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Worked for almost 9 years in the customer service industry with various roles and mediums of communication, where I have developed strong work ethics, the ability to multitask, being keen to details, and working and making pro-company decisions even under pressure, which I believe are vital keys to becoming a productive team member. I can only guarantee to dedicate all my time and effort to any role that I will be given the honor to take care of. Supported several US-based businesses including Target, Lime Mobility, Xfinity, Tracfone and Safelink, Wayfair B2B, and Wuwi, Inc. Essential Competencies: Excellent written and verbal communication abilities Competent in managing complaints, escalations, and consumer questions Exceptional interpersonal abilities and capacity to establish connection with customers Capacity to efficiently prioritize and multitask in a hectic setting Familiarity with CRM systems Meticulous, putting a strong emphasis on accuracy in documentation and data entry Flexible and quick learner who can quickly pick up new ideas Meet performance measures, such as customer satisfaction scores, resolution rates, and response times Strengths: Customer Service Cold/Warm calling using CRM systems - (Enrollment Coordinator) - B2B B2B Marketing - Lead Generation Technical Support Specialist - Telecommunications company Email/Back office support - Technical support and payroll processing Chat Sales Specialist - Upselling Data Entry Expertise: Zendesk Salesforce Ring Central Live Chat Shopify Avaya Microsoft Office Microsoft Excel Microsoft Outlook Zoho I am available to work full or part time even render overtimes if needed. Feel free to reach me anytime. Appreciate you!

Hi , With 8+ years of experience in VoIP engineering and telecom infrastructure, I help businesses build, customize, and scale reliable call center and communication platforms ranging from small business deployments to carrier-grade environments. I specialize in designing high-performance VoIP systems, advanced dialer solutions, telecom billing platforms, and cloud-based communication infrastructures that are secure, scalable, and cost-effective. ⭐️ What I Can Help You With 1. VoIP & PBX Solutions - Asterisk, FreePBX, FreeSWITCH, Elastix, Issabel, FusionPBX - 3CX, PBXware, VoIPOffice - SIP Trunking & Carrier Integrations - Multi-server VoIP architecture - High Availability (HA), clustering, failover, and load balancing - Security hardening and system optimization 2. VICIDial & Call Center Development - Complete Inbound, Outbound, and Blended Call Center Setup - VICIDial installation, customization, and troubleshooting - Custom campaign logic and workflow development - Agent interface redesign and UI/UX enhancements - Custom reports and dashboards - VICIBox multi-server clustering - Voice broadcasting and predictive dialing solutions 3. Asterisk Development - Advanced dialplan design - AGI scripting and custom applications - IVR development and automation - Call routing optimization - Conference solutions and WebRTC integrations - Custom webphone development 4. CRM & API Integrations - Twilio, Telnyx, SignalWire, Bandwidth, Plivo, VoIP.ms - CRM integrations and lead management systems - REST API development and automation - Webhook and real-time data synchronization - Third-party call transfer solutions - TrackDrive and custom lead posting integrations 5. Telecom Billing Platforms - A2Billing - ASTPP - VOS3000 - Magnus Billing ⭐️Services include: - Billing customization - CDR processing - Multi-tenant deployments - Reseller management systems - Callback and IVR customization 1. AI Voice Agents & Automation - ElevenLabs - Vapi - AI-powered voice assistants - Conversational AI integrations - Voice workflow automation 2. SMS Solutions - Bulk SMS platforms - SMS broadcasting systems - Two-way SMS applications - CSV-based bulk messaging portals - Twilio, Telnyx, SignalWire, Bandwidth, and VoIP.ms integrations ⭐️ Supported VoIP Providers Extensive experience integrating with major telecom carriers and providers, including: Twilio, Telnyx, SignalWire, VoIP.ms, Bandwidth, Flowroute, RingCentral, Nextiva, Plivo, Anveo, DIDLogic, IDT Express, SIP.US, Vitelity, Voxbeam, Telus, Nexmo, QuestBlue, Switch2VoIP, and many others. ⭐️ Why Clients Hire Me ✔️ 9+ Years of Specialized VoIP Experience ✔️ Deep Asterisk & VICIDial Source-Code Expertise ✔️ Carrier-Grade Deployments & Multi-Server Architectures ✔️ Strong API Integration & Automation Skills ✔️ Fast Troubleshooting & Performance Optimization ✔️ Reliable Communication & Long-Term Support Whether you need a new VoIP deployment, VICIDial customization, telecom billing platform, AI voice integration, or a complete call center solution, I can deliver a stable, scalable, and production-ready system tailored to your business needs. Le'ts have a chat !

