Hire the Best Elastix Specialists in Lahore, PK

🚀 Expert VoIP & Dialer Solutions Provider Transform your call center operations with top-tier Vicidial installation, configuration, and consultancy services. Specializing in hosted dialer solutions, advanced technical support, and seamless PBX integrations, I deliver tailored, high-performance systems to boost your productivity and efficiency. 🔧 What I Offer: Vicidial Expertise: End-to-end setup, optimization, and ongoing support for Vicidial platforms. Hosted Dialer Solutions: Scalable, reliable, and secure cloud-based dialers customized to your needs. Advanced Integrations: Smooth integration with CRMs, APIs, and third-party tools to streamline workflows. PBX & VoIP Mastery: Robust PBX systems with cutting-edge features for crystal-clear communication. 24/7 Technical Support: Proactive monitoring and rapid issue resolution to keep your operations running smoothly. 💡 Why Choose Me? With years of experience in VoIP and dialer technologies, I empower businesses to achieve their communication goals through innovative solutions, meticulous attention to detail, and a client-first approach. Let’s elevate your call center to the next level! 📩 Ready to optimize your dialer or PBX system? Contact me today for a consultation!

Hello, Thanks for visiting my profile. This is Abid Ur Rehman, a certified Asterisk Developer DCAP, VoIP Consultant, VICIDial, FreePBX SCE, 3CX v18 and v20 Certified Advanced Engineer, Elastix ECE, GoAutoDial, The SIP School SSCA, PBXWare, A2Billing, FreeSWITCH, Twilio, FusionPBX, ASTPP, Network CCNA, Windows Servers MCSE, and Linux RHCE certified expert. I graduated with a BS in Telecommunication and an MSc in Telecommunication Networks. Having over 13 years of VoIP/Linux/IT/network planning, design, development, deployment, optimization, administration, and support experience in top-notch organizations such as Telappliant Ltd., Cybergen, SCB Global, Dialer360, and Astericom. Skills and Certification: IP PBX: 3CX, Asterisk, FreePBX, Elastix, PBXware MT, FreeSWITCH, FusionPBX, Issabel, VoIPOffice AI Agents/Integration: ElevenLabs, Vapi SMS Blast/Broadcast using SignalWire, VoIP.ms, Telnyx, Anveo, Bandwidth, Plivo, Skyetel, Twilio, VoxTelesys, BulkSolutions, Flowroute, Intelepeer, and BulkVS Telecom Billing: A2Billing, ASTPP, VOS3000, and Magnus Billing. Dialer: VoiceBroadcast, VICIDial, GoAutoDial, VICIBox Multi-Server Clustering, Dialer360, Primo Dialer IP Phones: Aastra, AND phone, Algo, AudioCodes, Cisco, Cisco/Linksys, CloudTC, Cortelco, CyberData, Digium, H-Tek, Incom, Intelbras, Konftel, Mocet, Norphonic, Obihai, Panasonic, Patton, Phoenix Audio, Polycom, Snom, Thomson, Unidata, Uniden, VTech, Xorcom, Yealink, Yealink/Dreamwave IP PBX (hardware): Sangoma PBXact UC / FreePBX, Elastix IP PBX, Grandstream UCM, Yeaster S-series, Renegadepbx-1U-Appliance-with-FreePBX, Patton's gateways VoIP Providers: USA and Canada: Astericom, Twilio, VoIPdotms, Switch2VOIP, SignalWire, Anveo, Alcazarnetwork, voxbeam, Telus, RingCentral, Call Centric, Voyant (Vitelity), Nextiva, bandwidth, Altotelecom, FlowRoute, QuestBlue, sipdotus, DIDLogic, Nexmo, Plivo, siptrunkdotcom, Telnyx, IDTExpress, Zadarna SMS and Bulk SMS: I can write code for you to send and receive SMS using any Asterisk and FreeSWITCH server and through popular providers like Telnyx, Twilio, Bandwidth, VoIPdotms, and SignalWire. For bulk SMS, I can set up a code with the front end for sending bulk SMS from a CSV . UK: Fuse 2, BT, VoIPTalk, DrayTEL, Telappliant, Gamma, sipgate, VoIPFone, VoiceFlex, Voicehost, Brightstar, Yellowgrid, Gradwell, T4com Ltd, Voxbeam, and Spitfire Linux Distros: CentOS, Redhat EL, Ubuntu, OpenSUSE, Debian, Back Track (Kali Linux) Windows machines: Windows Server 2012 and 2016, Windows Desktop 11, 10, 8, 7, and XP. Cloud Platforms: AWS EC2 and LightSail, GCP, Vultr, BlueHost, HostGear, Hetzner, and Digital Ocean Coding: PHP, MySQL, Lua, XML, JSON, HTML I would be very happy to assist start-ups as well as SMEs in achieving their goals and business objectives. Thank you!!

With over 7 years of experience leading customer support operations across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build scalable, high-performing support functions that improve customer satisfaction and operational efficiency. My expertise lies in transforming complex customer service challenges into structured, results-driven solutions. I specialize in designing workflows, SOPs, KPIs, and support systems that enhance consistency, streamline team performance, and deliver exceptional customer experiences. With strong hands-on experience across CRM and support platforms, I manage end-to-end support operations with a focus on speed, quality, and continuous improvement. Key Highlights: Developed and implemented comprehensive customer support SOPs, improving process consistency and significantly reducing onboarding time for new team members. Conducted one-on-one coaching sessions and performance reviews, contributing to a 40% increase in team productivity. Defined, monitored, and optimized key service metrics including CSAT, NPS, FCR, AHT, ART, and SLA performance. Collaborated closely with product and development teams to identify root causes of recurring issues, helping reduce technical support cases by 15%. Managed and trained teams of 10+ freelancers and support staff, improving response quality, turnaround time, and brand consistency. Maintained an average first response time of 2 hours while handling high-volume email support environments. I am committed to creating customer support systems that are efficient, customer-centric, and aligned with broader business goals. If you are looking for someone who can strengthen your support operations and elevate your customer experience, I would be glad to connect and discuss how I can contribute.

