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in the United States

Many years of experience in Google Workspace administration, computer networking, website creation, e-commerce and customer service. Business background in accounting & auditing, with problem solving skills, attention to detail and over 30 years of experience across many different areas of the technology industry. Email and DNS expert in SPF, DKIM and DMARC. WordPress site administration, migration and creation expert, including WooCommerce, DIVI and WPManage.

🌅 Imagine checking your phone on a Monday morning and seeing: "Done. Anything else?" That's what working with me looks like. You brief me once. I ask clear questions upfront. Then I get to work while you get back to running the parts of the business only you can run. No reminders. No chasing. No "just checking in, did you still need that?" I'm Victoria, a virtual assistant with 7 years of executive support experience, 10 years of professional writing, and 126 completed jobs on Upwork. My clients keep coming back because they stop having to repeat themselves from the very first task. If you've been burned by a flaky VA before, I want to be the reason you try again. ⭐⭐⭐⭐⭐ "Victoria was quick to respond and completed the work in a timely and efficient manner. Would work with again." - Happy Upwork Client You know you need help, but every time you try to delegate, it backfires. 😩 Your last VA "went dark" three days into a project, and you never heard from them again 😩 The one before that needed everything explained twice, then still got it wrong 😩 Now it's midnight, everyone else is asleep, and you're the one formatting the blog post, answering the customer emails, updating the spreadsheet 😩 You've thought about hiring again, but the idea of vetting another stranger and hoping they stick around this time makes you want to just keep doing it yourself 😩 Your calendar is a mess, your tasks are living in too many places, and every small thing you forget turns into a bigger problem, a missed deadline, or an embarrassing “sorry for the delay” message. That's exhausting. And it's not sustainable. Here's where I come in. I reply quickly; I deliver on time (every time). I hold a 100% Job Success Score on Upwork. I communicate clearly, learn new systems fast, and clients keep coming back because they stop having to repeat themselves. Starting from the very first task. ⭐⭐⭐⭐⭐ "She followed directions, submitted work on time, and always gave us great content! Will definitely be hiring again." - Happy Upwork Client Here's what changes when we work together: ✅ You get your evenings back, because the inbox, the calendar, and the blog updates are handled without you lifting a finger ✅ You stop cringing at typos and formatting mistakes, because I proofread and double-check before anything goes live ✅ You stop wondering, "Did they actually do it?" because I tell you where things stand before you have to ask ✅ You get to focus on the parts of your business only you can do, while the busywork quietly gets done in the background ✅ You get a calmer, more organized workflow that helps your business run smoothly instead of constantly reacting to fires. ✅ You build a working relationship you don't have to rebuild every few months, because I stick around WHAT CLIENTS SAY: ⭐⭐⭐⭐⭐ "Good accordance to deadlines and work quality! Freelancer is recommended!" - Happy Upwork Client ⭐⭐⭐⭐⭐ "A+ Excellent experience. I received exactly what I asked for." - Happy Upwork Client ⭐⭐⭐⭐⭐ "Very easy to work with and job well done!" - Happy Upwork Client Here's how we'll work together: → We chat about what you need and where you're stuck → I get to work while you get back to running your business → You review, I refine until it's exactly right → We keep going, one less thing on your plate every week Not sure if we're the right fit? Start with my 2-hour, money-back-guaranteed trial. Zero risk, and you'll know within the first task whether we're a good fit. I'd love to hear what's on your plate right now and take some of it and add it to mine. Send me a message about your project, and let's talk.

🚀 Customer Support | E-Commerce | Virtual Assistant Helping businesses deliver exceptional customer experiences while keeping daily operations running smoothly. ⭐ What I Bring to Your Team: 📞 Inbound & Outbound Phone Support 📧 Email & Ticket Support 💬 Live Chat Customer Service 🛍️ TikTok Shop & Whatnot Support 📦 Order Processing & Shipment Tracking 🔄 Returns, Refunds & Customer Resolutions 🛒 Shopify Store Management ✍️ Product Listings & Inventory Updates 📊 Data Entry & Administrative Support 🔍 Market Research & Lead Generation 🤝 Customer Retention & Relationship Building ⚡ Fast Response Times & Strong Attention to Detail With hands-on experience supporting customers across multiple channels, I understand the importance of clear communication, quick problem-solving, and creating positive customer interactions. Whether it’s answering calls, managing emails, resolving order issues, or supporting e-commerce operations, I focus on providing reliable support that helps businesses grow and customers stay satisfied