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

I build, integrate, and debug VoIP and calling systems on Asterisk from a single SIP trunk to multi-tenant calling platforms. Whatever the calling problem is setup, integration, broken audio, or a full build I take it to production and document it for your team. What I help with: → Asterisk, Wazo, FreePBX, FusionPBX — setup, configuration, and production debugging → SIP trunking with any provider — Telnyx, Twilio, Plivo, Bandwidth → Inbound/outbound call routing, IVR, queues, CDRs, recordings, webhooks → Kamailio + RTPEngine — SIP routing and media bridging → WebRTC dialers & softphones — JsSIP, SIP.js, MicroSIP, Zoiper, Linphone → WhatsApp Business / Meta Calling — SIP gateway, DTLS-SRTP, ICE, RTP → NAT, codec, and one-way-audio troubleshooting on live SIP traces (sngrep, Wireshark) → Multi-tenant VoIP SaaS with REST API management → Voice AI & call-automation pipelines on top of SIP (LiveKit, agents) → Self-hosted on DigitalOcean, Azure, AWS — any Linux host Recent proof: I built multi-tenant WhatsApp Business Calling on a Wazo/Asterisk platform — a Kamailio → RTPEngine → Asterisk media bridge handling DTLS-SRTP from Meta's SIP gateway, with a WebRTC dialer, per-tenant routing, IVR, recordings, CDRs, and full API control. The client kept me on for ongoing work. I've also deployed self-hosted Asterisk on DigitalOcean with full trunk and dial-plan config — production, not a test lab. Tell me what you're building or what's broken, and I'll tell you straight if I'm the right fit. — Zahid

Jobs/projects I can help with: IT help desk & remote technical support Network & systems administration (Windows Server, Active Directory) E-commerce/Shopify support & marketing analytics (GA4, UTM tracking, attribution) Complex Excel reports (macros, pivot tables) Web design (Dreamweaver, HTML, CSS) Graphics (Photoshop, Illustrator) Email marketing (ConstantContact, Robly, MailChimp) Managing and training IT support teams, establishing processes Technology I'm highly proficient in: Google Workspace (config & admin) Windows Server (2003 and up) FreshService / FreshDesk (config & admin) ConnectWise (config & admin) CarbonBlack (config & admin) Shopify, Google Analytics (GA4), Google Tag Manager Adobe Photoshop / Illustrator / Dreamweaver WordPress, HTML, CSS MS Office (advanced Excel) PBX VOIP (Digium Switchvox and InContact) LDAP using Apache ConstantContact, Robly, MailChimp I'm a technical professional who maintains a strong work ethic with clients regardless of setting, whether within or outside Upwork. I set clear expectations on what I can achieve in a given timeframe, and I work best in an organized environment, especially under pressure. I've built a varied 15+ year career in IT. I spent over a decade managing IT operations for one of the most well-known online travel agencies in the US — overseeing network operations including email, VOIP, and servers, and leading the Systems team. Alongside that, I spent several years as a remote IT technician for a US-based Managed Services Provider, supporting multiple client environments across Windows Server administration, workstations, and networking under SLA commitments — solid, proven experience delivering remote IT support directly to Western clients. I'm also a Dell Certified System Expert with 5+ years of Level 2/SME technical support for a well-known computer manufacturer, and I have a strong graphic design background (13+ years, starting with Adobe Photoshop) alongside web design using Dreamweaver, HTML, CSS, and some PHP/Java. I have hands-on WordPress experience as well — I've managed and maintained WordPress websites for clients, and I currently run and manage my own WordPress site, so I'm comfortable with everything from content updates and plugin management to day-to-day site upkeep. More recently, I've moved into e-commerce — handling Shopify, GA4, and marketing analytics for a growing online brand, including attribution tracking, UTM cleanup, and performance reporting. Whether you need day-to-day IT support, a network/systems administrator, WordPress site management, or someone to bring order to your e-commerce data and operations, I bring reliability, attention to detail, and the flexibility to jump into whatever the job needs.

Hello everyone, I have worked as professional software developer for more than 20 years and have good experiences in: -Asterisk, FreePBX, Vicidial -FreeSwitch, FusionPBX -Kamailio, OpenSIPs -JavaScript, React, Vue, Node.js and HTML/CSS, -WebRTC -PHP/Laravel, MySQL -Linux System Administration -c/c++, rust I'm always working in a friendly environment so that we can make long term business relationship. I feel honored to have a continuously growing list of happy clients with positive feedback on my work.