Hire the best Phone Support Agents in North Carolina

Name: Phone Support Agents
Brand: Upwork
Rating: 4.8 (105 reviews)

Check out Phone Support Agents in North Carolina with the skills you need for your next job.

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Clients rate Phone Support Agents

4.8/5

based on 105 client reviews

$65 hourly
James A.
- 5.0/5
- (297 jobs)
I specialize in taking over the daily tasks of Amazon and eCommerce for Small to Medium sized business. Freeing up the entrepreneur to focus on the stuff they enjoy! I am a 20+ year Amazon Seller, Consultant & eCommerce Professional with extensive backround in Ebay, Shopify and 3rd Party Logistics.. I have had successful businesses in the following areas: Amazon & Ebay Computer Sales Computer Rentals Financial Services Transportation Restaurant & Hospitality Real Estate Investment My strengths are in the following areas: Amazon Account Creation & Setup Amazon Product Listing Creation Amazon Brand Registry Amazon A+ Content Amazon Branded Store Front Amazon PPC Management Amazon Inventory Management Amazon Account Suspensions & Reactivation Suppressed Listings Warehousing & Fulfillment 3rd Party Logistics Ebay Shopify Facebook Marketing Amazon Reviews Beta Testers Cold Calling Lead Generation Script Creation Sales Team Hiring Sales Team Training Social Media Marketing Brand Management & Marketing Creative Marketing PPC Marketing Management (Adsense/Adwords) Promotions & Street Team Management I have strong work ethic and attention to detail and can bring value to any project!

Phone Support
Product Listings
Content Writing
Internet Marketing
Customer Service
Direct Marketing
Google AdSense
Advertising
Microsoft Excel
Sales Writing
Time Management
Sales
Shopify
Amazon Webstore
Computer Skills
Social Media Marketing
$50 hourly
Patricia G.
- 5.0/5
- (1 job)
With over 6 years of expertise in tax compliance, project management, and client solutions, I deliver seamless, results-driven services for businesses. My recent role as a Project Manager and Senior Consultant at Avalara has involved leading over 100 projects to successful completion and implementing AvaTax solutions for tax compliance, returns, and exemptions. My focus on efficiency and process optimization has consistently resulted in cost savings and increased client profitability. Throughout my career, I’ve developed a robust skill set, including advanced integration troubleshooting with platforms like Shopify and QuickBooks and comprehensive project oversight for sales and use tax backfilling. Additionally, my background in client relations, research, and marketing from roles at Lenovo and Wells Fargo equips me with a broad perspective on business growth and client support. I bring strategic, personalized solutions tailored to meet the evolving needs of my clients.

Phone Support
Customer Onboarding
Email Support
Customer Experience
Microsoft Outlook
Atlassian Confluence
Notarization
Sales Tax
Email
Project Management
Tax Preparation Software
Shopify
Email Automation
Jira
Microsoft Excel
$30 hourly
Tamika T.
- 4.6/5
- (32 jobs)
Hello! I’m Tamika, a top-rated freelancer with nearly twenty-two years of experience. With a proven track record of excellence in executive assistance and administrative support, I bring a results-driven mindset and a passion for operational efficiency. I thrive in dynamic environments, leveraging technology to streamline processes and enhance productivity. If you're seeking a highly organized, tech-savvy, and proactive professional to support your team, let’s connect! I’d love to help elevate your administration and operations to new levels!

Phone Support
Technical Support
Microsoft Office
Management Skills
Ticketing System
Data Entry
Customer Service
Communications
Phone Communication
Online Chat Support
Organizer
Order Entry
Ecommerce Support
Call Center Management
English
$31 hourly
Kelsy W.
- 5.0/5
- (2 jobs)
4 Years of experience working as a 911 Dispatcher for Police, Fire, Ems and Animal Control. During that time I gained valuable experience working utilizing multi-computer screens and phone lines. I also have experience conducting background checks. Experienced in security alarm monitoring, and checking device status’s. I have experience working as a police Records Clerk fulfilling records requests, redacting reports, updating authorization lists, and fingerprinting. I also have experience submitting FOIA requests and researching true crime cases.