Need an Experienced Virtual Assistant for the long haul? 👜💰Cost Effective & Tech Savy ⚡️💻 High-Speed Internet & Equipment ⏱🛡Time Zone & Data Security Here's how I can help you with 👇👇👇 🔥 Good in Solving Problem Handle administrative challenges and provide creative solutions, ensuring the office runs smoothly and efficiently. 🔥 Proactive and Reliable in providing support whenever it is needed the most Clients let me handle a wide array of tasks including but not limited to, managing emails, scheduling appointments, operating data entry, conducting research, customer service, payroll, and customer service. 🔥 Detail Oriented Document Control This pro got you covered from A to Z, the same as the library, everything is in place and easy to find----from email management to your cloud files. 🔥 Flawless Data Entry and Calendar Management Data Entry and Calendar Management may sound dull, but not to this pro, they crunch numbers and tame them with a surprising amount of cheer. 🔥 Rock Star Customer Service My ultimate goal is to put a smile on customers' faces, I will move mountains to make it happen *wink* 🔥Highly Organized Project Management Love to juggle tasks, Multitasking isn't a chore it a second nature ensuring nothing slips through the cracks 🔥Project Management Efficiently Assist project managers with project monitoring, scheduling, and document coordination. Contribute to the creation of project proposals and bids. 🔥𝙁𝙞𝙣𝙖𝙣𝙘𝙞𝙖𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Assist with basic financial tasks such as invoicing, expense tracking, and payroll coordination. 🔥Team Support Collaborate with team members to ensure smooth project execution, including attending meetings, taking minutes, and coordinating project updates. 🔥𝘼𝙥𝙥𝙡𝙞𝙘𝙖𝙩𝙞𝙤𝙣𝙨 𝙖𝙣𝙙 𝙏𝙤𝙤𝙡𝙨 𝙄 𝙪𝙨𝙚 ⚡️Google Workspace ⚡️ E-commerce Platforms ⚡️ Monday.com ⚡️ Trello ⚡️ Dropbox ⚡️ Canva ⚡️ Asana ⚡️ Ring Central ⚡️ Lastpass ⚡️ Squarespace ⚡️ Slack In a nutshell, this freelancer is fun and loving. a multi-skilled queen, who's ready to dive in to help make your business and life easier and more successful, Now who wouldn't want that? Just a few steps left. 👉 Send me an Upwork message 👉 Click the green Schedule button 👉Choose one for 30 mins, and I'll confirm a timeslot

Dual-licensed P&C and L&H specialist with 7+ years in agency operations. Expert in quoting, benefits, compliance, and renewals. I bring accuracy, organization, and professionalism to every task. _________________________________________________ I’m a U.S.-based, dual-licensed Property and Casualty and Life and Health insurance professional with more than seven years of experience supporting independent agencies. I’ve worked across personal, commercial, and benefits lines, helping agency owners streamline operations, improve turnaround times, and strengthen client relationships. My expertise includes quoting, renewals, endorsements, COIs, compliance tracking, and carrier communication. I’m skilled with systems like EZLynx, NowCerts, AgencyZoom, and Ease, and I’m comfortable navigating carrier portals, billing platforms, and CRM tools to keep accounts accurate and up to date. I’m detail-oriented, reliable, and proactive in managing deadlines and follow-ups. Whether you need ongoing help with renewals, policy servicing, Life and Health enrollments, or back-office support, I bring a strong understanding of agency workflows and a commitment to getting things done right the first time. If you’re looking for a dependable licensed professional who can step in quickly and handle your insurance operations with accuracy and care, I’d love to connect.

My Upwork profile proves my reliability and credibility - a Top Rated Plus freelancer with 20,000+ hours worked. I've been using Zendesk from my first Upwork (then, oDesk) job until now. I also have experience using Help Scout, Slack, Jira, LiveChat, Shopify, WooCommerce, Eventbrite, Google applications and more. I'd be happy to be your partner in making an impact on customer service. I have worked for a craft beer company, a swimwear company, a general online store, a ticket reseller, an events company and a crowdfunding platform as Email Support, Virtual Assistant, Live Chat Operator, and Crowdfunding Strategist. All of these helped me grow in the Customer Service field. I'm a very hardworking individual, dedicated, goal-driven, and result-oriented with a keen eye to detail. My aim is to help my client achieve 'our' business goals through efficient and quality services.