Hire the Best Interspire Specialists

🌟🌟🌟🌟🌟 5.0 "Enoch is a great consultant! He was prompt, available, and great at explaining things to me. He is an Intercom expert and I am so glad that we are working together!" - Nicole Anderson 🌟 The best at what I do - Top - Rated 🌟 Are you trying to figure out how to automate customer service, raise engagement, and enhance sales? Look nowhere else! I can use Intercom, ManyChat, Chatbot, ChatGPT, Open AI, and Tidio amongst others to build strong chatbots and AI Agent for your company. Chatbots/AI Agents are made to facilitate smooth communication and enhance the client experience. They can respond to consumer questions, make tailored recommendations, offer round-the-clock help, and more. Your chatbots can grow and develop over time with cutting-edge technologies like machine learning and natural language processing. I'm motivated to give my clients excellent service that goes above and above. I pledge to provide customized solutions that are especially designed to meet your unique requirements. I'm here to help you accomplish your objectives and grow your business. As a freelancer, I take great pride in my professionalism and effective communication skills. Building trustworthy relationships with my clients is important to me, and I always go above and beyond to satisfy their needs. Platforms I work with include: - Intercom - Fin AI - Tidio - Voiceflow - Botpress - Manychat - Zendesk - Uchat - Gorgias WHAT CAN I OFFER? - Chatbot Integration to website. - Personalized recommendations and suggestions for chatbot features - Ongoing support and maintenance - Frequently Asked Questions custom flow - Customized chatbots designed to meet your business need - Integration with your preferred platforms, such as Facebook Messenger and WhatsApp. - Help center Articles. - Email Series Setup - AI Fin Setup - Multichannel Integration - Product tour setup - Phone call integration - Omnichannel Helpdesk Support. - Gohighlevel Chabot setup - Open source API integration - Voice agent/Voice Bot/Fin Voice integration setup - Keyword and Growth tool setup. WHY HIRE ME? - Service Partner with CRM Tools. - Vast and experienced in using Multiple CRM and Chatbot software's. - Ability to multi-task and change across platforms. - I am always updated with every new feature as well as other Chatbot softwares. Working with me comes with Zero regrets. Looking forward to hearing from you soon. ✔Intercom Expert ✔Zendesk Expert ✔CRM Expert ✔Manychat Expert ✔Tidio Expert ✔Fin AI Expert

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

Experienced Affiliate Manager with history of building and scaling affiliate channels on both sides of brand and publishers. I am able to identify how to obtain results from your affiliate efforts, including recruiting new affiliates, cultivating existing affiliates, and optimizing for click & conversion rates. Skilled in Digital Marketing Strategies, Data Reporting, Microsoft and Google Suites, and Team Management.

Hi, I’m Afri — a tech-savvy Virtual Assistant specializing in Online Research, Lead Generation, Sales Development Representative, CRM Support, Customer Service, and E-commerce operations. With 10 years of experience in Sales, Marketing, CRM management, Reporting, and daily operations, I understand how to support business workflows with accuracy, speed, and professionalism. I thrive on helping clients stay organized, informed, and ahead of schedule. Whether it’s gathering accurate data, managing CRM pipelines, preparing outreach lists, or supporting online store tasks, I deliver consistently and with clear communication. What I can help you with: 🔍 𝐎𝐧𝐥𝐢𝐧𝐞 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 & 𝐃𝐚𝐭𝐚 𝐓𝐚𝐬𝐤𝐬 Market & competitor Research Data collection and documentation Web Research for B2B or consumer insights 🚀 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 B2B Lead Research Verified email collection Outreach preparation (email/DM templates, list building) CRM updates & Pipeline Management (HubSpot, GHL, Zoho) ICP Builder Email Marketing, automation, and email series/newsletter for B2C 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Product listing & updating product info Basic store maintenance (Shopify, WooCommerce, marketplace tools) Customer message handling & order status checking Inventory and pricing updates Online store admin tasks CJ Dropshipping Influencer and UGC Outreach for collaboration 𝐓𝐨𝐨𝐥𝐬 𝐈’𝐦 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭 𝐮𝐬𝐢𝐧𝐠: Google Workspace (Docs, Sheets, Slides, Forms) Microsoft Office 365 (Word, Excel, PowerPoint) Project Management: Trello, Asana, Monday, AI: ChatGPT, Gemini, Grok, Perplexity, Photoroom Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet CRM: Gohighlevel, Hubspot, Salesforce, Zoho Other: Airtable, Notion, Zendesk 𝐈’𝐦 𝐚𝐥𝐬𝐨 𝐪𝐮𝐢𝐜𝐤 𝐭𝐨 𝐥𝐞𝐚𝐫𝐧 𝐚𝐧𝐝 𝐚𝐝𝐚𝐩𝐭 𝐭𝐨 𝐚𝐧𝐲 𝐧𝐞𝐰 𝐭𝐨𝐨𝐥𝐬 𝐲𝐨𝐮 𝐮𝐬𝐞. 𝐖𝐡𝐚𝐭 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐩𝐩𝐫𝐞𝐜𝐢𝐚𝐭𝐞 𝐚𝐛𝐨𝐮𝐭 𝐦𝐞: Handles heavy workloads with speed and accuracy Strong problem-solving & ability to work independently Delivers on or before the deadline Fast response time & clear communication Detail-oriented and organized in every task If you’re looking for a reliable VA who brings clarity, efficiency, and proactive communication to your workflow, I’d be happy to support your team. Let’s build a smooth and productive collaboration.

