Hire the Best Surecomp IMEX Specialists

Hello there. I am 𝗨𝘀𝗮𝗺𝗮 𝗧𝗮𝗵𝗶𝗿, I build and integrate VoIP call center systems — IVR, call routing, AI voice bots, and CRM sync — using Twilio, SignalWire, and FreeSWITCH, backed by Laravel on the backend. 6+ years, all 5-star reviews, long-term clients. CALL CENTER & TELEPHONY EXPERTISE I build and optimize inbound/outbound call center systems that handle real traffic: IVR systems with AI voice (Twilio + OpenAI Whisper/TTS) Intelligent call routing & TaskRouter workflows Auto call distribution (ACD), call queues, hold/transfer/warm transfer AI-powered receptionist & voicebot (GPT-4 + Twilio Voice) SignalWire LAML & Relay API integrations Click-to-call, outbound dialer, call recording & transcription Real-time call dashboards with analytics CRM sync (HubSpot, Salesforce, custom CRM via API) SMS campaigns, WhatsApp Business API, 2-way messaging 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗚𝗿𝗼𝘄𝘁𝗵 I architect solutions that align with your business goals and technical requirements. By leveraging 𝗟𝗮𝗿𝗮𝘃𝗲𝗹’𝘀 modular structure and 𝗟𝗶𝘃𝗲𝘄𝗶𝗿𝗲’𝘀 real-time capabilities, I build scalable platforms optimized for long-term success. My focus extends to inbound call solutions, where I build IVR systems, configure call routing and queue-based workflows (TaskRouter, hold/answer, prioritization, Receptionist), and integrate CRM platforms to optimize customer engagement and operational efficiency. 𝗘𝗻𝗱-𝘁𝗼-𝗘𝗻𝗱 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 From the initial idea to the tactics, I am mainly occupied with clean code, screen compatibility, and free processes. Vue.js and Nuxt.js are ideally suitable to build SEO-friendly, quick interfaces, implementing the front end while Laravel offers ballet logic for the back end to your site, thus securing API, and allowing secure back-end logic, and connecting a CRM. When it comes to inbound call projects, I come up with Twilio-driven voice systems by combining analytics, automatic call distribution, and CRM sync in order to improve the user's experience. 𝗪𝗵𝘆 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗪𝗶𝘁𝗵 𝗠𝗲? I bridge technical precision with business-centric outcomes. My hybrid approach combines 𝗟𝗮𝗿𝗮𝘃𝗲𝗹’𝘀 backend efficiency with 𝗟𝗶𝘃𝗲𝘄𝗶𝗿𝗲’𝘀 interactive frontend components, reducing development time without compromising quality. For inbound call platforms, I optimise uptime, call clarity, and integration depth to ensure your communication infrastructure drives conversions. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗙𝗿𝗼𝗻𝘁𝗲𝗻𝗱: Vue.js, Nuxt.js,React.js, Livewire 𝗕𝗮𝗰𝗸𝗲𝗻𝗱: PHP/Laravel, Python/FastAPI 𝗜𝗻𝗯𝗼𝘂𝗻𝗱 𝗖𝗮𝗹𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Twilio integration, IVR, call routing (TaskRouter), receptionist workflows, call queues, hold & answer functionality, and CRM automation 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Twilio/SignalWire (SMS & Voice), AWS, OpenAI automation 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲𝘀: MySQL, PostgreSQL 𝗧𝗼𝗼𝗹𝘀: Git, Jira, DevOps workflows 𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 I believe in future-proof solutions, not fast substitutes. Whether designing a custom web app or optimizing an inbound call workflow, I confirm scalability, maintainability, and brand vision alignment. Come together, and let’s come up with a solution that can keep up with the growth of your business. Ready to transform your ideas into a results-driven platform? 𝗥𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁.

