With 6+ years of combined experience in customer service and dispute operations, including fintech environments, I specialize in managing the full dispute lifecycle—covering chargebacks via VROL, fraud analysis, and risk mitigation. I’ve developed SOPs, optimized workflows, and led QA initiatives to reduce errors and improve efficiency.
I combine operations + data: I analyze dispute trends, track KPIs, and build dashboards to identify opportunities and improve performance.
Leadership Coaching
Multitasking
Leadership Skills
Time Management
Customer Service
Fraud Detection
Fraud Mitigation
Jonas R.
Manila, Philippines
$10/hr
5.0
4 jobs
Running an ecommerce business requires more than just answering customer emailsm, it requires someone who can keep your entire operation running smoothly.
I'm an Ecommerce Operations Specialist with 4+ years of hands-on ecommerce experience and 12+ years in customer service, helping businesses streamline daily operations, improve customer experience, and manage the complete order lifecycle across Shopify, Acumatica, and Ecwid.
I've supported ecommerce businesses in the fashion, jewelry, custom signage, delivery partner merchandise, and agricultural industries, giving me experience working with both high-volume operations and specialized product catalogs.
Here's how I can help your business:
✔ Shopify Store Management
✔ Order Fulfillment
✔ Order Processing
✔ Inventory management
✔ SKU Creation
✔ Shipping & Logistics Coordination
✔ Returns, Refunds & Chargebacks
✔ Payment Dispute Resolution
✔ Customer Support
✔ Email Support
✔ Administrative Support
✔ Product Listings
✔ Search Engine Optimization
Platforms & Tools
• Shopify
• Acumatica
• Ecwid
• Zendesk and Georgias
• WhatsApp Business
• Microsoft Office
• Google Workspace
• Basic Adobe Photoshop
What makes me different?
I don't simply complete assigned tasks, I look for opportunities to improve workflows and customer experience.
I take ownership of my work, communicate proactively, and pay close attention to detail. Whether it's processing hundreds of orders accurately, resolving complex customer issues, coordinating with warehouses, or improving internal processes, my goal is always the same: helping your business operate more efficiently while providing an outstanding customer experience.
If you're looking for someone who can become a reliable extension of your ecommerce team rather than just another virtual assistant, I'd love to discuss how I can support your business.
Let's connect!
Order Tracking
Email Support
Ecwid
Shopify
Customer Support
Order Fulfillment
Inventory Management
Warehouse Management
Shipping Labels
Refund Processing
Invoicing
Internal Reporting
Product Listings
Product Sourcing
Product Research
John Arcie C.
Quezon City, Philippines
$6/hr
5.0
4 jobs
With 5+ years in customer experience and 3+ years specializing in eCommerce, I help Shopify brands manage product listings, store operations, and customer support with accuracy and consistency.
I have hands-on experience with Shopify product uploads, including titles, descriptions, pricing, variants, images, tags, categories, templates, and size chart setup. I’m comfortable working with SOPs, structured templates, Trello task tracking, Poky uploads, Shopify template edits, and Kiwi Size Chart configuration.
Beyond product listing, I bring strong customer support experience across order status, shipping, returns, fulfillment, and escalations. I’ve worked with helpdesks such as Gorgias, Zendesk, Gladly, and Re:Amaze, and have also supported SOP documentation, onboarding, QA, and team training.
Core strengths:
Shopify product uploads and catalog management
Fashion/apparel product listing
Product variants, images, tags, and categorization
Shopify templates and Kiwi Size Chart setup
Order, shipping, returns, and fulfillment support
Helpdesk and escalation management
SOPs, QA, and team support
I work best with eCommerce brands that need a reliable, detail-oriented VA who can follow processes, flag inconsistencies, and complete tasks independently.
Shopify
Gorgias
Ecommerce
Customer Service
Clip Studio Paint
Re:amaze
Zendesk
Canva
DaVinci Resolve
Social Media Management
Anastasia P.
Hobbs, New Mexico
$30/hr
5.0
14 jobs
Most businesses don't struggle to attract customers. They struggle to keep their website, bookings, newsletter, and product listings running smoothly at the same time while also trying to automate repetitive tasks, capture leads, and convert visitors into paying customers. That’s where I come in.
I help businesses set up and optimize their websites, newsletters, booking systems, product listings, forms, and automation workflows so everything works together instead of creating extra manual work, missed leads, and lost revenue.
As an AI Automation Specialist, Shopify Specialist, Wix Designer, Squarespace Expert, Carrd Website Designer, Kajabi Expert, Beehiiv Consultant, Substack Specialist, Jotform Expert, Vagaro Professional, Fresha Expert, Acuity Scheduling Consultant, Momence Specialist, Arketa Expert, and Mindbody Consultant, I build reliable systems that save time, improve conversions, increase customer retention, and support long-term growth.
