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Clients rate Email Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 2,001 client reviews
  • $38 hourly

    • 5.0/5
    • (21 jobs)
    As a seasoned Customer Service Representative with an Associate Degree in Social and Behavioral Science, I bring a strong foundation in communication and a proven track record of enhancing customer interactions through technology. Specializing in CRM platforms like Freshdesk and Zendesk, I have improved customer satisfaction rates by 35% in previous roles by streamlining service processes. My career includes significant experience with high-profile clients like TSA, MYDCT, and Chegg, where I have excelled in roles that required managing multiple communication channels including chat, email, and social media, as well as hosting engaging Zoom webinars. I am adept at handling complex customer queries, prioritizing tasks, and meeting ambitious deadlines. I am proficient in a comprehensive suite of tools including Google Suite, Shopify, Stripe, Monday.com, ZoHo Desk, HubSpot, Microsoft Office, and Slack. These tools have enabled me to deliver effective support and forge strong customer relations across various industries. Committed to delivering exceptional service, I focus on empathetic communication and tailored solutions to ensure a positive and seamless experience for each customer. I am eager to bring my expertise and enthusiasm to your team and contribute to your success. I invite you to view my introduction video to get a better sense of my professional capabilities and communication style. I am available for projects and can adjust my schedule to align with different time zones and deadlines. I look forward to the opportunity to discuss how I can contribute to your team with top-tier customer service solutions.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Shopify
    Answered Ticket
    Interpersonal Skills
    Customer Support
    Product Knowledge
    Email Support
    Online Chat Support
    Customer Service
    Inbound Inquiry
    Ticketing System
    Administrative Support
    Freshdesk
    Zendesk
    Email Communication
  • $35 hourly

    • 5.0/5
    • (15 jobs)
    Dedicated work-from-home professional with superior customer service experience. I have over 15 years of customer service/retail experience, 7 of which are in management, as well as 8 years working in Human Resources with the US Army. I am continually looking for ways to learn more and broaden my spectrum of knowledge in whatever role I take on. I have experience with systems such as; Slack, Zendesk, Etsy, Shopify, Tailwind, OWD, Trello, Magento, Asana, multiple social media platforms, and Microsoft office. I love to be challenged and I work great with a team as well as on my own. I am a problem solver and a quick thinker. If you are looking for someone that isn't afraid to jump right in, work tirelessly, and always complete their tasks, I'm your person! I strive on being timely with completing projects as well as efficiency. I am a go getter and I love keeping an open line of communication.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Business Operations
    Administrative Support
    Virtual Assistance
    Customer Service
    Slack
    Social Media Website
    Customer Support
    Etsy Listing
    Copyright
    Order Tracking
    Email Support
    Online Chat Support
    Zendesk
  • $90 hourly

    • 5.0/5
    • (173 jobs)
    --- Are "technical support" agents wasting your time? Give me a shout!🗣️ Email authentication issues (DKIM,SPF,DMARC)📨DMARC analysis/audits📩DNS and domain issues📧Google Workspace/Microsoft 365/Web Hosting support👨‍💻I do the needful Root-cause analysis, explained in a way that makes logical sense -- NO guesswork or speculation, no time wasted. -- Permanent solutions guaranteed (Trust the Science™) My goal is to provide exceptional support and expertise in order to help my clients and their businesses reach their goals. ------------------------------------------------------------------------------- I have helped organizations deploy/integrate a wide variety of cloud email services -- I can (and will) solve your obscure email, DNS, and hosting problems -- Professional experience includes (but certainly not limited to) the following👇 - Productivity Suites - 💼 Microsoft 365 (Defender/Exchange Online/Outlook) 📊 Google Workspace (Gmail/Google Domains/GCP) - Web Hosting and DNS - 🎛️ cPanel/WHM ⛅ Cloudflare 🌐 Bluehost 🌙 Dreamhost 🐝 Hostinger 💳 Namecheap 🔌 SiteGround 🐐 GoDaddy 🧱 Squarespace 🎇 Wix - Email Security and/or Automation - 🛡 Microsoft Defender 📦 AmazonSES 🎯 HubSpot 💠 Klaviyo 🔫 Mailgun 📩 SendGrid 🐵 MailChimp 🔍 Proofpoint 🎭 Mimecast 🐱‍👤 SpamAssassin 🦈 Barracuda
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Microsoft Exchange Server
    Spam Filter
    Office 365
    Email Deliverability
    Web Hosting
    Google Workspace
    Domain Migration
    User Identity Management
    Technical Support
    Email
    Google Cloud Platform
    Webmail
    Cloud Migration
    DNS
    Email Support
  • $45 hourly

