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Oracle NetSuite Certified Financial Associate with professional experience supporting finance, accounting, order management, inventory, procurement, and business operations for USA, UK, Canadian, and international companies. I help businesses keep their financial and operational processes accurate, organized, and running efficiently. My experience includes accounts support, invoice processing, purchase orders, payment tracking, bookkeeping assistance, inventory control, order processing, fulfillment, supplier coordination, and financial reporting. I also have hands-on experience with eCommerce and multi-channel operations, supporting orders, inventory, purchasing, fulfillment, documentation, and customer communication across different platforms. Here’s how I can help: • NetSuite Financial & Accounting Support • Finance & Bookkeeping Support • Accounts Payable (AP) & Accounts Receivable (AR) • Invoice Processing & Payment Tracking • Purchase Orders & Procurement • Bank & Payment Reconciliation Support • Order Processing & Order Fulfillment • Inventory & Stock Management • Supplier & Vendor Coordination • Financial Reporting & Spreadsheet Analysis • eCommerce Operations Support • Data Entry & Documentation Management • Customer Support (Email & Chat) I focus on accuracy, organization, timely execution, and clear communication. Whether you need support with NetSuite financial workflows, finance operations, purchasing, order management, or inventory control, I provide reliable support that helps keep your business running smoothly.

Managed $10M+ in annual B2B purchase orders with 100% accuracy. As a Top-Rated Specialist with 1,800+ hours, I am an experienced E-commerce Operations Virtual Assistant specializing in Procurement, Order Fulfillment, Product Listing Creation & Optimization and Store Management with 100% accuracy. Thanks for reviewing, detail-oriented and always work very hard to meet deadlines. My goal is to work with flexibility where I can explore challenging projects that improve me and deliver outstanding results for clients. I look forward to exceeding your expectations in every way. I specialize in high-volume E-commerce Operations and have been involved in - * Procurement & Vendor Coordination * B2B Order Placement & Tracking (high-volume operations) * NetSuite,Excel & Google Sheets Data Management * Shopify & Amazon Operations (Order Processing & Fulfillment) * Manage Online Stores Purchase Order Management & Inventory Reconciliation * Product Listing Creation & Optimization for Amazon, Etsy, eBay Tools & Platforms I use regularly: NetSuite • Shopify • Amazon Seller Central • NuORDER • Elastic Suite • Google Sheets + many more automation & admin tools (as a versatile Virtual Assistant I am comfortable with lots of different platforms) I help ecommerce brands reduce operational errors, improve vendor coordination, and scale smoothly. If you're looking for a dependable E-commerce Operations VA, send me a message. I’d be happy to support your business.

🌎 40+ Hours/Week | Flexible US Time Zones | ⚡ Quick Response Time | 5+ Years Experience 𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: I’m an E-commerce Operations & Project Coordinator with 5+ years of experience in Shopify, eCommerce operations, customer support, order management, inventory management, and project coordination. I help eCommerce businesses stay organized, manage daily operations efficiently, coordinate teams and tasks, and deliver a smooth customer experience. 🔹 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: ✅Shopify Store Management ✅Shopify Product Listing & Product Updates ✅Product Uploads, Pricing, Images & Descriptions ✅Order Processing & Order Management ✅Inventory Management & Stock Monitoring ✅Order Fulfillment & Shipping Coordination ✅Returns, Refunds & Exchanges ✅Supplier & Vendor Follow-up ✅eCommerce Data Entry & Google Sheets/Excel Management 🔹 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: ✅Email & Live Chat Customer Support ✅Shopify Customer Support ✅Order Status & Tracking Support ✅Shipping & Delivery Issues ✅Returns, Refunds & Exchanges ✅Customer Complaint Resolution ✅Support Ticket Management ✅Customer Support Templates & SOPs ✅Gorgias, Zendesk & Reamaze 🔹 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: ✅Project Coordination ✅Task Management & Follow-ups ✅Team Coordination ✅Workflow Management ✅SOP Implementation ✅Daily Operations Management ✅Deadline & Priority Tracking ✅Process Improvement ✅Google Sheets & Excel Reporting ✅Administrative & Virtual Assistant Tasks 🔹 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: ✅Shopify | Gorgias | Zendesk | Reamaze | ClickUp | Monday | Asana | Trello | Notion | Slack | Google Workspace | Google Sheets | Excel | Canva ⭐ 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞?: ✔️ 5+ years of eCommerce experience ✔️ Shopify & eCommerce Operations experience ✔️ Customer Support & Order Management experience ✔️ Project & Team Coordination experience ✔️ Experience managing small remote teams ✔️ Strong organizational & communication skills ✔️ Detail-oriented and process-focused ✔️ Fast learner of new tools and software ✔️ Comfortable working independently and following SOPs ✔️ Focused on long-term business support Send me a message and let's discuss how I can support your eCommerce business.