Phone Support
Crisis Communications
Records Management
Training & Development
Communication Etiquette
Communications
Community Outreach
Office Administration
Telephone System
Phone Communication
Typing
Communication Strategy
Administrative Support
Data Entry
Communication Skills
$50 hourly
Lesley J.
- 5.0/5
- (24 jobs)
I have 16 years experience with my current full time employer as a Senior Account Manager for a B2B wholesaler. My experience includes but not limited to customer service, claim processing, analyze orders, update and maintain databases, analyze production schedule and forecasts. Advanced skills in MS Office, Gsuite, Dropbox, 3PL, Adobe Acrobat, QuickBooks. I have over 18 years experience with Excel for organizing data and creating charts. It is my preferred program for any data organizing project. I know your time is valuable, as is mine so I'm certain with efficient communication we can work well together to satisfy the task at hand. Find me on Linkedin. 75wpm

Phone Support
Customer Service
Email Communication
Microsoft Excel
Account Management
Customer Support
Microsoft Word
Communications
English
$30 hourly
Rebecca T.
- 5.0/5
- (10 jobs)
I have more than 25 years of progressive experience in the Customer Support field. My professional history includes remote positions with well respected companies such as American Express, Intuit, and Uber. My responsibilities included providing extensive phone support plus written and digital support via chat, email and in-app platforms. I have utilized and am proficient with the full Microsoft Office Suite. I am a multi-tasker with a high level of computer skills and communication skills. I have worked remotely from a fully equipped home office for more than 12 years.

Phone Support
Microsoft Office
Google Docs
Data Entry
Content Moderation
Administrative Support
Customer Service
Email Communication
Zendesk
$15 hourly
Erica P.
- 5.0/5
- (16 jobs)
Experienced Team Lead with a demonstrated history of working in the computer software industry. Skilled in Sales, Consumer Services, Customer Experience, Email, Text, and Training. Strong information technology professional with an associate's degree focused on Early Childhood Education and Teaching from Pitt Community College.

Phone Support
Text Ad
Multitasking
Online Chat Support
Chat & Messaging Software
Time Management
Email Communication
Accuracy Verification
Communication Etiquette
Data Entry
Email Support
Zendesk
$7 hourly
Rose An M.
- 5.0/5
- (1 job)
If you’re overwhelmed with tasks, juggling schedules, managing data, or scaling your business — I’m here to help you breathe easier. I’m a results-driven Virtual Assistant with over 2+ years of experience supporting executives, medical professionals. I specialize in streamlining operations, enhancing client communications, and delivering high-quality, on-time results that actually make a difference. What I bring to your table: • Executive & General Virtual Assistance – Calendar/email management, data entry, travel bookings, research, call handling, and back-office support done with precision, confidentiality, and speed. • Medical Virtual Assistance – HIPAA-certified. Skilled in call handling for appointment scheduling, insurance verification, prior authorization, medical documentation, and EHR systems like Practice Fusion, Simple Practice, Halaxy, DrChrono, OpenMRS, OpenEMR, and AdvancedMD. • Lead Generation – Targeted outreach using smart strategies to fill pipelines with high-quality leads. I’m not just here to get things done — I’m here to get them done better. Organized, adaptable, and committed to helping your business grow with increased efficiency and less stress. Let’s connect and turn your chaos into clarity.

Phone Support
HighLevel
Microsoft Teams
Zoom Video Conferencing
Microsoft Office
Microsoft Excel
Slack
RingCentral Glip
Medical Billing & Coding
Scheduling
Preauthorization
Insurance Verification
Patient Care
Electronic Health Record
HIPAA
$20 hourly
Leah A.
- 5.0/5
- (28 jobs)
I have an extensive knowledge in customer service, problem solving, account processing, sales, and many other areas. I am extremely self motivated, a quick learner, and have a very positive outlook on career opportunities. I have very strong typing and data entry skills, at 53 words per minute and 1,000 ten key strokes per minute. I have done many things in career paths including making customer service calls, filing and faxing documents, answering phone calls in a high paced environment, processing bill pay at a well known bank, clerical work, and processing photo orders while basic maintenance and running a photo lab, and much more. If given the opportunity I will not fail. I look forward to helping your companies goals, sells, and customer service grow.

