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Executive Assistant | Virtual Assistant | Business Support Specialist Most recently, I provided executive assistance, operations management, podcast coordination, research support, CRM administration, and client communications for a founder-led leadership and professional development company. By streamlining workflows, managing day-to-day operations, coordinating podcast guests, and overseeing administrative processes, I helped the founder reclaim more than 20 hours per week, creating additional capacity to focus on business growth, partnerships, and revenue-generating activities. Hi, I’m Augustina, a multi-skilled Executive Assistant and Virtual Operations Specialist with years of experience supporting CEOs, founders, entrepreneurs, small businesses, and corporate teams. I help businesses stay organized, scale efficiently, and operate smoothly, without micromanagement. 💼 What I Do Best I provide end-to-end administrative, operational, and business support, acting as a trusted partner in your business. 🔹 Executive & Administrative Support • Calendar management (multi-time-zone scheduling, conflict-free planning, reminders) • Inbox management, email triage & professional correspondence • Travel planning, itineraries & expense tracking • Document preparation, reports & presentations • Meeting notes, transcription & summaries • File organization & cloud management • HR support: CV screening, recruitment & onboarding 🔹 Virtual Operations & Business Management • Daily operations management • SOP creation & workflow optimization • Task & project coordination • Team communication & follow-ups • Process documentation & system organization Tools: Asana, ClickUp, Trello, Monday Notion, Wrike, Jira 🔹 CRM Management & Data Support • CRM setup, cleanup & ongoing management • Lead tracking & database organization • Accurate data entry & reporting • Sales pipeline monitoring CRMs: HubSpot, Zoho, Salesforce, Pipedrive, Airtable 🔹 Email & Customer Support • Professional inbox handling & responses • Customer support via email, phone & live chat • Ticket resolution, refunds & escalations • Customer follow-ups & relationship management 🔹 Social Media & Content Support • Content planning, scheduling & posting • Caption writing & hashtag research • Community engagement (comments & messages) • Performance tracking & analytics 🔹 E-commerce & Online Store Management • Shopify, WooCommerce, Amazon, Etsy, eBay support • Product listing optimization • Order processing & inventory management • Customer service & store administration 🔹 Research, Data Entry & Lead Generation • Market & competitor research • Lead list building & targeted prospect research • LinkedIn outreach support • Data scraping, cleaning & validation Podcast & Founder Workflow Support: Manage guest comms, scheduling, Riverside recordings, reminders, research, SOPs, and behind-the-scenes ops so founders stay focused and organized 🛠 Tools & Platforms I Use Daily Productivity & Communication Google Worspace • Microsoft Office • Outlook • Slack • Zoom • Calendly Project & Task Management Asana • Clickup • Notion • Monday,Com • Trello • Wrike • Jira CRM & Sales Tools HubSpot • Zoho CRM • Salesforce • Pipedrive • Airtable Email Marketing & Automation Mailchimp • ActiveCampaign • ConvertKit • Klaviyo Design, Content & Video Editing Canva • Adobe Photoshop • Adobe Illustrator • CorelDraw Adobe Premiere Pro • Filmora • CapCut E-commerce Platforms Shopify • WooCommerce • Amazon Seller Central • Etsy • eBay Customer Support & Helpdesk Zendesk • Freshdesk • Gorgias • Intercom Research, Data & Lead Generation LinkedIn Sales Navigator • Hunter • NeverBounce • Data Miner • ParseHub 📈 Results I Deliver • Reduced inbox backlogs by up to 90% • Saved clients 10–25 hours weekly • Improved scheduling efficiency & eliminated double bookings • Streamlined operations & improved workflow clarity • Increased customer satisfaction through timely communication 🤝 Let’s Work Together If you need an Executive Assistant, Virtual Assistant, Operations Partner, or Business Support Specialist who brings structure, clarity, and reliability, I’m ready to support your business. Feel free to reach out and let’s discuss how I can help you work smarter and grow faster. Keywords Executive Assistant, Virtual Assistant, Administrative Support, Business Support Specialist, Operations Manager, CRM Management, Inbox Management, Calendar Management, Project Management, E-commerce VA, Customer Support VA, Social Media VA, Data Entry, Lead Generation, Shopify VA, CEO Assistant, Appointment Setter, Online Chat Support, Live Chat Agent, Customer Support Specialist, Lead Qualification, Inbound Sales Support, Outbound Appointment Setter, Customer Service Representative, Chat Support Agent, Sales Support VA

Are you looking for a reliable Lead Generation Specialist who can find the right prospects, build targeted contact lists, and deliver verified decision-maker data that helps your business grow? I help businesses generate qualified leads, build accurate prospect lists, conduct market research, and identify decision-makers for outreach campaigns. Whether you need B2B lead generation, company research, contact list building, LinkedIn prospecting, or data collection, I deliver organized, accurate, and actionable data that saves time and supports business growth. My services include: ✔ B2B Lead Generation ✔ Prospect List Building ✔ LinkedIn Sales Navigator Research ✔ Contact List Building ✔ Company Research ✔ Market Research ✔ Online Research ✔ Data Mining ✔ Data Scraping ✔ Data Entry ✔ Lead Enrichment ✔ Email Verification ✔ Decision-Maker Research ✔ Influencer Research ✔ Competitor Research ✔ Database Building ✔ CRM Data Management I use tools such as LinkedIn Sales Navigator, Apollo, Hunter. io, Crunchbase, Google Search, Google Maps, Company Websites, ZoomInfo, Clay, RocketReach, and other research platforms to identify and verify high-quality leads. I can help you find: • CEOs, Founders, Owners, Directors, and Decision-Makers • Verified Email Addresses • Phone Numbers • LinkedIn Profiles • Company Information • Industry-Specific Prospect Lists • B2B Sales Leads • Target Accounts for Outreach Campaigns I take pride in delivering clean, accurate, and well-organized data with strong attention to detail. My goal is not just to provide leads but to provide relevant opportunities that can help you generate meetings, sales, partnerships, and business growth. If you need a dependable freelancer for Lead Generation, Market Research, Prospect Research, LinkedIn Research, Data Mining, Data Entry, or Contact List Building, let's discuss how I can support your project. Send me an invitation and let's get started.

I've always had a knack for working with numbers, collecting data, and finding trends and patterns that others miss. Being a data analyst is a bit like being a detective—tracking the clues within the numbers to find the culprit is always rewarding. I would really love to help you make meaningful and accurate data driven decisions. Let’s get started…… As a data analyst I review data to identify key insights into a business's customers and ways the data can be used to solve problems. I also communicate this information to company leadership and other stakeholders SOFTWARE I WORK WITH: Microsoft Excel Google Sheet Tableau SPSS Google data studio Looker Looking forward to helping you derive data made decisions.

