Hire the Best Chat Support Specialists
in the United States

I am a very jovial people person, who goes above and beyond to provide complete support and satisfaction. My main skill is Customer Support, however I am a fast learner and a very willing individual who will venture into new areas. I have over 5 years of Customer Service experience both remote and on-site and it has been nothing but a wonderful feeling when customers are happy. I am very patient and empathetic individual who listens to the customer's needs and tackle it right away. I always view myself as the owner of any company I am employed in; in that; I ensure to use my time wisely and effectively resolve customer issues and inquiries as I want the company to be viewed as having top notch services . I also would like to see the company grow so that I may grow within the company as well.

Customer Support Specialist | Email, Chat, Text & Phone Support With over 15 years of experience in customer service, I have supported customers through email, live chat, text messaging, and phone support. My background includes e-commerce, drop shipping, fulfillment, administrative support, research, data entry, account management, and database management. I am passionate about building strong customer relationships, increasing customer engagement, and driving brand loyalty through exceptional service. I take pride in providing a white-glove customer experience and consistently delivering positive results. As a native English speaker, I possess strong verbal and written communication skills. I am detail-oriented, highly organized, a quick learner, and able to work independently while managing multiple priorities. Platforms and Software Experience Zendesk, Salesforce, Hubspot and Gorgias CRM platforms, Keap, Stripe, and Paypal payment processing, Shopify, Amazon Seller Central, eBay and WooCommerce, Shipstation and Ship Bob fulfillment platform, WordPress web contact management system, Google Workspace and Google Docs, Clickup and Trello Project Management, Facebook, YouTube and Instagram social media, GoTo Webinar, Zoom Meeting, Teams and Slack Chat. Professional Experience Independent Contractor, Upwork, Inc., March 2013 – Present Customer Support Specialist | Innerbody Vitamin & Health Products December 2025 – Present Assist customers with product inquiries, order management, account support, and issue resolution. Deliver professional and timely customer service while ensuring a positive customer experience. Virtual Assistant | Heritage Roofing June 2025 – November 2025 Answered phone calls and emails. Entered customer information and lead details. Forwarded qualified leads to the sales team. Maintained records and spreadsheets. Customer Support Specialist | Amazon & eCommerce December 2024 – June 2025 Assisted customers through email, chat, social media, and SMS. Resolved inquiries, processed orders, and ensured customer satisfaction. Virtual Assistant | SHB Movement August 2024 – November 2024 Managed customer support tickets and chatbot automation. Conducted internet research and lead follow-up. Supported client relations, data management, marketing, and sales initiatives. Email Customer Support Specialist | Physician Collaborators August 2023 – May 2025 Monitored and routed patient emails to physicians and medical staff. Maintained confidentiality and handled sensitive information appropriately. eCommerce Customer Support Specialist | inventr December 2022 – August 2023 Supported customers purchasing educational coding and electronics kits. Processed orders, refunds, cancellations, chargebacks, and account updates. Managed fulfillment records and customer databases. Customer Order Entry Specialist | Consolidated Communications March 2022 – Juky 2022 Processed customer orders and payments. Assisted with billing inquiries, cancellations, refunds, and account support. Customer Support Specialist | Hensley Laboratories, Inc. March 2017 – March 2022 Provided support through email, chat, text, and phone. Assisted with billing inquiries, account management, password resets, refunds, chargebacks, and order processing. Followed up with leads, supported sales efforts, and monitored webinars and social media engagement.

Highly organized, proactive, and detail-oriented professional with a strong background in both virtual executive support and property management. I specialize in helping busy professionals, C-suite executives, and real estate teams stay on top of their operations with reliable, high-level assistance. As a seasoned Virtual Assistant, I’ve supported top-level executives with calendar and inbox management, travel coordination, document preparation, and confidential communication—always with discretion, efficiency, and professionalism. My experience has taught me how to anticipate needs, manage competing priorities, and thrive in fast-paced, high-demand environments. In addition, I bring hands-on experience in residential property management, including leasing, tenant relations, maintenance coordination, and tax credit (LIHTC) compliance. I’ve successfully managed virtual leasing processes, maintained 95%+ occupancy rates, and written compelling property listings that convert across platforms like Zillow and Airbnb. Whether you're looking for a dedicated assistant to streamline your workflow or a skilled property management pro who can work independently and hit the ground running, I’m here to help. I’m based on the East Coast, have flexible availability including evenings and weekends, and always committed to clear communication and top-tier service. Let’s connect to discuss how I can support your goals!

I am a Customer care and escalation specialist with 10+ years of experience in service operations, data entry, typing and case management.

YOUR VIRTUAL ASSISTANT! ⭐️⭐️⭐️ YOU FOUND ME! I help busy business owners, startups, and e-commerce brands stay organized and responsive so nothing falls through the cracks and your customers always feel taken care of. With over 7 years of experience in Customer Support and Virtual Assistance, I’m experienced in fast-paced environments where clear communication, accuracy, and follow through matter. I take ownership of tasks, respond promptly, and ensure work gets done without constant follow-ups. You can rely on me to keep your operations running smoothly. What I can support you with 👌 • Email, chat, and voice customer support • Inbox and ticket management (CRM & help desk systems) • Customer issue tracking, follow-ups, and resolution • Scheduling and calendar coordination • Administrative support and documentation • Spreadsheet tracking and internal reporting • Basic IT and platform troubleshooting • Communicating with internal teams and external clients • E-commerce support, order updates, refunds, and escalations My goal is to reduce your workload, improve customer satisfaction, and give you peace of mind knowing your support and admin tasks are handled professionally. I’m reliable, proactive, and committed to delivering consistent, high-quality support. Feel free to message me, let’s make your day-to-day operations easier. 😊

*Certifications: Upwork Customer Service Skills* With 5+ years of experience in Customer Service and 3+ years of working with E-commerce Brands, I am pleased to say that I am an expert in what I do! I’ve worked with a diverse group of e-commerce brands such as Wildling Beauty (330k), Misen Kitchen (76.9k), Little Beast (86.5k) & more. “What I do is not a job, it’s a passion”. - Sabra. Here’s what I’ve worked with: - Zendesk - Gorgias - Intercom - Instagram/Facebook - Shopify - Slack - Gmail/Outlook - Skio - ReCharge - ShipBob - ShipHero - Navidium Insurance Other Skills/Experience: - Order Processing (dropshipping) - Real Estate/property management (online) - Review management