Phone Support
Market Research
Customer Service
Cold Calling
Sales
Customer Support
Affiliate Marketing
Data Entry
Social Media Marketing
Call Center Management
$25 hourly
Eric B.
- 4.9/5
- (38 jobs)
Your Trusted Partner in Customer Support, Virtual Assistance & Freelance Consulting Are you looking for a dependable, detail-oriented, and resourceful professional who treats your business like their own? I'm Eric M. Brown, and I bring over a decade of experience in customer service, virtual assistance, and small business support — all delivered with professionalism, adaptability, and heart. ✅ What I Bring to the Table: Strong verbal and written communication skills ensure every interaction reflects your brand’s proven multitasking ability—handling high volumes of emails, chats, and calls while managing multiple projects and priorities precisely. Sharp problem-solving and judgment – I thrive on challenges and quickly find practical, customer-centric solutions. Highly organized and responsive – I meet deadlines, stay on top of details, and respond promptly to client and customer needs. ✅ Tools & Tech Proficiency: I’m tech-savvy with a laptop and stable internet connection, and ready to dive in from day one. Platforms I’ve mastered include Zendesk, Salesforce, Google Workspace, Microsoft Office Suite Stripe, Slack, CRM, and Help Desk tools CapCut & Movavi for basic content editing Social media and email marketing tools for organic outreach and customer engagement ✅ Freelance Consultant & Author Currently, I consult and write for audiences aged 50+ who are navigating today’s world. I combine my passion for service with a commitment to career empowerment. I also run a digital content channel and newsletter promoting tools, tech, and strategies for success. Whether you need a customer support pro, virtual assistant, or someone to streamline your workflow and improve communication, I'm here to help you grow and thrive. Let’s work together to build something great. I’m proactive, personable, and fully committed to your project’s success.

Phone Support
Bitrix24
General Office Skills
Google Docs
Customer Support
Office Administration
Administrative Support
OpenOffice
Blog Writing
Creative Writing
$30 hourly
Tina P.
- 4.6/5
- (49 jobs)
Delivering world class customer service and support for over 20 years. Providing "The Big Business Services" for the smaller business owners. You don't have to be a large corporation to have the best professional support services The knowledge and experience our team has acquired over the years has given us a unique set of skills that encompass most areas of customer support. Highly regarded by our clients as well as peers.

Phone Support
Gorgias
Oberlo
MINDBODY
Dropshipping
US English Dialect
Shopify
Zoom Video Conferencing
Asana
Tax Preparation
Intuit QuickBooks
Zendesk
$19 hourly
Karina R.
- 4.4/5
- (12 jobs)
I'm a Native English and fluent Spanish Customer Service Representative / social media manager, and assistant. CRM software and Social media I use: ★Zendesk ★Freshdesk ★Microsoft Office ★MicroSIP ★Google docs ★Salesforce ★Facebook ★Discord ★Instagram ★TikTok ★Twitter ★Slack ★Telegram Previous work experience (CSR, etc) AT&T Lowe's Home Improvement (Customer service, and social media pages) Walmart Home Depot. Other jobs (Social medias, etc) Crypto runners social manager Satoshi runners moderator NFT headquarters discord moderator and social media manager Cyber sneakers bilingual moderator Cold Caller for Best GDR LLC Email Customer Service Agent for McClean Masterworks Appointment Setter for Lead Autopilot I have a vast amount of experience in retail, customer handling, social media, and call/chat/email support. I would love to be part of your project in order to achieve great things together

Phone Support
Mexican Spanish Dialect
Data Entry
Castilian Spanish
Customer Service
Chat & Messaging Software
Italian
English
Email Support
Online Chat Support
$22 hourly
Jasmine M.
- 0.0/5
- (1 job)
An extremely knowledgeable Customer Service Professional, with 5 years of experience in various support roles. Providing professional customer service to ensure happy and valued customers. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to their inquiries and concerns. Acknowledging and resolving their issues and complaints. Also, knowledgeable in order processing and keeping records of customer interactions and transactions. Always ensuring the highest level of customer satisfaction.

Phone Support
RingCentral Glip
QuickBooks Online
Slack
ClickUp
MINDBODY
Gorgias
Shopify
Live Chat Software
Administrative Support
Data Entry
Customer Service
Email Support
Zendesk
$20 hourly
Elizabeth U.
- 5.0/5
- (2 jobs)
Dedicated customer service professional with a proven track record in providing exceptional support. Possesses excellent communication skills and a customer-centric approach. Thrives in fast-paced environments, adept at problem-solving, and committed to ensuring customer satisfaction. Experienced in handling inquiries, resolving issues, and maintaining positive customer relationships. Eager to contribute to a dynamic team and deliver top-notch service.

Phone Support
Online Presence Review
Review Website
Sales Promotion
Product Description
Consumer Review
Gmail
macOS
Chrome OS
Microsoft Office
Email
Phone Communication
Customer Service
Online Chat Support
$22 hourly
Natasha D.
- 0.0/5
- (0 jobs)
SUMMARY Seasoned professional with 17 years of experience seeking a Customer Service Rep role. Skilled in customer relations, administrative support, and reception duties. Proven track record in client-facing and virtual roles.