Certifications: Dell Boomi Certified MuleSoft Certified Agile Certified SAP BTP Certified Professional Summary: With over 18 years of experience in designing, developing, and architecting integration tools, I specialize in Dell Boomi, MuleSoft, Sterling Integrator, webMethods, and Celigo. I have a proven track record of successfully completing integration projects for both SMB and enterprise clients. My expertise spans across various industries including healthcare, retail, logistics, and banking. Key Deliverables and Expertise: EDI Expertise: Extensive experience with EDI for 18 years. Completed 150+ integration projects on Upwork. Strong knowledge of EDI documents such as 837, 835, 270/271, 834, 204, 210, 214. SAP BTP experience : We have developed BTP integrations to talk to SAP HAHA cloud to GET cost centres , Budget , Timesheet , Transactions , OrganizationalStructure,Resource Allocation,Project Code and sent to the Clients product APIs. We have also help them to monetize this solution and publish this whole solution in accelerator hub for clients SAP customer to use. Healthcare Integration: Worked with clearinghouses like Ingenix and Zirmed, and payers such as AETNA, MEDICAID, and CHPL. Implemented solutions with open-source tools like Mirth Connect, ensuring HIPAA compliance. Logistics Integration: Developed scalable and reusable EDI interfaces for logistics. Certified integration and platform expert with experience in API, SFTP, AS2, AS4. Successfully migrated a major trucking and logistics company’s on-prem Atom to MCS cloud, including architecture, implementation, and support. Retail Integration: Integrated systems like NetSuite, SAP, ZOHO, Shopify, and ShipStation into the order life cycle using Dell Boomi, MuleSoft, Sterling Integrator, webMethods, Celigo, and Workato. Expertise in EDI documents including 850, 860, 855, 856, 846, 947, 940, 944. Additional Skills: Dell Boomi & MuleSoft: Certified Architect and Developer with in-depth design and development experience. Open Source Middleware: Implemented Mirth Connect with best practices for healthcare. DevOps: Experienced with Terraform for Azure platform setup. NetSuite: Full implementation of NetSuite ERP and CRM, including data migration and custom report development. Engaged in requirements gathering, process workflow creation, and user training. EDI & HL7: Proficient in EDI X12 claims and remittance advice messages, HL7 V2x and V3 CDA architecture XML messages. Custom Solutions & Training: Developed custom solutions for web and CRM applications. Conducted Business Acceptance Testing and provided extensive training to end users. Some services we offer : 1. Healthcare Data Integration Platform: Develop a platform that connects various healthcare systems ensuring seamless data exchange, focusing on compliance with HIPAA and other regulations. 2. Cloud Migration Services for Logistics: Offer services to migrate logistics companies from on-premise solutions to cloud-based platforms, improving scalability and efficiency. 3. Retail E-Commerce Integration Suite: Create a suite of integrations that connect popular e-commerce platforms like Shopify and SAP with various CRMs and ERPs, enhancing order management. 4. Automated Compliance Checker: Develop a tool that automatically verifies EDI documents against industry standards, reducing manual compliance checks. 5. SAP BTP Accelerator Packages: Build specialized accelerator packages for SAP BTP that cater to specific industries, aiding clients in rapid deployment and integration. 6. Training Workshops and Tutorials: Offer workshops or create tutorial content for professionals looking to upskill in integration tools like Dell Boomi and MuleSoft.

