Hire the Best Evolveum midPoint Specialists

With over 7 years of experience in customer support, CRM administration, and technical solutions, I help businesses maximize their software investments by providing seamless onboarding, implementation, troubleshooting, and ongoing support. My expertise includes working with Lofty CRM, where I assisted real estate professionals with CRM configuration, lead management, website administration, SEO updates, domain and DNS setup, MLS integrations, Zapier automations, and technical troubleshooting. What I can help you with: ✔ CRM Setup & Administration (Lofty CRM) ✔ Customer Success & Client Support ✔ Software Implementation & Onboarding ✔ Live Product Demonstrations & Customer Training ✔ Technical Support (Zendesk & Jira) ✔ Zapier Integrations & Workflow Automation ✔ Website & CMS Management ✔ Domain, DNS & SSL Configuration ✔ Lead Management & CRM Optimization ✔ Email, Chat & Zoom Support I pride myself on providing prompt communication, solving complex technical issues efficiently, and ensuring customers have a smooth and successful experience with every interaction. If you're looking for someone who can bridge the gap between technical support and customer success, I'd be happy to help your business grow.

I build scalable enterprise applications, SaaS platforms, AI powered products and mobile applications from frontend to backend, database, APIs and cloud deployment. I am a fullstack Developer experienced in building business critical applications with modern technologies including Angular, React, Next.js, .NET, Node.js, NestJS, TypeScript, PostgreSQL and MongoDB. Whether you are building a new product, modernizing an existing application or adding AI capabilities to an established platform, I can work across the entire system and take ownership from development through production. What I build • Enterprise web applications • SaaS platforms and multi tenant applications • AI-powered applications and AI features • AI agents and tool using workflows • RAG systems and intelligent search • Business dashboards and admin platforms • REST and GraphQL APIs • Authentication and authorization systems • CRM, ERP, ATS, healthcare, finance and management systems • Mobile applications for iOS and Android • Third party API and payment integrations • Cloud ready applications and production deployments Frontend Development • Angular, React, Next.js, TypeScript, JavaScript, Tailwind CSS, Responsive and component based UI development Backend Development • .NET / ASP.NET Core, Node.js, NestJS, Express.js, REST APIs, GraphQL, Microservices, Background jobs and asynchronous processing, Authentication, authorization and RBAC AI & Intelligent Applications • LLM integrations, AI agents, RAG architectures, Vector search and embeddings, Tool calling, AI powered search, Document intelligence, Multi step AI workflows, Prompt engineering AI automation Mobile Development • React Native, Cross platform iOS and Android applications, Mobile APIs and authentication, Push notifications, Payment integrations, Responsive mobile experiences Databases & Infrastructure • PostgreSQL, SQL Server, MongoDB, Redis, Docker, AWS, CI/CD, GitHub Actions, Production deployment and application maintenance How I work I focus on the complete product rather than isolated tasks. I can take a feature from requirements and architecture through implementation, testing, integration, deployment and maintenance. I am also comfortable joining existing engineering teams, understanding established codebases, fixing production issues and developing new features without disrupting the existing system. For enterprise applications, I focus on maintainability, security, scalability, clean architecture, reliable APIs and clear separation of responsibilities. For SaaS products, I can work across multi-tenant architecture, authentication, subscriptions, dashboards, APIs, databases, integrations and deployment. For AI products, I focus on useful and reliable AI functionality rather than simply adding a chatbot. This includes retrieval, tool calling, structured workflows, validation, error handling and integration with the existing application. Why work with me ✓ Full-stack ownership ✓ Enterprise application experience ✓ SaaS development ✓ AI integration and intelligent workflows ✓ Web and mobile development ✓ Frontend + backend + database development ✓ Clean and maintainable code ✓ API and third-party integrations ✓ Production-focused development ✓ Comfortable with existing codebases ✓ Clear communication and reliable delivery If you need a developer who can work across enterprise applications, SaaS, AI, web and mobile from frontend to backend and production I can help build and scale your product.