I’m an Operations Manager with experience managing eCommerce operations, customer support, business development, and remote teams for global companies and clients. I specialize in streamlining workflows, improving operational efficiency, and ensuring high-quality customer experiences across Shopify and WordPress-based businesses. I have managed 40+ Shopify stores, handled 1000+ customer support tickets with 95% accuracy, and worked with distributed teams using tools like Zendesk, Notion, Slack, Airtable, and Odoo. My experience includes store operations, team coordination, customer success, technical support, and client acquisition through Upwork and Freelancer platforms. I’ve also worked remotely with companies including Automattic, supporting users with hosting, domains, DNS, SSL, and eCommerce-related operations while maintaining high service standards. 🔹 Expertise: • Operations Management • Shopify & eCommerce Operations • Team Coordination & Workflow Management • Customer Support & Customer Success • Business Development & Upwork Bidding • WordPress, DNS, Hosting & SSL Support I focus on helping businesses improve operations, manage teams efficiently, and deliver exceptional customer experiences that support long-term growth.

Hello! If you're looking for someone who can take **full ownership** of your email marketing channel, turn email into a **profitable revenue source**, maintain 90%+ deliverability, and build systems that consistently generate sales and customer retention, then **I can be your girl**. Over the years, I've helped **100+ ecommerce brands** across fashion, jewelry, supplements, wellness, skincare, pet, CBD, CPG, subscription, fitness, healthcare, and lifestyle industries build and optimize: Welcome Flows Abandoned Cart Flows Browse Abandonment Flows Post-Purchase Flows Replenishment Flows Winback Flows VIP & Loyalty Programs Campaign Calendars SMS Automations Product Launch Campaigns Seasonal Promotions Customer Retention Systems Over the years, I've helped 100+ ecommerce brands across fashion, supplements, wellness, pet, CBD, CPG, subscription, fitness, law firms, home decoration, healthcare, and lifestyle industries build and optimize: Welcome Flows Abandoned Cart Flows Browse Abandonment Flows Post-Purchase Flows Replenishment Flows Winback Flows VIP & Loyalty Programs Campaign Calendars SMS Automations Product Launch Campaigns Seasonal Promotions Customer Retention Systems Some brands I've worked with include: Freddy (Multinational Fashion Brand, 500k+ Profiles) InnoSupps (One of the Largest Supplement Brands in the US, 2.7M+ Profiles) Natural Dog Company (3M+ Profiles) Else Nutrition InterwovenAP Alvaskin (7 Figure brand) Lays (Multinational brand) SnackYays Results I've helped clients achieve: 30%+ of total store revenue generated through email marketing 65% customer retention rates through lifecycle marketing and retention strategies 90–98% deliverability rates 35–50% open rates through proper segmentation and list management Significant increases in repeat purchases and customer lifetime value I **personally handle** strategy, copywriting, email design, Klaviyo setup, automation building, segmentation, reporting, testing, and optimization. You won't be **handed off to a junior account manager or outsourced team member**. My expertise includes: Klaviyo Shopify Email & SMS Marketing Customer Segmentation Lifecycle Marketing Deliverability Optimization Figma Email Design A/B Testing Retention Marketing Analytics & Reporting Campaign Strategy Conversion Optimization Whether you need someone to optimize an existing account, build a complete retention system, migrate to Klaviyo, or manage your email channel end-to-end, my focus remains the same: helping you generate more revenue while creating a better **customer experience**. If you're looking for someone who communicates well, delivers on time, takes responsibility for results, and treats your business like their own, then **we're a strong fit**.

I always love to learn new technologies and try my best to accomplish new and challenging tasks. 1. Complete IP PBX from scratch (Asterisk and freepbx) 2. Elastix (call center, fax server) 3. PIAF (With all Nerd Vittels scripts and tricks) 4. Trixbox and Freepbx Distro 5. Call center applications (Goautodial, Vicidial, Elastix) 6. Broadcast and AutoDialer(Goautodial) 7. VoIP calling card, pinless calling, wholesale, DID reselling (A2billing) 8. CRM with VoIP integration (Vtiger, SugarCRM, SuiteCRM) 9. Security of Servers and VoIP (Firewalls, Monitoring, Aleting) 10. VoIP security (Application security, Brute force attacks prevention, Fail2ban) 11. Monitoring of Servers and services (Nagios, Opsview) 12. High Availability and Failover (Heartbeat, DRDB, Pacemaker, Corosync) 13. Auto Proviosioning of IP Phones (Multiple vendors) 14. Asterisk custom dialplan 15. Fax server (Hylafax, Avantfax) 16. CDR statistics, Centralize CDR server for multiple Asterisk servers. 17. Missed call notifications, Queues reporting for Asterisk 18. Asterisk Operator Panels (Isymphony, FOP2) 19. VPN (OpenVPN, IPsec, PPTP with firewall security) 20. IVR (Database Backends) 21. Asterisk Integration with Digital PBXs i.e. Avaya, Nortel(sip trunking and PRI trunking) 22. GSM gateways with Asterisk (Openvox, GoIP, Dinstar, Quescom) 23. Networks (Switching, Routing, Security, Monitoring, Alerting, Optimization) 24. Firewalls (Pfsense, UTM, IPTables) I have practically experience of all the above mentioned products and technologies and I completed many custom projects using these. I am not limited to only these technologies, I always welcome to know new technologies and environments. I am always ready for a test job to prove my skills :-).