Hire the Best Phone Support Agents
in the United States

A widely experienced customer service professional looking to bring his skills and knowledge to your business. I'm Reyginald Bonostro. I've been working as a customer care agent in the e-commerce sector for about 7 years now. I also gained experience as a Quality Assurance Specialist. My main role as a customer service representative in your business will be to ensure that your customers are taken care of, whether it's via email support, phone support, or even chat support. I am very proficient with Freshdesk, Zendesk, Desk.com, Georgias, which are mostly used by Shopify business owners. Working under pressure is not an issue for me; I've experienced these situations when I started in call centers. I know how to adapt quickly, I am a fast learner, and a team player. I can describe myself as a person who has a passion for customer service. Please feel free to contact me at any time, so we can discuss your jobs and how we can work together to provide your customers with a better experience.

🥇 𝗧𝗼𝗽 𝟭% 𝗼𝗳 𝗚𝗹𝗼𝗯𝗮𝗹 𝗧𝗮𝗹𝗲𝗻𝘁 𝗼𝗻 𝗨𝗽𝘄𝗼𝗿𝗸 🥇 ( Please don’t invite me if it’s a short project, I’m open for long term projects only ) Do you need a customer support specialist or virtual assistant expert? Do you need someone to handle customer-related issues? I can help with both! With close to 9 years of customer service experience, both virtually via social media/ online support tools and face to face jobs as well. I have worked in restaurants, retail management, personal training studio owner, social media management, moderating/ engaging, Zendesk support, live chat, Shopify, email support, and operations manager. I understand the importance of giving every customer a pleasurable and memorable experience. A happy customer is a repeat customer!

Hi there! I'm Chiamaka and if you're reading this, you're probably buried in support tickets, juggling customer queries, or trying to make sure no client feels unheard. I get it and I’m here to help. I’m a highly experienced Customer Support Specialist and Virtual Assistant with a proven track record of delivering not just answers, but experiences (results) that turn first-time users into loyal customers. With several years of hands-on experience in customer service, I’ve handled everything from high-volume email queues to chat and phone support, dispute resolution, and product troubleshooting. My superpower? Empathy, efficiency, and a calm, solution-first approach that keeps customers happy and teams flowing smoothly. HERE’S WHAT I BRING TO THE TABLE: ✅ Exceptional communication (both written & verbal) ✅ Time management ✅ Conflict resolution and customer retention strategies ✅ Attention to detail ✅ Team collaboration and project follow-through ✅ Data entry and CRM documentation ✅ Email/phone & chat support. TOOLS I’M PROFICIENT IN: I’m highly proficient with industry-standard tools and systems, allowing me to work efficiently, adapt quickly, and deliver results with minimal supervision. ✔️ Zendesk ✔️ Helpscout ✔️ Freshdesk ✔️ HubSpot ✔️ Ringer ✔️ Salesforce ✔️ Zoho ✔️ Slack ✔️ Gorgias ✔️ Asana ✔️ Freshdesk ✔️ Google Workspace ✔️ ScanWriter AI TOOLS I’M PROFICIENT IN: I leverage modern AI tools to deliver faster, well-researched, and polished results; helping clients save time while maintaining high standard. These tools include: ✔️ Chat GPT ✔️ Claude ✔️ Elicit ✔️ Perplexity ✔️ Gemini Whether you're looking for someone to reduce your support backlog, build long-term relationships with your clients, or just free up your time so you can focus on the big picture. I'm your person. Let’s make your customer experience unforgettable (in a good way!). I’d love the opportunity to support you and your team. Please don’t hesitate to message me or send an invite to discuss how we can work together. Warmly, Chiamaka Obika

I have excellent communication, and negotiating skills combined with the ability to deliver exceptional tasks. Customer service, data entry, transcription, VA, research and administrative work. I have a keen eye for details and work effectively under pressure. Some of my current positions are on hold (for various reasons; seasonal/traffic has lowered, ect.) I currently have one position that I work part time on Upwork. I would like to work part time/full time from my home for extra income. I have currently over 25 years experience in customer service related fields. I also am very fluent with the internet and computer.

Hello! I’m a dependable and professional customer support specialist with strong communication and organizational skills. I have experience handling customer interactions through live chat, email, and phone support while maintaining a positive and helpful attitude. I also hold an Associate’s Degree in Business Management, which has helped me develop strong customer service, administrative, and problem-solving skills. I can help your business with: • Live chat support • Email customer service • Phone support • Customer follow-up • Data entry and administrative tasks • Order tracking and issue resolution I am detail-oriented, quick to learn new systems, and committed to providing excellent service that keeps customers satisfied. I take pride in being reliable, responsive, and easy to work with. I’m available to start immediately and look forward to helping your business grow.

With over two decades of dedicated experience in customer support, I am committed to delivering excellence in all interactions, whether through email correspondence or live chat. In working directly with Upwork's Executive Escalations Team. our specialty was de-escalation techniques, dealing with difficult customers, handling issues for C-level executives, and gathering information for our legal team. I possess vast expertise in managing eCommerce platforms via chatting and emailing, handling various tasks such as payment processing, managing returns and exchanges, and effectively using platforms like Stripe and Shopify to navigate chargeback appeals. I am very good with social media management, navigating platforms to provide commentary on social media ads, and engaging with direct messages. At this time, I prefer email and chat support, mostly because it allows me to maintain a professional environment amidst the presence of household pets.