Hire the Best Surecomp IMEX Specialists

Hi! I'm a highly skilled IT professional with proven experience in Cybersecurity, Microsoft 365 cloud services, and MSP-level technical support. I hold the Microsoft Certified: Azure Fundamentals (AZ-900) and (ISC)² Certified in Cybersecurity (CC), giving me a solid foundation to protect, support, and scale your IT infrastructure. 🔐 Cybersecurity Expertise: (ISC)² Certified in Cybersecurity – strong understanding of risk management, access control, and incident response Vulnerability assessments and remediation Endpoint protection, anti-malware, and threat mitigation Data Loss Prevention (DLP), encryption, compliance (GDPR, HIPAA, etc.) SIEM tools, log analysis, and user behavior monitoring ☁️ Microsoft 365 / Azure Cloud: AZ-900 Certified – skilled in Azure cloud concepts, security, governance, and pricing Microsoft 365 tenant setup and administration (Exchange Online, Teams, SharePoint, Intune) MFA, Conditional Access, and security baselines PowerShell automation and Microsoft Secure Score optimization 🛠️ MSP Technical Support: RMM platforms: Datto, ConnectWise, N-able, Atera Remote desktop support and end-user troubleshooting Device management, patching, and onboarding/offboarding SLA-focused ticket handling with clear documentation Backup & disaster recovery configuration 📈 Why work with me? ✅ Certified and continuously upskilling ✅ Fast, clear communication ✅ Detail-oriented and security-first mindset ✅ Dedicated to client success and long-term partnerships If you're looking for someone who can secure your systems, streamline your Microsoft 365 environment, and deliver responsive IT support, I’m here to help.

I help U.S. businesses navigate SMS approval, deliverability, and compliance requirements - reducing the risk of carrier rejections, blocked traffic, and regulatory issues. I specialize in A2P SMS compliance and deliverability, including 10DLC registration, Toll-Free Verification (TFN), and TCPA/CTIA consent audits, as well as diagnosing carrier-level delivery problems. My work focuses on aligning SMS programs with current carrier and regulatory expectations so they can operate and scale responsibly in the U.S. market. If your messages are being rejected, filtered, or delayed - or you’re unsure whether your consent flow and use case will withstand carrier or legal review—I can help assess and correct the underlying issues. What I Do • 10DLC brand & campaign registration (new submissions, rejections, reclassifications) • Toll-Free Verification (TFN) setup and resubmissions • TCPA / CTIA compliance audits (opt-in flows, disclosures, opt-out handling) • SMS deliverability diagnostics (carrier filtering, content flags, throughput limits) • Platform-specific guidance (Infobip, Twilio, GoHighLevel, ClickSend, SimpleTexting) • Compliance-aware SMS automation (webhooks, triggers, rate-limiting, quiet hours)

Hi , With 8+ years of experience in VoIP engineering and telecom infrastructure, I help businesses build, customize, and scale reliable call center and communication platforms ranging from small business deployments to carrier-grade environments. I specialize in designing high-performance VoIP systems, advanced dialer solutions, telecom billing platforms, and cloud-based communication infrastructures that are secure, scalable, and cost-effective. ⭐️ What I Can Help You With 1. VoIP & PBX Solutions - Asterisk, FreePBX, FreeSWITCH, Elastix, Issabel, FusionPBX - 3CX, PBXware, VoIPOffice - SIP Trunking & Carrier Integrations - Multi-server VoIP architecture - High Availability (HA), clustering, failover, and load balancing - Security hardening and system optimization 2. VICIDial & Call Center Development - Complete Inbound, Outbound, and Blended Call Center Setup - VICIDial installation, customization, and troubleshooting - Custom campaign logic and workflow development - Agent interface redesign and UI/UX enhancements - Custom reports and dashboards - VICIBox multi-server clustering - Voice broadcasting and predictive dialing solutions 3. Asterisk Development - Advanced dialplan design - AGI scripting and custom applications - IVR development and automation - Call routing optimization - Conference solutions and WebRTC integrations - Custom webphone development 4. CRM & API Integrations - Twilio, Telnyx, SignalWire, Bandwidth, Plivo, VoIP.ms - CRM integrations and lead management systems - REST API development and automation - Webhook and real-time data synchronization - Third-party call transfer solutions - TrackDrive and custom lead posting integrations 5. Telecom Billing Platforms - A2Billing - ASTPP - VOS3000 - Magnus Billing ⭐️Services include: - Billing customization - CDR processing - Multi-tenant deployments - Reseller management systems - Callback and IVR customization 1. AI Voice Agents & Automation - ElevenLabs - Vapi - AI-powered voice assistants - Conversational AI integrations - Voice workflow automation 2. SMS Solutions - Bulk SMS platforms - SMS broadcasting systems - Two-way SMS applications - CSV-based bulk messaging portals - Twilio, Telnyx, SignalWire, Bandwidth, and VoIP.ms integrations ⭐️ Supported VoIP Providers Extensive experience integrating with major telecom carriers and providers, including: Twilio, Telnyx, SignalWire, VoIP.ms, Bandwidth, Flowroute, RingCentral, Nextiva, Plivo, Anveo, DIDLogic, IDT Express, SIP.US, Vitelity, Voxbeam, Telus, Nexmo, QuestBlue, Switch2VoIP, and many others. ⭐️ Why Clients Hire Me ✔️ 9+ Years of Specialized VoIP Experience ✔️ Deep Asterisk & VICIDial Source-Code Expertise ✔️ Carrier-Grade Deployments & Multi-Server Architectures ✔️ Strong API Integration & Automation Skills ✔️ Fast Troubleshooting & Performance Optimization ✔️ Reliable Communication & Long-Term Support Whether you need a new VoIP deployment, VICIDial customization, telecom billing platform, AI voice integration, or a complete call center solution, I can deliver a stable, scalable, and production-ready system tailored to your business needs. Le'ts have a chat !