    • 5.0/5
    • (20 jobs)
    Jorgie Ingram is a resident of New York City, passionate about creating. With a depth of experience spanning 6+ years in contributing to publications, administrative work, executive assistance, curation, photography, managing projects, and pursuing leadership in both collaborative & autonomous positions, she's invested in creating and providing exceptional work and bringing creative, analytic thought and organization to environments in need of outsourced direction. She works with individuals, brands, and small businesses to assess organizational, communication, and creative needs & goals; to orient towards ways that they can align. This includes: - Project management - Task management - Email management - Hiring - Focused idea generation - Research - Writing & editing - Client management - Creative direction & consultation - Managing CRM’s and Databases - Curating and copywriting content - Research Jorgie's work as an executive assistant has spanned triangulating schedules across time zones; coordinating personal and corporate gifting; organizing shifting priorities; managing executives' calendars; managing and sorting email inboxes; research; tracking and coordinating consistent communication inside friendly colleague relationships and making decisions for executives based on knowledge of their needs and priorities.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Task Coordination
    Google Docs
    Executive Support
    Social Media Content
    Email Support
    Case Studies
    Administrative Support
    Proofreading
    Organizational Design & Effectiveness
    Photography
    Writing
    Editing & Proofreading
    Project Management
    Creative Strategy
  • $100 hourly

    • 4.8/5
    • (14 jobs)
    Welcome to my professional profile! As a dedicated working professional, I bring a fervent enthusiasm for optimizing workflows and problem-solving, particularly when it comes to Epicor, Smartsheet, and Google Workspace. I thrive on challenges and take immense pleasure in collaborating with clients to uncover the most effective solutions for their needs. Proficient in Excel, I possess expertise in crafting intricate applications with buttons, controls, forms, and automation using VBA. Whether it's ironing out existing workbook issues, refining formatting, or developing entirely new solutions, I'm your go-to Excel aficionado. My proficiency extends seamlessly into Smartsheet, a dynamic tool that revolutionizes office collaboration. Having spearheaded and co-managed the Smartsheet workspace within my organization, I'm well-versed in sheets, forms, dashboards, reports, and workflow creation. Consider me your Smartsheet guru, ready to illuminate its functionalities and guide you through its intricacies. Armed with a B.S. in Computer Science with a specialization in Computer Information Systems, complemented by a Spreadsheet Specialist Certificate, I bring a robust foundation to my work. By day, I navigate the complexities of Epicor Kinetic ERP as a systems administrator, delving into queries, dashboards, SSRS reporting, customizations, BPMs, and data analysis. Yet, my thirst for knowledge persists beyond the clock, with a penchant for exploring programming languages, web development, and staying abreast of evolving technologies. As a firm believer in the power of continuous education, I'm committed to refining my skill set and staying ahead of the curve. Equipped with recent Professional Google Workspace Administrator badges and courses, I'm poised to elevate your organization's efficiency and collaboration capabilities within the Google Workspace ecosystem. I'm genuinely excited about the opportunity to collaborate with you, unravel challenges, and engineer bespoke solutions. Let's connect and embark on a journey towards operational excellence. Reach out, and let's kickstart the conversation! Here are some past reviews I've taken from my LinkedIn profile, so you know the caliber of work you can expect from me: Carlos Esparza (Account Manager at Arizona Correctional Industries) - August 25, 2020 - "Erin Corona, has been a standout from the first time I needed information from the accounting department. I pushed our IT/EPCOR to take advantage of this dynamic person to help in the transition from EPCOR 9 to EPCOR 10. Her understanding and patience was a breath of fresh air. I would ask a questions and she would have the answer or get it to me in a timely manner." Art Dohrman (Senior Civil Engineer at US Army Engineering & Support Center Huntsville) - July 17, 2013 - "I hired Erin initially as a student administrative technician. She very quickly mastered the financial systems here at the Corps and also kept our work group of 10 people organized and on track. She's organized, conscientious, reliable, and very smart. She's a real asset to any team she supports." Past positions include: (State of Arizona) Epicor ERP Systems Administrator/Developer, (Army Corp of Engineers) System Analyst, (Verizon) Tech Coach, (Vanguard) Web Tech Support, Administrative Assistant, Personal Assistant, (Bank of America) Bank Teller
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Google Docs
    Smartsheet
    Spreadsheet Software
    Microsoft Word
    Visual Basic for Applications
    Word Processing
    Microsoft SQL Server Reporting Services
    Dashboard
    Business Analysis
    Customer Support
    Microsoft Excel
    Email Support
  • $34 hourly