Phone Support
Office Management
Receptionist Skills
Administrative Support
Email Support
Virtual Assistance
Online Chat Support
Data Entry
Customer Relationship Management
Customer Care
Phone Communication
Technical Support
Microsoft Office
Microsoft Excel
Customer Service
$19 hourly
Aliyah C.
- 0.0/5
- (0 jobs)
My name is Aliyah, but I go by Luca. I’m in search of someone who is in need of a personal assistant (remote), or a remote secretary. All of my experience is work from home, and I’ve done everything from Data Analytics to simple Tutoring. I’m very skilled with anything technical, I’m currently in college studying Criminal Justice but I took more than a handful of Tech classes in High school, where I graduated with honors, and after graduating in January of 2024, I picked up extra classes in my town on the side to help me learn more about bookkeeping, data, analysis, etc. Whether you’re looking for a personal assistant to answer your calls and make your life easier, or looking for someone to do Data Analytics, that’s me! Skills and Abilities: -Microsoft -Project Management -Regular Communication -24/7 Availability (Nights, Weekends, ETC) -24/7 Access to a computer or mobile phone -Book-keeping experience -Data Analytics

Phone Support
Email
Transferring Phone Calls
Computer Maintenance
Microsoft Access
Virtual Assistance
Technical Analysis
Technical Project Management
Techno
Technical Support
Phone Communication
Customer Service
Community Management
$30 hourly
Adrienne M.
- 0.0/5
- (0 jobs)
I’m a dedicated High Ticket Closer with a passion for helping businesses scale through powerful, results-driven sales. I specialize in building authentic connections with potential clients, uncovering their needs, and guiding them toward premium solutions that truly make a difference. What I do best: • Close high-value deals through trust-based, consultative conversations • Understand customer pain points and communicate value with confidence • Maintain high energy, focus, and follow-up to move prospects from interest to investment • Thrive in fast-paced, performance-based environments where results matter With a strong background in sales and customer service, I bring a self-motivated, goal-oriented mindset to every opportunity. I don’t just sell — I serve, solve, and scale.

Phone Support
Accounting Basics
Professional Experience
Typing
Negotiation Coaching
Phone Communication
CRM Software
Customer Analysis
Email Communication
Microsoft Outlook
Microsoft Office
Hosting Zoom Calls
Consultation Session
Customer Support
$20 hourly
Michelle H.
- 0.0/5
- (0 jobs)
Skills * Dental Receptionist * Chairside assisting * Data entry (2 years) * Medical receptionist * Customer support * Bilingual * Dental assisting * Laboratory Experience * Medical Imaging * Microsoft Word * Typing * Dental office experience * Receptionist (Less than 1 year) * Communication skills * Flexibility * Medical office experience * Team Work * Dental Assistant (1 year) * Dental (1 year) * Problem-solving * Chairside Assisting * Softdent experience * English * Sterilization (1 year) * Data entry * Secretary classes. (1 year)

Phone Support
Data Entry
Call Center Software
Call Center Management
Email Support
Live Chat Software
Online Chat Support
Customer Care
Virtual Assistance
$22 hourly
Adam R.
- 0.0/5
- (0 jobs)
Reliable, detail-oriented support professional with over 5 years of experience in customer service, scheduling, logistics, and administrative operations. I specialize in keeping things organized, calm, and moving forward — even under pressure. I’ve worked with fast-paced transit operations, retail, and coordination teams, helping customers, managing inventory, handling communication across phone, chat, and email, and solving problems before they become roadblocks. I’m a strong fit for: • Customer support and help desk roles • Inbox and calendar management • Scheduling and travel coordination • Remote admin or dispatch tasks • Documentation, data entry, and internal ops If you need someone dependable, clear, and professional who can jump in and support your workflow — I’m ready. Let’s work.

Phone Support
Online Chat Support
Google Workspace
Microsoft Office
Logistics Coordination
Dispatch Technologies Dispatch
Order Tracking
Calendar Management
Appointment Scheduling
Email Management
Data Entry
Email Communication
Administrative Support
Virtual Assistance
Customer Service
$25 hourly
Tyannah J.
- 0.0/5
- (0 jobs)
Tyannah Jones - Upwork Profile Profile Title (Headline) Reliable Virtual Assistant | Customer Support | Scheduling & Admin Help Profile Overview (Bio) Hi! I'm Tyannah - a dependable and motivated professional with over 5 years of experience in customer service, admin work, scheduling, and healthcare support. I've worked in dental offices, retail, fast-paced food service, and as a hygiene assistant - so I know how to stay calm under pressure, handle multiple priorities, and take care of people with patience and clarity. I specialize in: * Customer support (email, chat, phone) * Appointment setting and calendar management * Data entry and admin tasks * Order tracking or CRM work * Virtual receptionist-style help I'm fast, focused, and always bring good energy to any project I touch. If you need someone who can get things done with care and professionalism - I'm your girl. Let's build something together! Skills to Add to Upwork Profile * Customer Service * Email Handling