Principal Full-Stack Platform Architect | Telecom, AI Voice, SaaS & Cloud I help startups, telecom providers, BPOs, enterprises, and SaaS companies design, build, deploy, and scale production-ready software platforms. With 20+ years of engineering experience and 90+ successful Upwork projects, I take complete ownership of the engineering lifecycle from solution architecture and UI/UX implementation to backend services, APIs, AI integration, telecom infrastructure, DevOps, cloud deployment, documentation, and long-term production support. Unlike specialists who only focus on one layer of the stack, I build complete business platforms that are scalable, maintainable, secure, and production ready. Whether you need a communication platform, AI Voice Agent, SaaS application, customer portal, enterprise dashboard, workflow automation, or cloud-native backend, I can architect and deliver the complete solution. What I Build Enterprise SaaS Platforms I design and develop complete SaaS products including: Multi-tenant SaaS applications Customer portals Admin dashboards CRM & ERP platforms Contact Center (CCaaS) Hosted PBX & UCaaS Workflow automation platforms AI-powered business applications Internal enterprise systems From MVP to enterprise-scale production deployments. Full-Stack Software Development I provide complete product engineering across frontend, backend, APIs, databases, cloud infrastructure, and production deployment. Frontend: React Next.js Vue.js TypeScript Tailwind CSS Material UI Responsive Web Applications Progressive Web Apps (PWA) Mobile-first UI Backend: Node.js NestJS Python FastAPI Django Laravel Go PHP Database PostgreSQL MongoDB MySQL Redis API Development REST APIs GraphQL WebSockets OpenAPI / Swagger OAuth JWT MCP Servers Webhooks Third-party integrations AI Engineering & Intelligent Automation I help businesses integrate AI into production systems—not just prototypes. I build: AI Voice Agents AI Receptionists AI Customer Support AI IVR Systems RAG Applications Agentic AI Systems Knowledge Assistants Internal AI Platforms AI Workflow Automation AI Document Processing AI Search Platforms AI Technologies OpenAI Claude Gemini Deepgram ElevenLabs LiveKit LangChain LangGraph MCP Prompt Engineering Model Optimization Vector Databases Realtime Voice APIs Telecom & Communication Platforms Telecom remains one of my strongest engineering specialties. I build complete communication platforms not just PBX installations. Technologies FreeSWITCH Asterisk FusionPBX FreePBX VICIdial SIP RTP WebRTC SIP.js ESL AGI AMI ARI Services Multi-tenant PBX Hosted PBX Contact Center (CCaaS) UCaaS AI Voice Platforms Softphones Predictive Dialers Progressive Dialers Call Recording Call Analytics IVR Development Queue Management DID Provisioning Carrier Integration SBC Integration Telecom Billing White-label Telecom Platforms Cloud Infrastructure & DevOps I deploy highly available production environments. Infrastructure Linux Docker Kubernetes Terraform Nginx HAProxy AWS Azure Google Cloud DevOps CI/CD Pipelines GitHub Actions GitLab CI Containerization Monitoring Logging Auto Scaling Production Deployment Release Management Monitoring Prometheus Grafana Loki Alerting Health Checks Performance Optimization Architecture & Technical Leadership I frequently work as a technical lead and solution architect. Services include: Solution Architecture Software Architecture System Design Database Design API Architecture Microservices Event-driven Architecture Multi-tenant Architecture High Availability Disaster Recovery Security Architecture Performance Optimization Documentation & Project Delivery Beyond engineering, I help clients organize and successfully deliver projects. I prepare: Software Architecture Documents Technical Design Documents API Documentation Swagger / OpenAPI Specifications Statements of Work (SOW) Functional Specifications BRD PRD Deployment Guides Infrastructure Documentation QA Plans Technical Proposals Project Estimates Delivery Roadmaps I also work comfortably with: Jira ClickUp Trello Azure DevOps GitHub Projects Linear Confluence Notion Recent Projects Enterprise Multi-tenant CCaaS Platform AI Voice Agent using OpenAI Realtime API Telecom ERP Platform Hosted PBX Platform FusionPBX Custom Development FreeSWITCH Call Routing Engine Enterprise AI Knowledge Platform AI Workflow Automation CRM Integrations Telecom Billing Platform WebRTC Calling Platform Call Center Analytics Dashboard Healthcare Communication Platform Law Firm AI Automation Customer Support Automation Platform Why Clients Hire Me ✔ 20+ years of software engineering experience ✔ 90+ successful Upwork projects ✔ End-to-end ownership from architecture to production ✔ Full-stack development across frontend, backend, APIs, databases, AI, and cloud infrastructure ✔ Deep expertise in FreeSWITCH, Asterisk, FusionPBX, SIP, WebRTC, CCaaS, and UCaaS ✔ Production AI engineering using OpenAI, Claude, Gemini, LangChain, Lang

