Hire the Best Email Technical Support Specialists
in the United States

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

Need an experienced IT Support Engineer who can quickly resolve Windows, Microsoft 365, Active Directory, VPN, networking, Linux servers and end-user issues? I have over 7 years of experience supporting enterprise environments, providing Tier 1-3 technical support for employees and business clients. I specialize in diagnosing and resolving technical issues efficiently while maintaining excellent customer satisfaction. I can help with: • Windows 10/11 and Linux administration • Microsoft 365 & Teams administration • Active Directory user management • VPN and remote connectivity troubleshooting • Hardware and software support • Password resets & account administration • Service Desk (ServiceNow, Jira, Zendesk, Freshservice, etc.) • Remote support using TeamViewer, AnyDesk, RDP • Documentation and knowledge base creation I pride myself on fast response times, excellent communication, and solving problems right the first time. Whether you need ongoing IT support or help resolving urgent technical issues, I'm ready to help.

Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

I’m a remote IT Systems Engineer and Cloud Support Specialist with 8+ years of hands-on experience supporting small businesses, startups, and MSP clients. I specialize in Microsoft 365, DNS/email deliverability, and cross-platform cloud environments (AWS, Azure, Google Cloud). I’m certified in: ✅ CompTIA A+, ITIL v3 Foundation ✅ Microsoft Azure Fundamentals (AZ-900) ✅ AWS Solutions Architect Associate ✅ Google Cloud Associate Cloud Engineer ✅ HashiCorp Terraform Associate ⚙️ What I Can Help With: Microsoft 365 Admin – Setup, migrations, Intune, Exchange, Teams Voice, SharePoint Remote IT Support – Helpdesk, onboarding/offboarding, device & user management Cloud & Email Deliverability – DNS (SPF/DKIM/DMARC), Google/AWS WorkMail, MTA tools Systems & Security – Windows Server, Active Directory, BitLocker, Group Policy Automation & Documentation – SOPs, scripting, secure access workflows (PowerShell, Terraform) 💡 Why Clients Choose Me: 🔒 Security-first mindset with compliance awareness (HIPAA, SOC, etc.) 📞 Clear communicator — no jargon, just results ⚡ Fast, reliable, and flexible support — part-time, project-based, or ad hoc Whether you need email fixed, your Microsoft tenant streamlined, or reliable IT support, I’m ready to jump in and solve problems fast. Let’s work together — send me a message and let’s simplify your IT.

I have extensive experience supporting web, software and mobile applications in the past. A well experienced specialist in the fields of Technical Support and Customer Service, I’m a former employee of droidbox, G2 Crowd ( a Chicago based start up tech company), Acompli email app (now Outlook in iOS Appstore/Google Playstore), Delivrd.com and LastPass.com (by Logmein/ GoTo.com), world’s leading password manager as of today with 30 million subscribers. I have also experienced supporting small to medium sized tech companies on Amazon, eBay., Shopify and Magento ( 4-5 yrs). Slack, Helpshift, XSellco/ Reply manager, Zendesk/ Zopim chat, Drift, LiveAgent, Linnworks, Teamviewer, Netsuite and Salesforce are some of the web platforms that I have used in the past. I can help you in providing your clients and customers with the help and assistance that they need. Contact me if you're looking for an employee that fits the skills and the services that I offer.

My name is Jake Stanley, and I am an IT Support Engineer with extensive experience across a broad range of technologies. I specialize in delivering fast, effective solutions to complex technical issues and take pride in providing reliable, customer-focused support. I have an advanced knowledge of SMTP,DNS, DHCP, LAN and WAN networking and switching, IPSec and SSL VPN, malware removal, Windows 7/8/10/11 repair, macOS, local and cloud data backups, Outlook, Microsoft 365 administration, Printing, Windows driver updates and troubleshooting, and PC/laptop repair. This diverse skill set enables me to excel in remote IT support environments and resolve issues quickly and efficiently. My goal is to continue opening new doors for my client base by delivering exceptional, proven, and timely IT support. I am committed to ensuring every client receives prompt, dependable remote assistance with the personalized care of a local technician. If you are in need of IT support or have questions about my services, I would be happy to connect. I look forward to supporting you with all your technical needs!! God Bless!!