Phone Support
Online Research
Data Entry
Server
Phone Communication
Customer Service
Virtual Assistance
Writing
$28 hourly
Christa S.
- 0.0/5
- (0 jobs)
Experienced Administrative Professional | New Grad Nurse | Healthcare & Office Support Expert Hello! I'm a multi-skilled professional with over 20 years of experience in administrative work, office management, and leadership—and a newly graduated nurse preparing to begin my career in healthcare later this year. At 52, I bring more than just qualifications—I offer real-life experience, sharp communication, and a deep understanding of both people and systems. Whether you need someone to manage tasks with precision or handle sensitive healthcare-related support, I bring reliability, professionalism, and heart to every job. 🔹 What I Offer: Administrative Support (data entry, email/calendar management, customer service, scheduling) Microsoft Office & Google Workspace Proficiency Document Creation (flyers, newsletters, calendars, forms) Typing & Transcription (75+ WPM, accurate and detail-oriented) Application Assistance (College, FAFSA, Medicare/Medicaid, Social Security) Personal Tax Preparation (30+ years of experience) Phone & People Skills (empathetic, articulate, and highly organized) 🔹 My Background: 20+ years in administrative & management roles 12 years as a Certified Nurse Assistant (CNA) Newly graduated nurse (starting nursing practice this Fall) Strong computer literacy and experience supporting individuals in complex life tasks Whether you're a small business needing steady admin support, a healthcare team needing someone who “gets” both clinical and clerical, or just someone who needs dependable help—you’re in the right place. Let’s connect and see how I can help lighten your load.

Phone Support
Academic Research
Intuit QuickBooks
Typing
Microsoft Office
Canva
Facebook Marketplace
Virtual Assistance
General Transcription
Data Entry
$25 hourly
Alexis F.
- 0.0/5
- (0 jobs)
To obtain a career in an Administrative Management position that will allow for growth within a sustainable company. Personal Experience: GWPM: 65 Public Speaking Fast Learner Very Outgoing Team Leader Strong Leadership Skills Strong Math Skills Great Multi-tasker Flexible Fast Pace Worker Microsoft Certified (Word, Excel, Access, Power point) Lotus Quick books Intuit Various Accounting Software Account Receivables/Payables

Phone Support
Project Management
General Transcription
Data Entry
Email Support
Consumer Review
Customer Acquisition
Customer Engagement
Customer Care
Administrative Support
$35 hourly
Tiffany C.
- 0.0/5
- (0 jobs)
PROFESSIONAL SUMMARY A highly driven, analytical, and goal-oriented Business Administrative Leader with 9+ years of experience in healthcare and clinical operations, demonstrating quality patient care and operational excellence. Proven track record of success in providing team leadership in streamlining operations, developing protocols, and improving patient outcomes. An excellent communicator with a strong commitment to exemplary customer service and maximizing patient safety and satisfaction.

Phone Support
Training
Problem Resolution
Problem Solving
Data Entry
Receptionist Skills
Customer Service
Patient Care
Healthcare Management
Healthcare
Customer Care
$18 hourly
Anthony P.
- 5.0/5
- (3 jobs)
Experienced dispatcher with logistics and customer service expertise from Interstellar Technology Initiative, All Star Auto Parts, Fortec Medical, SeniorCare EMS, Uber, and DoorDash. Bilingual in Spanish and English. Proficient in data entry, CRM, Microsoft Office, and inventory management. Fast typist with strong organizational skills.

Phone Support
Academic Research
Microsoft Project
Project Management
Company Research
Market Research
Administrative Support
Dispatch & Tracking Solutions LETS
Voice-Over
Virtual Assistance
General Transcription
Data Entry
$20 hourly
Amber A.
- 0.0/5
- (1 job)
Years of customer service experience & Eager to get to work •Very social-able, goal oriented, & dependable self starter with 8+ years of working in multiple customer service position(s). •Knowledge of most POS systems. •Productive with Microsoft (Office, Word, Excel, PowerPoint, Docs). Along with a fluent 49WPM & 10-key skills. •Management/leadership experience with ability to take constructive criticism and provide problem solving skills needed in a work environment. •Very eager to learn anything that's provided. ***Authorized to work in the US for any employer***

Phone Support
HIPAA
Remote Management Software
Painting
Nursing
Typing
Debt Collection
Clerical Skills
Customer Service
Computer Skills
Healthcare
Management Skills
Food & Beverage
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