    • 5.0/5
    • (2 jobs)
    💻Tech Stack •AI tools - Gemini Bard, Bing Co-Pilot, Phind ChatGPT-4 •Loom, Zoom, Around, Discord, Slack •Google Workspace, Microsoft Office 365 •Moodle, DocuSign, SignNow, Last Pass, OneNote, Canva, Dropbox, Envoy, LG Pass •PhantomBuster, Airtable, Notion, Trello, Freshworks CRM, Qwilr •Sage, QuickBooks, ADP, PeopleSoft, Ellucian Banner ERP, Aeries, SEIS, Tyler Munis 📚Soft Skills Communication ✨ Organized✨ Time Management✨ Adaptability✨ Problem-Solver ✨ Empathizer ✨ Critical Thinker✨Creative ✨Collaborator ✨ Client Focused✨ Negotiation Skills ✨ Sourcing My work approach showcases my ability to operate with an entrepreneurial mindset. Smooth in bringing the teams, processes, resources and business goals in alignment. Relationship builder, cross functional collaborator and effective communicator. Always working toward the end goal of the stakeholders to meet project timelines and deliverables within budget. 📌Proven ability to manage competing priorities in a busy environment. 📌Proficient in using AI tools (i.e. ChatGPT, Bard) for customer interactions, and business process optimization 📌Possess tech savviness, known as being organized while excelling at multitasking. 📌Collaborative communicator, quick learner on new platforms, stickler for details. 📌Proficient in ghostwriting, crafting content in various styles and tones. 📌Proficient in designing engaging slide decks/powerpoint presentations. 📌Competent in creating visual elements using Canva for presentations and marketing materials. 📌Experienced in event management, coordinating logistics and ensuring smooth execution. 📌Effective organizer, adept at structuring tasks and information logically. 📌Skilled in scheduling and calendaring, managing appointments and events efficiently. 📌Ability to download a password keeper for shared account information. 📌Capable of inbox management, maintaining organized and efficient communication.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Business Development
    Administrative Support
    Relationship Management
    Customer Service
    Email & Newsletter
    Content Writing
    Calendar Management
    Email Support
    Zoom Video Conferencing
    Email Template
    Technical Writing
    CRM Software
    Ghostwriting
    Canva
    Microsoft PowerPoint
  • $35 hourly

    • 4.7/5
    • (89 jobs)
    As an experienced Virtual Assistant and Ghostwriter on UpWork for the past four years, I specialize in providing high-quality administrative support and writing services. My expertise spans various tasks, including managing schedules, handling emails, conducting research, and creating compelling content tailored to my clients' needs. In addition to my freelancing experience, I have worked as a Client Care Coordinator for two years at a private office of Mental Health specialists. There, I managed all office duties, bookings, email support, chat support, and contributed to writing materials. This role honed my ability to handle sensitive information with discretion and maintain a high level of organization. I am well-versed in using Spintax and Instantly to enhance productivity and content delivery. With a solid medical background, having worked as a Patient Care Technician for 6.5 years, I bring a unique perspective and meticulous attention to detail. Moreover, I have extensive experience in processing payments, handling disputes, and managing refunds, ensuring smooth financial transactions and resolving issues efficiently. I am proficient in numerous software, CRMs, and platforms, allowing me to adapt quickly to new systems and optimize workflows. My goal is to support my clients in achieving their objectives efficiently and effectively, ensuring their success in a competitive market.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Support
    Creative Writing
    Online Chat Support
    Bilingual Education
    Providing Information to Callers
    Blog Writing
    Executive Support
    Administrative Support
    Communications
    Article Writing
    Email Support
    Biography
    Castilian Spanish
  • $75 hourly

