Hire the Best TouchStar TransPac Specialists

IT Infrastructure & Security Engineer | 3CX | FortiGate | VMware | Microsoft 365 | Networking I help small businesses and MSPs keep their IT infrastructure reliable, secure, and available. With experience across IT support, networking, VoIP, firewalls, virtualization, Microsoft 365, servers, monitoring, backups, and security, I can troubleshoot existing environments, deploy new solutions, and provide ongoing technical support. What I can help you with: IT Support & Helpdesk * Remote IT support and troubleshooting * Tier 1–3 technical support * Windows and endpoint issues * User onboarding and offboarding * Printer, application, and connectivity issues * Ticket management and documentation * Ongoing IT support for businesses and MSPs 3CX & VoIP * 3CX deployment and administration * V18 to V20 migration * SIP trunk configuration * IVR, queues, extensions, and DID routing * IP phone provisioning * SBC configuration * Call routing and troubleshooting * SIP registration, NAT, RTP, and connectivity troubleshooting FortiGate & Network Security * Firewall deployment and configuration * Firewall policies and NAT * SSL-VPN and remote access * Split tunneling * VLANs and network segmentation * Web filtering * Firewall hardening * Access control and security best practices VMware & Virtualization * VMware ESXi and vCenter administration * Virtual machine deployment * P2V and V2V migrations * VM performance troubleshooting * Host maintenance * Virtual infrastructure support Backup & Disaster Recovery * Veeam configuration * Backup monitoring and health checks * Restore testing * Backup troubleshooting * Disaster recovery planning for virtualized environments Microsoft 365 & Server Administration * Microsoft 365 administration * Exchange Online * User and mailbox administration * Intune device enrollment and management * Endpoint management * Active Directory * Windows Server administration * RHEL/Linux administration Networking * Network design and deployment * Switching and routing * VLAN configuration * Wi-Fi troubleshooting * Network monitoring * Connectivity and performance troubleshooting * Infrastructure optimization How I work: I focus on identifying the root cause of an issue rather than applying temporary fixes. I use structured, ITIL-aligned practices for incident management, troubleshooting, changes, and documentation. You can expect clear communication, practical troubleshooting, proper documentation, and regular updates throughout the project. Whether you need one urgent issue resolved, a new infrastructure deployed, or an engineer for ongoing IT support, I can work with your existing environment and processes. Send me a message with your issue, project requirements, or current environment. I'll review what you need and provide a clear approach and next steps.

Hello and welcome to my profile! I am a HIPAA-certified medical biller with 6 years of experience in the healthcare industry. I have a deep understanding of medical billing codes, insurance regulations, and reimbursement procedures, which allows me to ensure that medical claims are accurately and efficiently processed. Experience with the following: ✅ Medical Billing ✅ Verification of Benefits & Authorization ✅ Insurance Verification ✅ Posting insurance and patient payments/EFT's ✅ Insurance claims follow up ✅ Appointment Setter/Scheduler ✅ Chat/Email Support ✅ Aging report/Follow-up/Appeals ✅ Handling patient calls regarding payments and billing records ✅ Denials management ✅ Patient statements and collection procedures ✅ Data Entry Tools: ✅ Excellent Typing skill ✅ MS Office. ✅ Microsoft Excel. ✅ Google Docs. ✅ Google Spreadsheet. Specialties I have experience in:  Mental health  Internal Medicine  Chiropractic  Psychiatry  Home healthcare (CCM, RPM, and HHC)  Family practice  Internal medicine  Cardiology  Radiology  Pain care  Pain management Medical billing software I am proficient in:  TherapyNotes  SimplePractice  TherapyMate  Doctor.com  Officeally  QuickPractice  ECW  Collaborate  MobileMediclaim ICANotes Session Health Clearing houses I have experience using:  Trizetto  Availity  ClaimMD  Zermid EHR/EMRs I am familiar with:  Practice Fusion  Kareo EHR  AdvanceMD EHR Insurance web portals I have used:  CGS (Medicare)  WPS (Medicare)  Palmetto GBA (Medicare)  Noridian (Medicare)  Novitas (Medicare)  Navinet  Availity  UHC  Cigna  Optum  Payspan  Humana  Molina Healthcare & many more. Please message me to see how I can help reduce your patient and insurance AR and better your billing practices! Thank You!