I specialize in Twilio development, including Twilio Functions, Twilio Studio Flow, and TwiML. I have extensive experience building SMS, Voice, IVR systems, call automation, and API integrations using Twilio. With 8 years of experience in automation and API integrations, I develop custom solutions that help businesses automate communication and streamline their workflows using Twilio. Specializations: 💬 𝐓𝐰𝐢𝐥𝐢𝐨 𝐒𝐌𝐒 & 𝐌𝐌𝐒 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 Sending transactional and bulk SMS/MMS using Twilio APIs with delivery tracking and automation. 💬 𝐓𝐰𝐢𝐥𝐢𝐨 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐏𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 WhatsApp messaging automation, template messaging, and CRM integrations using Twilio WhatsApp API. 📞 𝐓𝐰𝐢𝐥𝐢𝐨 𝐕𝐨𝐢𝐜𝐞 𝐀𝐏𝐈 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 Custom voice calling applications including inbound/outbound calls, call routing, and automation. 📲 𝐈𝐕𝐑 𝐂𝐚𝐥𝐥 𝐅𝐥𝐨𝐰 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 Advanced IVR systems with DTMF input, call routing, business hour logic, voicemail, and callback features. ☎️ 𝐓𝐰𝐢𝐥𝐢𝐨 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭 & 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐀𝐈 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 Building AI-powered voice and messaging agents using Twilio integrated with AI models to automate customer conversations, lead qualification, smart responses, and support across voice, SMS, and WhatsApp channels. ⚙️ 𝐓𝐰𝐢𝐥𝐢𝐨 𝐒𝐭𝐮𝐝𝐢𝐨 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 Designing and implementing automated communication workflows using Twilio Studio. ⚙️ 𝐓𝐰𝐢𝐥𝐢𝐨 𝐒𝐈𝐏 𝐓𝐫𝐮𝐧𝐤 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐭𝐢𝐨𝐧 Setup and configuration of Twilio Elastic SIP Trunks for VoIP systems and PBX integrations. 𝐓𝐰𝐢𝐥𝐢𝐨 𝐒𝐈𝐏 𝐃𝐨𝐦𝐚𝐢𝐧 𝐒𝐞𝐭𝐮𝐩 Configuration of SIP domains for secure voice communication and softphone connectivity. 𝐓𝐰𝐢𝐥𝐢𝐨 𝐅𝐥𝐞𝐱 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 Deployment and customization of Twilio Flex for cloud-based contact center solutions. 𝐂𝐨𝐧𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 & 𝐂𝐚𝐥𝐥 𝐌𝐞𝐫𝐠𝐞 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 Building conference call systems with participant management and call merge functionality. 🔔 𝐂𝐚𝐥𝐥 𝐑𝐞𝐜𝐨𝐫𝐝𝐢𝐧𝐠 & 𝐓𝐫𝐚𝐧𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 Call recording implementation with transcription and storage for compliance and analytics. 𝐓𝐰𝐢𝐥𝐢𝐨 𝐖𝐞𝐛𝐡𝐨𝐨𝐤𝐬 𝐮𝐬𝐢𝐧𝐠 𝐏𝐇𝐏 Developing webhook endpoints to handle Twilio events, calls, and messaging workflows. 𝐀𝟐𝐏 𝟏𝟎𝐃𝐋𝐂 𝐑𝐞𝐠𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐚𝐦𝐩𝐚𝐢𝐠𝐧 𝐒𝐞𝐭𝐮𝐩 Complete setup of brand registration, campaign approval, and compliance for US messaging. 𝐂𝐑𝐌 & 𝐀𝐏𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Integration of Twilio with CRM platforms like HubSpot, Zoho, Pipedrive, and custom APIs. Why doing API integrations? By doing software integrations, you automate your business saving thousands of dollars on monthly expenses. My experience brings to your operation less total cost. Looking forward to connect. Thanks Anil

I help U.S. businesses navigate SMS approval, deliverability, and compliance requirements - reducing the risk of carrier rejections, blocked traffic, and regulatory issues. I specialize in A2P SMS compliance and deliverability, including 10DLC registration, Toll-Free Verification (TFN), and TCPA/CTIA consent audits, as well as diagnosing carrier-level delivery problems. My work focuses on aligning SMS programs with current carrier and regulatory expectations so they can operate and scale responsibly in the U.S. market. If your messages are being rejected, filtered, or delayed - or you’re unsure whether your consent flow and use case will withstand carrier or legal review—I can help assess and correct the underlying issues. What I Do • 10DLC brand & campaign registration (new submissions, rejections, reclassifications) • Toll-Free Verification (TFN) setup and resubmissions • TCPA / CTIA compliance audits (opt-in flows, disclosures, opt-out handling) • SMS deliverability diagnostics (carrier filtering, content flags, throughput limits) • Platform-specific guidance (Infobip, Twilio, GoHighLevel, ClickSend, SimpleTexting) • Compliance-aware SMS automation (webhooks, triggers, rate-limiting, quiet hours)