: - VLOOKUP, Pivot Tables, Charts - Daily/weekly trackers for schedules, performance, orders - Budget planning sheets with formulas Google Sheets: - Real-time collaboration for tasks, inquiries, internal logs - Conditional formatting for progress tracking - Inventory, support ticket logs, bulk order sheets 📦 E-Commerce Platforms - Shopify Admin – View & update order status, process refunds, check stock - Shopee / Lazada Seller Center – Monitor logistics, reply to inquiries, support promos 💬 Communication Tools - Slack, Skype, Microsoft Teams, Google Meet, Zoom 📎 Other Tools & Skills - Canva – Creating support visuals, promo posters, internal updates - CapCut / VN – Basic product or tutorial video editing - AI tools – For drafting responses, writing blurbs, FAQs 💪 Why I’m the Right Support Specialist for You 🧠 Fast learner & hands-on – I don’t just follow steps; I understand systems 🧘 Calm under pressure – Especially during calls or high-volume seasons 📝 Detail-oriented – I take notes, track cases, and organize tasks properly 🤝 Reliable communicator – I know when to ask, update, or escalate 🎯 Client-focused – I see support not just as help, but as your business' frontline 👋 Let’s Give Your Customers the Support Experience They Deserve If you're looking for someone who truly understands support, operations, and people, let’s talk. I’m here to handle the back end and the customer side — efficiently, respectfully, and with heart.