🚀 AI Automation Expert | n8n, Make com, AI Agents, CRM & API Integrations Most businesses don't have a software problem. They have an operations problem. Leads are slipping through the cracks, customer follow-ups are inconsistent, employees are spending hours on repetitive tasks, and disconnected tools create bottlenecks that slow growth. That's where I help. I design and build AI-powered automation systems that eliminate manual work, streamline operations, and connect the tools your business relies on every day. Whether you're struggling with broken workflows, inefficient processes, or scaling challenges, I create reliable systems that allow your business to operate faster and more efficiently. ⚡ How I Help Businesses ✅ AI Agents & AI Automation I build intelligent AI agents using OpenAI and Claude that can process information, qualify leads, answer customer questions, automate decision-making, and handle repetitive tasks that normally require human intervention. This helps businesses reduce operational workload while improving response times and customer experience. ✅ n8n & Make com Workflow Automation Many businesses waste countless hours moving information between platforms manually. I build automated workflows that connect your applications, eliminate repetitive tasks, and ensure data flows seamlessly between systems. The result is improved efficiency, fewer mistakes, and more time for your team to focus on growth. ✅ CRM & Sales Automation I help businesses automate lead capture, lead routing, customer follow-ups, pipeline management, appointment booking, and sales processes. Instead of losing opportunities due to delayed responses or inconsistent follow-up, your CRM works automatically to keep prospects engaged and moving through your sales pipeline. ✅ API Integrations & Connected Systems If your software tools don't communicate properly, valuable data gets lost and processes become inefficient. I build custom API integrations and webhook solutions that connect your CRM, databases, communication platforms, and business tools into a single automated ecosystem. ✅ AI-Powered Data Processing & Operations From document processing and data extraction to reporting and internal workflows, I build systems that automatically collect, organize, and process information, reducing manual effort while improving accuracy and consistency. 🔧 What I Can Help You Solve • Automations that frequently break or fail • Manual processes that consume valuable time • Lost leads caused by poor follow-up systems • Disconnected software and data silos • CRM workflows that aren't optimized • AI systems producing inconsistent results • Scaling operations without increasing headcount • Lack of visibility across business processes 🛠 Platforms & Technologies n8n • Make com • Zapier • OpenAI • Claude AI • GoHighLevel • HubSpot • Airtable • Monday com • Supabase • Google Sheets • APIs • Webhooks • CRM Systems • AI Agents • Vapi ai • Retell Ai 🚀 Why Clients Work With Me I don't build quick automation hacks. I build production-ready systems that are reliable, scalable, and designed for real business operations. Every workflow includes proper error handling, testing, documentation, and long-term maintainability. My goal is simple: Help your business save time, reduce manual work, improve customer experience, and scale efficiently through automation. If you're looking for someone who understands both the technical side of automation and the business outcomes it should deliver, let's discuss your project. n8n, n8n automation, n8n developer, n8n workflow automation, n8n API integration, n8n webhook, n8n expert, Make com, Zapier, AI automation, AI agents, LLM integration, OpenAI API, Claude AI, prompt engineering, API integration, webhooks, JSON parsing, workflow automation, backend automation, CRM automation, automation systems, Python, JavaScript, system design, workflow optimization, production-ready systems, debugging automation, AI workflows, automation consultant