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

✅ I designed and scaled 120+ CS/CX systems from strategy to execution. Intercom, Zendesk & CloudTalk Certified Expert specializing in CS/CX strategy and the implementation of high-performing CX/EX ecosystems. I have a detail-oriented mindset, strategic systems thinking, and the ability to learn fast. Combined with solid process mapping expertise, this helps me design efficient, scalable setups tailored to real business operations. I’m also a clear communicator, able to collaborate smoothly with teams and stakeholders. I work exclusively with clients who are serious about improving their CS/CX and are ready to collaborate closely. This includes having a dedicated point of contact with the time and bandwidth to engage fully throughout the project. ➖➖➖ HOW WE START WORKING TOGETHER ➖➖➖ 1️⃣ Validation phase • Discovery • Project Scooping • SOW + Quote 2️⃣ Implementation phase • Requirements Mapping • Configuration • Testing & Refinement 3️⃣ Onboarding phase • Staff Onboarding • Post-Implementation Support ➖➖➖ INTERCOM/FIN SERVICES ➖➖➖ • Intercom & FinAi Standard CX Implementation Packages • Intercom Custom Workspace Setup • Help Center (FAQ) Setup • FinAI agents (sales, service & e-commerce) • Agent Copilot • Outbound Proactive Support • Custom Reports & Dashboards • Integrations with CRM, Apps & Tools • Data connectors (API) ➖➖➖ ZENDESK SERVICES ➖➖➖ • Strategic Zendesk System Design & Implementation • Zendesk audit and Optimization • Custom Explore Reports • Help Center Development • Customer Portal Development • Integrations with CRM, Apps & Tools ➖➖➖ CLOUDTALK SERVICES ➖➖➖ • CloudTalk Setup & Configuration (numbers, teams/ring groups, call routing) • Call Flow Designer & IVR Setup • Integration with CRM & Helpdesk (Intercom, Zendesk, Pipedrive, HubSpot, etc.) • Advanced Routing Rules (time-based, skills-based, round-robin) • Voicemail & Call Queue Customization • Analytics & Call Reporting Dashboards • Call Tagging & Notes Standardization • Outbound calling setup (Click-to-Call, Power Dialer, voicemail drop) ➖➖➖TRANSPARENT LICENSE & PLAN ADVISORY➖➖➖ I help you choose the right plans, evaluate your use case and only recommend the licenses, add-ons, or seats that genuinely support your goals which leads to cost-effective decisions. ➖➖➖ONBOARDING & TRAINING➖➖➖ All work includes collaborative configuration, training sessions and post-implementation support to offer a seamless transition to Intercom, Zendesk or Aircall 🤝 ➖➖➖ MY CURRENT EXPERIENCE OF INTEGRATIONS COVERS ➖➖➖ Automation platforms: Make | n8n | Zapier Zendesk apps: SweetHawk | ChargeDesk | Jira | Auto Merge | Exporter | Lingpad (translations) Tools I have made made integrations with: ClickUp | Salesforce | Shopify/WooCommerce | Localise Twilio | Toky | Surveypal | Klaviyo | Fillout | Typeform | Slack | Aircall It can be simple when you find the right one - Let's talk!