Struggling with claim denials, rejections or slow reimbursements across your practice? I provide end-to-end Medical Billing and Revenue Cycle Management (RCM) support for U.S. healthcare providers, with particular expertise in home health/homecare billing, along with experience across podiatry, pain management, medicare GUIDE, pediatric, and mental & behavioral health billing. My approach combines HIPAA-compliant workflows, proactive communication, and attention to detail with a focus on measurable results — fewer denials, faster payments, and cleaner AR. ### Services * Patient eligibility & benefits verification * CPT/ICD-10/HCPCS coding review & charge entry * Claims submission & clean-claim review — electronic & paper * Payment posting & ERA/EOB reconciliation * Denial management & appeals * AR follow-up & aging cleanup * EVV data, authorization & service-unit matching for home health claims * Billing reports & analytics ### Specialties * Home Health / Homecare * Podiatry * Pain Management * Pediatric Care * Mental & Behavioral Health ### Billing Systems * HHAeXchange * AthenaOne * Populate * Ensora * AxisCare * AlayaCare * MatrixCare * Charm and others ### Clearinghouses * Availity * Stedi ### Payers * Medicare * Medicaid * Medicare Advantage * UPMC * UHC * Aetna * Anthem * Cigna * CareSource * AmeriHealth * Keystone * Centene / PA Health & Wellness * Molina * VA CCN * Humana * Some dual Plans and others ### What Sets Me Apart My background in data analytics — including SQL, SSIS, Power BI, and workflow automation — allows me to identify billing patterns, reporting gaps, and AR issues that can be difficult to catch through manual review alone. This is especially valuable if you need more than claim-by-claim billing support and want ongoing visibility into AR performance, denial trends, and reimbursement issues. Let's talk about what's slowing down your reimbursements.

I have two years of experience as a Ticketing Specialist (Vending Team), where I was responsible for monitoring the progress of customer orders from placement to fulfillment. My role included verifying the legitimacy of customer orders and identifying potential fraudulent transactions using internal fraud detection tools. I coordinated with warehouse teams to obtain shipment updates and tracking information, as well as inspected returned items to determine whether they met the required conditions for processing. This role strengthened my analytical skills, attention to detail, and ability to manage multiple tasks efficiently. I also have two years of experience as a Client Support Specialist in a Property Management After-Hours campaign, where I primarily handled maintenance-related concerns. I communicated daily with international clients, tenants, property owners, and vendors through inbound and outbound calls. My responsibilities included dispatching vendors, coordinating maintenance requests, following up on work orders, processing invoices, and handling non-voice administrative tasks. In addition, I supported leasing inquiries and HOA-related concerns while ensuring timely and professional customer service. Throughout my tenure, I became proficient in using industry-standard tools such as RingCentral, Honeybadger, Propertyware, AppFolio, ShowingHero, and PropertyWizard. I was also responsible for preparing, organizing, and submitting reports, as well as responding to urgent client requests with accuracy and efficiency. In November 2022, I was promoted to Senior Client Support Specialist in recognition of my performance and leadership abilities. In this role, I mentored and trained new team members, provided guidance on daily operations, and helped maintain the quality of service within the team. Additionally, I have five months of experience in a Cold Calling campaign, where I contacted foreign expatriates to introduce our firm's services. I professionally presented our offerings, generated interest, and sent company brochures and other relevant information via email to prospective clients. These experiences have helped me develop strong customer service, communication, problem-solving, leadership, and organizational skills, allowing me to thrive in fast-paced, customer-focused environments.