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

I help businesses securely connect offices, remote employees, and cloud infrastructure through enterprise VPN, firewall, and networking solutions. With 8+ years of experience and 500+ successful projects, I specialize in Cisco, Fortinet, WireGuard, OpenVPN, IPsec, and GL.iNet technologies that keep businesses secure and connected. 🏆 Trusted by Businesses Worldwide – 500+ VPN & Networking Projects Delivered ✅ 8+ Years of Enterprise Networking Experience 🔒 Secure, Reliable & Production-Ready Network Solutions Are you looking for a network engineer who can quickly resolve VPN issues, securely connect multiple offices, deploy enterprise firewalls, migrate network infrastructure, or optimize cloud connectivity? You're in the right place. I'm a Cisco CCNP Enterprise Certified Network Engineer with over **8 years of hands-on experience** designing, deploying, securing, and troubleshooting enterprise networks for businesses worldwide. I specialize in delivering reliable networking solutions that improve security, performance, and business continuity. Whether you need a one-time network deployment, emergency troubleshooting, or a long-term networking partner, I provide practical, business-focused solutions backed by clear communication and dependable support. Core Services ✔ Remote Access VPN Deployment ✔ Site-to-Site VPN Configuration ✔ VPN Troubleshooting & Performance Optimization ✔ Firewall Configuration & Security Hardening ✔ Enterprise Network Design & Administration ✔ Cloud Networking (AWS & Azure) ✔ Network Troubleshooting & Performance Optimization ✔ Wireless Network Design & Optimization ✔ Network Migration & Infrastructure Upgrades ✔ Network Automation & Documentation VPN & Remote Access Expertise • WireGuard VPN • OpenVPN • IPsec / IKEv2 VPN • Cisco AnyConnect • L2TP VPN • Tailscale • ZeroTier • Remote Access VPN • Site-to-Site VPN • Cloud VPN Connectivity • Multi-Site VPN Deployments • VPN Performance Optimization • Secure Remote Workforce Solutions Enterprise Networking • Cisco Routing & Switching • Cisco Meraki • Fortinet Firewalls • GL.iNet Routers • OpenWrt • VMware ESXi • VLAN Design & Implementation • STP • EtherChannel • HSRP • VRRP • OSPF • EIGRP • BGP • MPLS • NAT • DNS • DHCP • Wireless Networking • High Availability (HA) • Network Monitoring • Infrastructure Migration Security, Cloud & Automation • Firewall Hardening • Security Policy Configuration • AWS Networking • Microsoft Azure Networking • Hybrid Cloud Connectivity • VPN Security Best Practices • Port Forwarding & NAT • Python Network Automation • Infrastructure Documentation • Network Diagrams • Technical Consulting Why Businesses Choose Me ✅ 500+ successful VPN & networking projects delivered ✅ Cisco CCNP Enterprise Certified ✅ 8+ years of enterprise networking experience ✅ Fast troubleshooting with minimal downtime ✅ Secure, scalable, and production-ready solutions ✅ Clear communication throughout every project ✅ Long-term technical support after project completion ✅ Experience supporting businesses across the USA, Canada, UK, Europe, and Australia What You Can Expect ✔ Fast response times ✔ Reliable communication ✔ Professional documentation ✔ Clean and secure configurations ✔ Scalable network architecture ✔ Business-focused solutions ✔ Long-term support when you need it My goal is simple: build secure, reliable, and high-performing network infrastructures that allow your business to operate without interruption. Whether you need to deploy a VPN, configure a firewall, secure remote employees, connect multiple offices, optimize cloud networking, or troubleshoot complex network issues, I'm ready to help. Let's discuss your project and build a secure, scalable, and reliable networking solution tailored to your business.