My Expertise Includes:
AI automation and workflow automation for business systems
AI chatbots, lead follow-up automation, and email sequence automation
CRM integration, lead tracking, and customer onboarding systems
Shopify store setup and optimization
Shopify product upload and product listing optimization
eCommerce product listing and data entry
Product description writing and SEO product listings
Bulk product upload via CSV and product catalog management
Wix website design and SEO optimization
Squarespace website design and customization
Carrd website design and landing pages
Kajabi website design and course platform setup
Kajabi sales funnels and pipeline builder
Kajabi online course creation and membership sites
Kajabi email marketing and automation
Kajabi landing pages and product setup
Beehiiv newsletter setup and growth strategy
Beehiiv Boost setup to drive paid subscriber growth
Beehiiv Recommendations setup for cross-promotion and audience growth
Subscriber segmentation, email automation, and engagement optimization
Substack newsletter management and publication growth
Jotform form creation, automation, and integrations
Booking systems and appointment scheduling (Vagaro, Fresha, Acuity, Momence, Arketa, Mindbody)
Vagaro setup and booking optimization
Fresha scheduling and appointment management
Acuity scheduling integration and configuration
Momence platform setup and client management
Arketa booking system setup and automation
Mindbody scheduling and business management
Landing pages and lead capture systems
Client intake forms and registration forms
Email marketing and marketing automation
Workflow automation and business process optimization
CRM integration and customer onboarding systems
With Kajabi, I help businesses build and grow digital product ecosystems, including Kajabi website design, Kajabi sales funnels, Kajabi pipeline builder, Kajabi course setup, Kajabi membership sites, Kajabi landing page design, Kajabi email automation, Kajabi product launches, Kajabi coaching program setup, Kajabi webinar funnels, and Kajabi checkout optimization.
For Beehiiv, I help businesses grow, monetize, and scale their newsletters using Boost, Recommendations, automation, and proven subscriber growth strategies.
Jotform services I provide include Jotform form builder, Jotform surveys, Jotform registration forms, Jotform payment forms, Jotform conditional logic, Jotform approval workflows, Jotform PDF forms, Jotform automation, Jotform integrations, Jotform CRM integration, Jotform booking forms, Jotform client intake forms, Jotform lead generation forms, Jotform sign forms, and custom Jotform design.
Momence services I provide include Momence setup, Momence booking system, Momence class scheduling, Momence client management, Momence automation, Momence membership setup, Momence payments integration, Momence CRM setup, Momence email automation, Momence class packages, Momence calendar integration, and Momence business optimization.
Arketa services I provide include Arketa setup, Arketa booking system, Arketa class scheduling, Arketa client management, Arketa automation, Arketa membership setup, Arketa payments integration, Arketa CRM setup, Arketa email automation, Arketa course hosting, Arketa calendar integration, and Arketa optimization.
Mindbody services I provide include Mindbody setup, Mindbody scheduling, Mindbody booking system, Mindbody client management, Mindbody automation, Mindbody membership setup, Mindbody payments integration, Mindbody CRM, Mindbody class scheduling, Mindbody calendar integration, Mindbody lead management, and Mindbody business optimization.
I can help you build a reliable system that delivers real results, captures more leads, automates your processes, and helps you scale your business efficiently.
Wix
Squarespace
Email Marketing
Klaviyo
Newsletter
Email & Newsletter
Jotform
Acuity Scheduling
Vagaro
GoDaddy
MINDBODY
Author Bio
Booking Website
MailerLite
Microsoft Dynamics CRM
Microsoft Dynamics 365
Kajabi
Microsoft Dynamics Development
Typeform
Brand Book Design
Danica Jean L.
Jimenez, Philippines
$5/hr
5.0
2 jobs
🚀 Ready to Scale Your E-Commerce?
💻 Tech-Savvy and Results-Driven
🤝 Adaptable and Detail-Oriented
💼 Reliable and Growth-Focused
Let’s optimize your store now 👇🏻👇🏻👇🏻
Hi! I’m a dependable, detail-oriented, and tech-savvy E-commerce Virtual Assistant who supports online store owners by handling daily operations so they can focus on growth. I help reduce workload, improve efficiency, and ensure smooth backend processes that directly impact customer satisfaction and sales.
From administrative support to e-commerce operations, I manage tasks with accuracy and consistency. I create and optimize product listings using SEO best practices on Shopify, Amazon, Walmart, and other platforms to improve visibility and conversions. I also oversee order fulfillment, dropshipping coordination, and inventory management, ensuring timely delivery and accurate stock levels.
In addition, I provide customer support through email and chat—handling inquiries, order concerns, refunds, and follow-ups professionally to maintain a positive brand experience. I can also assist with accounts payable and receivable, keeping your records organized and up to date using QuickBooks, Zoho Books, or Airtable.
I seamlessly integrate into your workflow and work efficiently with the tools you already use, helping your business run smoother day-to-day.