I help founders and growing teams bring structure, accountability, and execution across business operations, technical support, CRM, customer success, onboarding, reporting, and internal workflows. Growing companies usually don’t struggle because people are not working hard. They struggle because ownership is unclear, systems are fragmented, follow-ups slip, customer issues repeat, and leadership lacks visibility into what is moving, blocked, or at risk. That is where I bring value. With 8+ years of experience working with U.S.-based clients and around 5 years in Director and Lead-level roles, I operate at the intersection of leadership and hands-on execution. I can support founders, manage teams, improve systems, troubleshoot operational and technical issues, coordinate stakeholders, and stay close enough to the work to make sure execution happens. --- What I Can Help With Business Operations & Execution I help turn priorities into clear action, ownership, deadlines, and outcomes. This includes daily operations, internal coordination, task management, vendor/client follow-ups, reporting, documentation, and making sure important work does not fall through the cracks. Technical Support & SaaS Operations I bring hands-on experience in SaaS technical support, troubleshooting, support operations, escalations, and customer-facing issue resolution. I can support Tier 1–3 troubleshooting, CRM/workflow issues, APIs, webhooks, integrations, automations, reporting issues, data matching problems, ticket management, root-cause analysis, and documentation. My focus is not just resolving issues. I look for patterns, document fixes, and improve the process so the same problems do not keep repeating. CRM, Pipeline & Systems Management I help businesses improve visibility, follow-through, reporting accuracy, and operational control across CRM, helpdesk, project management, and support systems. I can help with CRM cleanup, pipeline management, lead tracking, customer/account management, ticketing workflows, reporting accuracy, CRM hygiene, workflow automation, and process improvement. Project, Task & Team Coordination I help teams stay organized across task management systems, communication tools, shared workspaces, spreadsheets, and internal documentation. I do not simply update task boards. I use them to create accountability, surface blockers, track next steps, and keep execution moving. Customer Success, Onboarding & Support Operations I can help with onboarding flows, client communication, support processes, escalation handling, issue tracking, documentation, customer follow-ups, and internal coordination, while also improving the systems behind the work. SOPs, Documentation & Process Improvement I build practical systems that help teams move faster and operate more consistently, including SOPs, playbooks, checklists, troubleshooting guides, escalation workflows, QA processes, training documentation, internal knowledge bases, and reporting structures. Automation & AI Productivity I use automation and AI tools to reduce repetitive work, improve documentation, summarize calls, organize tasks, clean up reporting, and speed up execution. --- Relevant Experience In a SaaS operations role, I worked across customer success, onboarding, technical support, reporting, automations, escalations, and internal coordination. I helped manage customer-facing workflows, troubleshoot technical issues, improve SOPs, support remote teams, resolve bottlenecks, and coordinate with internal departments to keep work moving. In a performance marketing operations role, I supported operations across clients, vendors, media buyers, CRM follow-ups, reporting, campaign execution, and internal coordination. This strengthened my ability to manage competing priorities, protect delivery timelines, and give leadership visibility into what was on track, blocked, or at risk. --- What You Can Expect I take ownership from day one. I am not the type of person who waits for perfect instructions or stops when something gets unclear. I work to understand the business goal, define what “done” looks like, ask the right questions, work through blockers, communicate clearly, and drive execution to completion. You can expect senior-level ownership, clear communication, strong follow-through, organized execution, technical troubleshooting ability, CRM and systems management, process improvement, discretion with sensitive information, and comfort working directly with founders and leadership. Clients work with me because I can think like an operator and execute like an owner. If you need someone who can bring structure to your operations, improve CRM and workflows, support customers, handle technical support, coordinate teams, and help leadership stay focused on growth, I would be glad to help.

