Are you expanding your eCommerce business or operations into Japan?
I provide Japanese-English operational support for international companies that need help managing Japanese customers, content, candidates, and business communication.
My services combine bilingual virtual assistance, Japanese eCommerce support, localization, and recruitment coordination.
1) Japanese eCommerce and Customer Support
* Responding to Japanese customer inquiries by email and chat
* Order, shipping, return, refund, and exchange communication
* Coordinating with overseas teams, suppliers, and fulfillment partners
* Updating Japanese product information, FAQs, and customer response templates
* Reviewing product listings, prices, and content consistency
* Escalating sensitive or unresolved customer issues clearly
2) eCommerce Localization and Japanese QA
* English-to-Japanese product and website localization
* Review and correction of AI- or machine-translated Japanese
* Japanese linguistic QA for product descriptions, menus, CTAs, checkout flows, and FAQs
* Tone-of-voice and cultural adaptation
* Identification of wording or website elements that may reduce trust among Japanese customers
* Documentation of issues and recommended revisions
3) Bilingual Virtual Assistance
* Japanese and English email communication
* Inbox organization and follow-up
* Calendar and appointment scheduling
* Meeting and interview coordination
* Japan-focused online research
* CRM, spreadsheet, and project tracker updates
* Business document preparation and proofreading
* Weekly progress and pending-task reports
4) Recruitment Support in Japan
* Japanese candidate and company research
* LinkedIn outreach and candidate sourcing
* Japanese job description review and localization
* Candidate communication and initial screening
* Interview scheduling and follow-up
* English-language candidate summaries
* Coordination among candidates, clients, and international team members
My professional background includes recruitment consulting, international client services, translation and localization, IT project coordination, Japanese-language education, sales, and cross-border cultural projects.
As a bilingual recruitment consultant in Jakarta, I managed client acquisition, job descriptions, LinkedIn sourcing, candidate interviews, appointment coordination, and follow-ups. I generated approximately JPY 4 million in sales within my first three months.
I have also completed 34 Upwork contracts and more than 1,500 hours of remote work with a 5.0 client rating. In addition, I have delivered more than 3,500 individual Japanese lessons to international learners, giving me extensive experience identifying tone, nuance, clarity, and cultural-context issues in Japanese communication.
I am based in Tokyo and can support international teams that need a reliable Japanese point of contact.
Please share your business model, target customers, required tasks, preferred tools, and weekly workload. I will suggest a clear and practical workflow.
Japanese
Japanese to English Translation
English to Japanese Translation
Virtual Assistance
LinkedIn Recruiting
Recruiting
Ecommerce Support
Customer Service
Client Interview
Administrative Support
Donghyun K.
Tokyo, Japan
$40/hr
5.0
5 jobs
Multilingual Web3 Consultant | JP/EN/KR Translator | Community & Marketing Expert
With over two years of hands-on experience in the Web3 space, I specialize in Japanese, English, and Korean localization, blockchain marketing, community development, and client communication. I help startups and crypto projects bridge language gaps, engage users, and expand into the Japanese market with precision and cultural insight.
Core Skills:
Translation and Localization (JP ⇄ EN, KR)
Interpretation and Business Communication
Community Management and Growth Strategy
Web3/Crypto Marketing and User Acquisition
Sales and Business Development Support
Professional Background:
JLPT N1 and TOEFL ibt score 112 certified
Marketing Assistant at a crypto startup (1.5 years)
Japan Marketing Manager for a global Web3 project (1 year)
In-depth understanding of Japan’s Web3 ecosystem and user behavior
Clients I work with:
Startups, crypto projects, and Web3 companies seeking professional communication, strategic localization, and market expansion in Japan.
Let’s build your global presence with clarity, reliability, and cultural fluency.
English
Korean
Japanese
ESL Teaching
Teaching English as a Foreign Language Certification
Tutoring
Teaching
Teaching English
Translation
Teaching Japanese
English to Japanese Translation
Audio Transcription
Video Transcription
Japanese to English Translation
Akari Y.
Tokyo, Japan
$20/hr
5.0
10 jobs
Hi! I’m a native Japanese speaker fluent in English and Korean, with extensive experience in translation, proofreading, content creation, and language tutoring. I specialize in translating and localizing content across multiple platforms—social media posts, YouTube videos, e-learning materials, apps, and vlogs—always ensuring accuracy, natural flow, and cultural nuance.
I’ve also been tutoring Japanese to English speakers for several years, which has given me a deep understanding of grammar, sentence structures, and subtleties in the language. This helps me produce translations and written content that feel natural, clear, and engaging.
I am detail-oriented, reliable, and enjoy collaborating with clients to deliver high-quality work on time. Whether you need translation, proofreading, or original Japanese content, I’m here to help bring your projects to life!
Translation
Japanese
Teaching Japanese
Social Media Ad Campaign
Social Media Marketing
Video Editing
Video Editing & Production
CapCut
Canva
Adobe Premiere Pro
Make.com
Yuri T.
Tokyo, Japan
$30/hr
4.9
105 jobs
- Native Japanese based in Japan
- Graduated with a Bachelor’s Degree in Marketing from Roehampton University (UK)
- Worked as international sales manager at a Japanese company for 11 years.
- 9 years of experience in translation/transcription of ENG-JAP/JAP-ENG
- General document / business proposal / interview / legal document / manual
mobile app / website / audio files / game localization / subtitle (Aegisub), etc.
I guarantee accurate translation, professional attitude, and deadline commitment.
Please feel free to contact me.
English
Japanese
General Transcription
Translation
Proofreading
English to Japanese Translation
Japanese to English Translation
Sales
Jeeeun Y.
Tokyo, Japan
$20/hr
5.0
1 jobs
Assurance & Audit
- Performed a variety assurance and testing works for diversified clients in different industries
- Helped resolve complex issues for clients and identify opportunities in terms of effective risk management
Translation/Transcript
- Fluent in Japanese/English/Korean (native)
- Have an experience in translation/transcript (Japanese to English, English to Japanese/Korean)
English
Korean
Communications
Translation
General Transcription
Junggon K.
Tokyo, Japan
$20/hr
4.2
11 jobs
Based in Tokyo with 10+ years of cross-cultural experience in New York and Japan. I specialize in bridging the gap between global standards and local Japanese execution.
[Key Qualifications]
• Fortune 500 Experience: Proven track record with Google and Microsoft in international project localization and communication.
• Tokyo On-site Expert: Available for on-the-ground tasks including market research, proxy services, and mystery shopping in Tokyo.
• Trilingual/Bilingual Proficiency: Native-level English, Japanese, and Korean.
[Services Offered]
1. High-End Localization: Translation and cultural adaptation for apps, websites, and creative content.
2. Tokyo Fixer/Proxy: On-site research, document collection (e.g., University libraries), and physical presence for business needs.
3. Creative Consultation: Cultural insights for the Japanese/Korean markets.
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