TOP-RATED PLUS freelancer with 26,000+ hours of work experience! ⭐ I can take care of time-consuming tasks for you, now you'll have the opportunity to dedicate more time to the activities you truly enjoy!💪🏽 I can be your professional virtual assistant and email or chat representative. With more than 6 years of experience in BPO/call center and freelance, I am a polished customer support expert. I worked with the largest and top Blockchain & Web3 clients from USA like Avalanche, polygon and Ton which is largest supported community platform. I have also worked in some startups businesses remotely. I am reliable, goal and result-oriented and I can work under great pressure and with less supervision. Given a chance, I will exceed your expectations. These are the list of skills that I possess👇👇👇 🔥Proficient with Zendesk, Helpdesk, Edesk, Livechat. 🔥Proficient with Zopim, Desk, Siebel, Asana, Trello, Twilio, 🔥Proficient with Gmail, Olark (Pidgin), Jit 🔥Proficient with Slack, Zoom, Skype 🔥Experience with Airtable, Descript, Wordpress 🔥Proficient with Spreadsheets, MS Excel, and MS Word, Google Drive 🔥Updating and entering data to Monday com 🔥Experience with Smartsheet 🔥Complaint resolution & refund processing 🔥Customer follow-ups & relationship building 🔥Familiar with Ecom, Appeagle, Basecamp, Gearbubble, Microsoft Office 🔥Discord NFT Chatter 🔥Entering and updating data to Hubspot 🔥Semrush keyword research for SEO 🔥Processes data at a faster speed and pace 🔥Capable of capturing, compressing, and converting files right on time 🔥Establishes the priority of completing tasks and inputs I specialize in handling day-to-day tasks, streamlining workflows, and managing projects so clients can focus on growth. With expertise across administration, e-commerce, customer service, social media, community moderator, chat support, and CRM management, I provide a complete business support solution. Clients choose me because I am: ✅ Reliable and deadline-driven ✅ Detail-oriented and accuracy-focused ✅ Tech-savvy with 100+ tools mastered ✅ A problem-solver who delivers results ✅ Friendly, approachable, and professional ⸻ Services I Offer Administrative & Executive Support ✅ Calendar, scheduling, and appointment management ✅ Professional email handling & inbox organization ✅ Travel arrangements & expense tracking ✅ Document preparation, formatting, and editing (Word, Excel, Google Suite) ✅ Reports and presentations (PowerPoint, Canva, Google Slides) ✅ Transcription, note-taking, meeting summaries ✅ File organization & cloud management (Google Drive, Dropbox, OneDrive) ✅ HR support: CV screening, recruitment, onboarding Data Entry, Research & Lead Generation ✅ Accurate data entry (Excel, Google Sheets, CRMs) ✅ Data cleaning, formatting & validation ✅ Market research, competitor analysis, web research ✅ Contact list building & targeted prospect research ✅ LinkedIn Sales Navigator campaigns ✅ Data scraping/extraction (Import. io, ParseHub, Data Miner) ✅ Email verification (Hunter. io, NeverBounce) Email Management & Marketing ✅ Inbox organization & professional responses ✅ Writing & designing email campaigns ✅ Automation setup and list segmentation ✅ Platforms: Mailchimp, ActiveCampaign, ConvertKit, Klaviyo Customer Service & Chat Support ✅ Email, phone & live chat support ✅ Ticketing systems: Zendesk, Freshdesk, Gorgias ✅ Complaint resolution & refund processing ✅ Customer follow-ups & relationship building Community Management ✅ Platforms: Discord, Facebook, Instagram, LinkedIn, TikTok, Pinterest, Twitter (X) ✅ Content planning, scheduling & posting ✅ Caption writing & hashtag research ✅ Engagement: comments, DMs, community growth ✅ Analytics & performance reporting ✅ Scheduling tools: Buffer, Hootsuite, SproutSocial, Later, OnlySocials Real Estate, Airbnb & Shopify Store Management ✅ Platforms: HubSpot, Airtable, Airbnb, Zillow, MLS ✅ Property listing setup & customization ✅ Product listing optimization (titles, descriptions, images) ✅ Payments processing, refunds & returns ✅ Inventory management & promotions ✅ Customer service & support Project & Business Management ✅ Project planning & task management ✅ Tools: Asana, Trello, Jira, Monday, Wrike, Notion ✅ SOP creation & workflow optimization ✅ Team management & communication ✅ Real estate support: listings, CRM updates, tenant communication ✅ Logistics/trucking admin: dispatching, load board research, scheduling Website & CRM Management ✅ WordPress management: content uploads, plugin updates ✅ Basic HTML/CSS edits ✅ CRM systems: Salesforce, HubSpot, Zoho, Pipedrive, Zendesk, Airtable, Freshsales ✅ Sales funnel tracking & database management ⸻ Tools & Platforms Expertise • Productivity: Office 365, Google Workspace, Calendly, Wrike • CRM & Marketing: HubSpot, Salesforce, Zoho CRM, Pipedrive, Mailchimp, ConvertKit, ActiveCampaign, Klaviyo • Design & Editing: Canva