I help businesses turn disconnected tools, inconsistent processes, and scattered information into practical operating systems supported by AI, automation, and clear documentation. My work combines AI workflow design, business process improvement, system integration, operational governance, and training. I build and teach solutions using Claude Cowork, Claude Projects, ChatGPT, Gemini, Microsoft Copilot, APIs, CRMs, Microsoft 365, Google Workspace, and the tools a business already relies on. Current consulting work: • Building an AI-assisted prospecting and workflow system for a New York City real estate business, including owner research, CRM and API integrations, spreadsheet analysis, lead prioritization, and market research workflows • Building a private executive AI workspace for an active investor, including market and investment research, legal and fund-document analysis, correspondence drafted in his voice, and reusable voice-driven workflows • Supporting an operational infrastructure program for a multi-state healthcare services company, including company-wide policies, SOPs, process governance, compliance documentation, approval structures, and standardized operating frameworks • Helping an e-commerce business improve AI adoption, analytics reporting, conversion tracking, and cross-platform visibility across Shopify, Google Analytics, Google Ads, and Amazon Before launching Haven Point Consulting, I led complex operational initiatives at Microsoft supporting Fortune 500 customers and high-value commercial operations. Enterprise operations highlights: • Supported more than $2.5 billion in commercial pipeline during a single fiscal year • Supported $420 million in commercial deal operations during a single quarter • Designed and improved workflows across teams, systems, and business processes • Managed high-stakes operational work where accuracy, documentation, and follow-through were essential How I can help: • AI workflow design and implementation Build Claude, ChatGPT, Gemini, and Copilot workflows for research, reporting, knowledge management, content development, client-facing websites and marketing, client operations, and repetitive administrative work. • Business-system integration Connect AI with CRMs, Microsoft 365, Google Workspace, APIs, databases, and existing business tools. This can include custom MCP solutions when appropriate. • AI consulting, coaching, and training Create practical AI workspaces, reusable processes, and team training so you understand how to use and maintain the system after implementation. • Operations and workflow improvement Analyze current processes, identify duplication and gaps, redesign workflows, document SOPs, and create scalable operating systems. • Operational documentation and governance Develop policies, procedures, process documentation, approval structures, and governance frameworks that create consistency and support long-term growth. I am a Prosci Certified Change Practitioner, so adoption and usability are built into my approach. I do not simply introduce another platform. I determine how the work should flow, what each system should own, and where AI, automation, or clearer documentation will create meaningful value. If you need help connecting your tools, redesigning a workflow, building an AI-supported operating system, strengthening your operational foundation, or training your team to use AI effectively, let’s discuss your project.

Top Rated Plus on Upwork with 100% Job Success Score, 38,000+ hours, and 84 completed projects, I help businesses improve customer experience, streamline operations, manage projects and teams, and build efficient processes—with AI integrated into the way I work. My work spans customer success, operations, and CRM management for SaaS, eCommerce, education, and service-based businesses — with a particular focus on client retention, dispute resolution, and building systems that keep teams and processes running smoothly without constant oversights. Core Expertise: Customer Success & Retention | Customer Support Operations | Client Onboarding | Community Management | Sales & Lead Management | Dispute Resolution & Retention | Operations Management | Project Management | Team Management | Client Communication | Process Improvement | SOP Development | CRM Management | Workflow Design | Business Coordination | eCommerce Operations Tools & Platforms: CRM, Sales & Customer Management: GoHighLevel, Close CRM, TimelinesAI, Salesforce Project & Team Management: Asana, ClickUp, Slack AI & Automation: Claude, ChatGPT, Zapier, Make, n8n Community & Digital Platforms: SKOOL, WHOP eCommerce: Amazon Seller Central, Keepa, Helium 10, Shopify, Thrivecart, Intercom Outreach & Email: HubSpot (campaigns), Instantly (cold email), MailerLite, Kit (ConvertKit) Office & Docs: Notion, Canva, Outlook, OneDrive, basic WordPress admin Accounting: Xero AI & Automation: I treat AI and automation as practical tools, not buzzwords — using them to improve communication, streamline repetitive tasks, and keep processes and documentation clear and current

🚀 Hi, I’m Jec — your AI-Powered Vibe Coder & App Builder. I specialize in building AI-driven platforms that simplify workflows, automate tasks, and integrate seamlessly with your existing tools. I’m the developer behind EVA, a Virtual Assistant Management Platform built entirely on Replit, helping professionals and teams cut admin work by 70% with automation, AI document processing, and CRM integration. I recently worked on an Italian project where I built a custom CRM from Excel data, automated compensation calculations for collaborators, tracked patient payments, and managed budgets and deductions — all inside one system. 💡 If you’re looking for a developer who can turn complex processes into clean, automated, and scalable solutions, I’d love to help bring your project to life. Let’s connect and build something that saves time, reduces errors, and delivers results fast.