Shopify Catalog Manager & SEO Specialist. I help Shopify store owners scale by managing complex product migrations and high-accuracy CSV uploads so you can focus on scaling your sales. What I bring to your project: Expert Product Listing & Migration: Precision manual and bulk CSV uploads specifically for the Shopify platform. I recently managed high-volume catalogs (3,000+ units) ensuring 100% data integrity during the migration process. Strategic Shopify SEO: I don't just "list", I optimize for the Shopify Search engine. I research and implement keywords in titles, descriptions, and meta tags to boost your store's visibility in Google and Shopify search results. Shopify Operations & Themes: Specialized in Shopify Plus management and optimizing high-conversion themes like Dawn, Expanse, and Prestige. I am expert at organizing complex collections and using Shopify OS 2.0 features to improve site navigation. (No Coding Part) Shopify-Focused Data Research: Expert in market research and data extraction to help fuel your store's growth, competitor analysis, and outreach efforts. Order & Shipping Management: Professional fulfillment support using ShippingEasy and MultiParcels to ensure your Shopify customers get their orders on time. Why work with me? I treat your store like my own business. With a 100% Job Success Score and experience in niche markets (including Floral and Market Research), I provide the reliability and precision you need for long-term growth. Let’s get your store running perfectly. Send me a message to discuss your project! Best, Sumorna

🚀 I help eCommerce brands increase sales by optimizing Shopify, Woocommerce, Magento, BigCommerce and WordPress stores product listings. Delivering Accurate, SEO-Optimized & High-Converting, Data Entry Since 2020 - a Top Rated Expert with 322+ successful projects. 🔹 What I Do (Specialized eCommerce Services) ✔ Product Listing ✔ Shopify Product Listing ✔ WordPress Product Listing ✔ WooCommerce Product Listing ✔ Bigcommerce Product Listing ✔ Magento Product Listing ✔ Customer Service ✔ Order Fulfillment ✔ Data Entry ✔ CRM Data Entry ✔ Website Data Entry ✔ Blog Management ✔ PDF to Word or Excel ✔ Internet/Web Research ✔ Contact Details Research ✔ Google Docs Tasks ✔ Blog Posting ✔ Product Uploading ✔ WordPress Data Entry ✔ Shopify Data Entry ✔ Magento Data Entry ✔ Woocommerce Data Entry ✔ WordPress Blog Posting ✔ Shopify Blog Posting 💡 Why Clients Choose Me ⭐ Proven track record with consistently high ratings ⭐ Clear, proactive communication & fast responsiveness ⭐ Detail-oriented — no missing fields or errors ⭐ Reliable support for one-time or ongoing store work Let’s optimize your product catalog, increase visibility, and boost conversions — message me to start!

Your customers only see the front end of your business. I make sure everything behind the scenes runs smoothly. I'm FM Rifatul Alam, an eCommerce Operations and Customer Experience Specialist with 8+ years of experience helping online businesses deliver exceptional customer experiences while keeping day-to-day operations organized and efficient. With 11,000+ hours worked and 200+ successful projects on Upwork, I've partnered with eCommerce brands around the world to manage customer support, subscriptions, order fulfillment, and store operations. What I do • Customer Support Email Support, Live Chat, Ticket Handling, Refunds & Returns • Customer Experience (CX) Subscription Management, Escalation Handling, Process Improvement, KPI Reporting • eCommerce Operations Order Processing, Fulfillment Coordination, Inventory Updates, Supplier Communication • Shopify & WooCommerce Management Product Uploads, Catalog Management, Store Maintenance Platforms & Tools Shopify WooCommerce Gorgias Zendesk Tidio Klaviyo DSers Why clients hire me I don't just answer tickets. I help businesses create a smooth customer journey, reduce operational bottlenecks, and build systems that scale. I'm proactive, reliable, and comfortable taking ownership of daily operations so business owners can focus on growth. If you're looking for someone who understands both customer experience and eCommerce operations, I'd love to help.