𝙆𝙚𝙮 𝙎𝙠𝙞𝙡𝙡𝙨 & 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨
✦ Shopify Virtual Assistance
✦ eBay Virtual Assistance
✦ Order Processing & Fulfillment
✦ Dropshipping Management
✦ Customer Support (Email & Chat)
✦ Product Listing & SEO Optimization
✦ Inventory & Stock Management
✦ Data Entry & Product Uploads
✦ Accounts Payable & Receivable
✦ QuickBooks, Zoho Books & Airtable
✦ Email Management & Admin Support
✦ Workflow Coordination
𝙏𝙤𝙤𝙡𝙨: Shopify, Trello, Asana, Canva, Google Workspace
📩 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙙𝙚𝙡𝙚𝙜𝙖𝙩𝙚 𝙖𝙣𝙙 𝙨𝙘𝙖𝙡𝙚?
Send me a message and let’s discuss how I can support your business, streamline your operations, and help you grow starting today.
Best,
Danica Libatog
Accounts Receivable
Account Management
Ecommerce Purchase Tracking
Data Entry
Retail & Wholesale
Inventory Report
Dropshipping
Ecommerce Support
Zendesk
Transaction Data Entry
Marketing
Facebook
BigCommerce
ShipStation
Finale
Qasim J.
Bahawalpur, Pakistan
$6/hr
5.0
6 jobs
Running a growing business shouldn't mean drowning in scattered tasks, missed follow-ups, and disorganized systems - that's where I come in.
I'm Qasim, a Virtual Assistant and Operations Coordinator with 4+ years of experience helping startups, e-commerce brands, and service businesses stay organized, keep leads moving, and run day-to-day operations smoothly. I hold a 100% Job Success Score and Top Rated status on Upwork.
I specialize in CRM management, e-commerce operations, project coordination, and executive support - the systems that keep a business running even when you're focused on growth.
What I Bring to the Table:
⚡ CRM & Lead Management - CRM organization, lead management, automation, and email follow-up processes across Keap, GoHighLevel, HubSpot, Salesforce, and Zoho CRM
⚡ E-Commerce Operations - product research, inventory updates, listing accuracy, and marketplace support across Shopify, Amazon Seller Central, Walmart, TikTok Shop, and Etsy
⚡ Operations & Project Coordination - scheduling, cross-team task coordination, progress tracking, and workflow optimization using Asana, ClickUp, Trello, Monday, and Notion
⚡ Executive & Administrative Support - calendar management, email support, research, documentation, and day-to-day business assistance
⚡ Data & Documentation Support - collecting, verifying, organizing, and maintaining accurate business information
Experience Highlights:
▸ FlowDesk Operations – Workflow & Project Coordinator: Streamlined client workflows and dashboards using Asana and ClickUp, coordinated cross-team tasks, and maintained project visibility to keep work organized and on schedule.
▸ NNEP – CRM Specialist (Keap CRM): Managed and organized CRM data, supported lead management and automation, and maintained email campaigns to improve client engagement and follow-up processes.
▸ SimpleTalk.AI – Workflow & Calendar Management: Managed project boards, scheduling, follow-ups, and day-to-day coordination, helping keep client timelines and internal workflows organized.
▸ Voomi Supply – Data Scraping & Management Specialist: Collected, organized, and maintained large datasets across multiple platforms while ensuring data accuracy and integrity for product research and business decisions.
▸ Construction Administrative Support – Project Coordination: Managed project documentation, scheduling, vendor and contractor coordination, budget tracking, milestones, deadlines, and progress reporting.
▸ Executive & Administrative Support – CEO Assistance: Provided executive support through calendar management, meeting coordination, research, data management, email support, and day-to-day administrative assistance.
▸ Property Management – Airbnb & Vrbo Operations: Managed bookings, guest communication, calendar scheduling, and cleaning coordination while maintaining a positive guest experience.
Tools & Platforms:
➤ CRM: Keap, GoHighLevel, HubSpot, Salesforce, Zoho CRM, Breeze CRM
➤ Project Management: Asana, ClickUp, Trello, Monday, Notion, Basecamp, Workast
➤ E-Commerce: Shopify, Amazon Seller Central, Walmart, TikTok Shop, Etsy, Instagram Shop, Alibaba, CJ Dropshipping
➤ Communication: Slack, Zoom, Google Meet, Microsoft Teams, Google Voice, OpenPhone
➤ Productivity: Google Workspace, Microsoft Office (Word, Excel, PowerPoint)
➤ Marketing & Prospecting: LinkedIn, Apollo, RocketReach, ContactOut, Mailchimp
Let's Work Together
If you're a business owner, startup founder, or busy executive looking for a reliable, detail-oriented Virtual Assistant to keep your CRM, e-commerce operations, and day-to-day workflows organized and moving forward. I'm ready to help.
Let's connect and build systems that bring clarity, structure, and consistency to your business.
Virtual Assistance
B2B Lead Generation
Project Management
HighLevel
Calendar Management
Google Workspace
Project Management Support
Administrative Support
Customer Support
Asana
ClickUp
CRM Software
Executive Support
Amazon Private Label
Email Support
Credit Repair
Data Entry
Lead Generation
Ecommerce Store Setup
Canva
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