Hi, I’m Aminat 👋 Give me your operations, your messy processes, or your repetitive admin work and I’ll turn them into structured systems that run smoothly and support your business decisions. If you send me an invite or message, I’ll respond with a personalised breakdown of how I can support your business operations and improve your workflow. I don’t just complete tasks, I help you build systems that save time, reduce errors, and improve how your business runs. Clients choose me because I am: ✅ Reliable and proactive (you won’t have to follow up) ✅ Detail-oriented and accuracy-focused ✅ Systems-driven (I optimize, not just execute) ✅ Data-informed (I bring insights, not just output) ✅ Professional, organized, and easy to work with Services I Offer Administrative & Executive Support ✅ Calendar and appointment management ✅ Email and inbox organization (sorting, labeling, responses) ✅ Meeting scheduling and coordination ✅ Travel planning and expense tracking ✅ Document creation, formatting, and editing (Word, Excel, Google Docs) ✅ Presentation creation (PowerPoint, Google Slides, Canva) ✅ File organization and cloud management (Google Drive, Dropbox) ✅ Meeting notes, transcription, and summaries ✅ Basic HR support (screening, scheduling interviews, onboarding assistance) Operations & Business Support ✅ Workflow optimization and process improvement ✅ SOP (Standard Operating Procedure) creation and documentation ✅ Task and project coordination ✅ Team communication and follow-ups ✅ CRM setup, organization, and maintenance ✅ Business operations support for startups and small teams ✅ Managing recurring processes and ensuring deadlines are met ✅ Internal systems organization (Notion, Trello, Asana) Data Entry, Analysis & Reporting ✅ Accurate data entry (Excel, Google Sheets, CRM systems) ✅ Data cleaning, formatting, and validation ✅ Dashboard creation and reporting (Google Sheets / Excel) ✅ Data visualization for business insights ✅ Performance tracking and reporting ✅ Business data analysis to support decision-making ✅ Data consolidation from multiple sources ✅ Spreadsheet automation and formulas Research, Lead Generation & Data Collection ✅ Market research and competitor analysis ✅ Web research and structured data collection ✅ Targeted lead generation and contact list building ✅ LinkedIn research and outreach support ✅ Email verification and list cleanup ✅ Prospect research based on industry, role, and location ✅ Data scraping and extraction (where applicable) Social Media & Content Support ✅ Content planning and scheduling ✅ Caption writing and post formatting ✅ Canva designs (social media posts, presentations, simple branding) ✅ Social media management (Instagram, LinkedIn, TikTok, Twitter/X) ✅ Engagement (comments, DMs, audience interaction) ✅ Performance tracking and analytics reporting Customer Service & Client Support ✅ Email and chat support ✅ Customer inquiries and issue resolution ✅ Client follow-ups and relationship management ✅ CRM updates and communication tracking ✅ Order tracking and support (if applicable) E-commerce & Website Management ✅ Product listing and optimization (titles, descriptions, images) ✅ Store management support (Shopify, WooCommerce) ✅ Order processing, tracking, and customer communication ✅ Inventory tracking and updates ✅ Basic website content updates (WordPress) ✅ Uploading blog posts, pages, and media ✅ SEO-friendly formatting for product pages and content ✅ Managing promotions, discounts, and product updates Tools & Platforms Expertise • Productivity: Google Workspace, Microsoft Office 365, Calendly, Slack, Zoom, Notion, Wrike • CRM, Marketing & Automation: HubSpot, Salesforce, Zoho CRM, Pipedrive, Airtable, Mailchimp, ConvertKit, ActiveCampaign, Klaviyo, Make, n8n, Zapier • Design & Editing: Canva, CorelDraw, CapCut • Research & Data: LinkedIn Sales Navigator, Hunter, Apollo, NeverBounce, Data Miner, Import, ParseHub, Google Sheets, Excel (Advanced) • Project Management: Asana, Trello, Jira, Monday, ClickUp, Notion, Wrike • E-commerce: Shopify, WooCommerce, WordPress, eBay, Etsy, Amazon • Social Media Tools: Buffer, Hootsuite, Sprout Social, Later, OnlySocials • Customer Support: Zendesk, Freshdesk, Gorgias, Intercom 📩 Let’s Connect! Send me a message or project invite—I respond quickly and can get started right away. Let me handle your admin tasks, operations, data management, and eCommerce support so you can focus on growing your business and making better decisions. Virtual Assistant, Operations VA, Admin Support, Data Analyst, Data Entry Specialist, Excel Expert, Google Sheets, Data Cleaning, Dashboard Reporting, CRM Management, Lead Generation, Web Research, Business Operations, SOP Creation, Project Management, Shopify, WooCommerce, WordPress, eCommerce Support, Customer Support