Hire the Best Janrain Specialists

Customer Support Specialist with 5+ years of experience in live chat and email support, including high-volume customer interactions, account assistance, transaction verification, and CRM-based case handling. Due to confidentiality of the company i cannot disclose any information on my past employer experience but if you would like to make a quick video call i am always available for a quick demo on my past job experience

I am a highly motivated and adaptable professional with over 8 years of experience in customer service, specializing in the telecommunications industry. Throughout my career, I’ve helped customers troubleshoot issues, guided them through plan selections, and ensured a smooth and satisfying experience on every call. For the past 3 years, I’ve transitioned into the freelance world, gaining hands-on experience in real estate as a transfer agent, where I’ve handled property transfers with accuracy and professionalism. I also work as a Quality Assurance Specialist, evaluating calls to ensure compliance and high service standards, and have over 2 years of experience in recruitment - from candidate sourcing to onboarding. In addition, I manage clients’ social media and email communications, helping them stay organized and connected with their audiences. My strengths lie in communication, attention to detail, and my ability to wear multiple hats while delivering excellent results. 📍If you liked what you see on my profile, kindly send me an interview. 📍If my profile is fit for the job, I am just one invitation away.

📞 Over 3 years experience in the BPO industry with a strong background in customer service, authorization representation, dispatching, appointment setting, and billing/retention, sell and upsell representative. I bring a versatile skill set to your project. Here's the menial task I can take off your back: ⚡Customer Support inbound/outbound (phone, email, chat) ⚡ Receptionist/Scheduler ⚡ Appointment Setter ⚡ Dispatcher ⚡ Virtual Assistant ⚡ Billing ⚡ Real Estate Cold Caller 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞𝐚𝐛𝐥𝐞 𝐢𝐧: 💥 Microsoft Office 💥 Canva 💥 Google Drive 💥 Skype 💥 Amazon Qonnect 💥 Email management So yeah ,Let's create your success story! ✨ Contact me now on how I can support you. Cheers, Janileo

FEEL FREE TO SEND ME INVITES! I’m a results-driven Client Support & Business Development Professional with almost 4 years of experience in customer service, lead generation, and sales outreach—supported by a strong technical background as a Magna Cum Laude Geodetic Engineering graduate. I’ve worked with U.S.-based companies handling hotel bookings, B2B communication, lead research, CRM tools, and team leadership responsibilities. My blend of analytical skills, customer-facing experience, and proven ability to manage tasks independently makes me a reliable and efficient remote professional for long-term or short-term projects. 🔹 What I Can Help You With * Customer Service (voice, email, and chat) * Hotel reservations & travel booking support * B2B communication with hotels, vendors, and clients * Lead generation & prospect research * Cold calling, email outreach & SMS campaigns * Social media management for real estate or small businesses * Ticketing and CRM tools (Zendesk, email systems, spreadsheets) --- 🔹 Work Experience Highlights * CSR / Escalations Manager / SME– Hotel & travel account Managed bookings, resolved escalations, handled B2B communication, and performed supervisor tasks 3–4 days a week. * Business Development Associate / Team Leader Generated leads, conducted outreach to CEOs and decision-makers, and supervised team performance and KPIs. * CSR – Telecom Account Assisted customers with billing, service issues, and product information. * Social Media Manager (Real estate clients) Created strategies, managed content, and aligned social media efforts with business goals. *Field Survey & Technical Experience Hands-on work with LiDAR, photogrammetry, 3D scanning, and mapping tools. 🔹 Tools & Platforms * Zendesk Ticketing System * Apollo and Swordfish for Lead Generation * Instantly and Simple Texting for Marketing * CRM, email tools & spreadsheets * AutoCAD, QGIS, Agisoft Metashape, CloudCompare, Trimble RealWorks * PIX4D, Rhino3D, SNAP, ENVI * Python (basic processing & automation) 🔹 Soft Skills * Clear and professional communication * Strong problem-solving & analytical skills * Fast learner with high attention to detail * Team leadership & training experience * Calm and solution-oriented under pressure

🎗️17 years of Customer Service Experience 📞Master of Inbound & Outbound Calls 💻Expert in Email Correspondence and Ticketing 👩‍💻Chat Support 🚗Dispatcher ☎️Cold calling 🌎Worked for Clients from all over the world

Highly organized and detail-oriented Senior Customer Service Representative with extensive experience in the Administrative & File processes. Possesses excellent customer service and communication skills, as well as a strong ability to multitask and prioritize tasks. I have experience with different platforms, such as: -Acculynx -Smartsheets -Ring Central -Chatgpt -Vonage Business -Rippling -Quickbooks and many more.