    • 5.0/5
    • (12 jobs)
    My name is Brittany, owner of Brittany Furgerson LLC. I specialize in Dubsado, Honeybook, Practice, and Asana system setups, audits, and VIP Day services. I understand the struggle of trying to manage front-end and back-end business tasks (and everything in between). I did it for many years in the veterinary industry becoming the go-to person for creating processes to ensure efficiency and consistency within all aspects of the hospital. Now, I help service-based business owners by creating workflows and automation to streamline their businesses so that they can get back to their calling. How I can help: ⭐Total System Buildouts ⭐Strategy & Mapping Sessions ⭐System Audits ⭐Odds n' Ends VIP Days (great for system cleanups, revamps, or punch lists!) ⭐Tech Stack Get 30% off your first month or year of Dubsado with code BFLLC
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Dubsado
    Database Management
    CRM Automation
    Email Support
    Google Workspace Administration
    Project Workflows
    Form Development
    Project Management Support
    Customer Relationship Management
    Zapier
    Automation
    Automated Workflow
    Asana
    Microsoft Office
  • $60 hourly

    • 5.0/5
    • (155 jobs)
    Many years of experience in computer networking, app development, website creation, e-commerce and customer service. Business background in accounting & auditing, with problem solving skills and attention to detail. Email and DNS expert in SPF, DKIM and DMARC. WordPress site administration, migration and creation expert, including WooCommerce, DIVI and WPManage.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    DNS
    Google Workspace Administration
    Email System
    PDF Conversion
    SSL
    SSH
    Google Docs
    Email Support
    Python
    HTML
    WordPress
    Microsoft Word
    Network Administration
    Microsoft Excel
  • $45 hourly

    • 4.8/5
    • (701 jobs)
    I have more than 10+ years of experience in solving email deliverability issues of customers. I helped companies deliver around 4 billion emails throughout my career. Here are some of my core skills - - Solving Email Deliverability issues - Implementing SPF, DKIM, DMARC Records - IP Blacklist Check, Domain Reputation Check - IP Reputation, Warmpup, rDNS - Spam Filter Alignment, Inbox Placement - DMARC Report Analysis - Mail Warmup - Solving Email deliverability issues with major ESPs (Sendgrid, Mailchimp, Zoho, ActiveCampagain, gsuit, o365, AWS SES, Sendblue, etc)
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Communication
    Email Support
    Email Deliverability
    SMTP
    SpamAssassin
    Zoho CRM
    DNS
    Sendinblue
    Email Campaign Setup
    Mailchimp
    ActiveCampaign
  • $40 hourly

    • 5.0/5
    • (5 jobs)
    Highly motivated to ensure customers are thrilled with their experience and refer friends to our company!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Data Entry
    Interpersonal Skills
    Communication Etiquette
    Customer Support
    Email Support
  • $45 hourly

    • 5.0/5
    • (5 jobs)
    Teaching, math, and curriculum. Multitasking, phone work and knowing how to help customers with their needs.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Communication
    Mathematics
    Tutoring
    Product Knowledge
    Email Support
  • $110 hourly

    • 5.0/5
    • (8 jobs)
    👋 Welcome to my Upwork profile! I'm a seasoned Customer Support professional with a wealth of experience spanning over 5 years. My expertise extends from frontline support to team leadership, and I'm proud to hold the distinction of being a Certified Zendesk Expert. My passion lies in streamlining and enhancing workflows for small businesses and startups, with a special focus on the dynamic SaaS industry. However, I've also successfully deployed Zendesk environments across diverse sectors, including eCommerce, healthcare, marketing, and distribution. 🎓 My academic background is solid, with a Master's degree in Information Systems and a Bachelor's in Applied Mathematics, both earned from Marist College. This educational foundation enriches my problem-solving abilities and analytical thinking, which I apply to the benefit of my clients. 🌟 Hailing from the great state of New York, I offer a distinctive fusion of professional proficiency and personal passions to each project. Outside of my work, I'm an avid reader, a dedicated gamer, and a passionate cook, and love to exercise. These hobbies reflect my commitment to continuous learning and creative exploration, values that naturally spill over into my work. I'm here to collaborate with you on enhancing your customer support processes, whether you're a budding startup looking for the perfect Zendesk setup or an established business seeking to optimize your customer service operations. Let's connect and discuss how I can help your organization deliver exceptional customer experiences, streamline workflows, and drive growth. Feel free to reach out, and let's embark on a journey of excellence together! 🚀
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Service Training
    Shopify
    Project Management
    Mixpanel
    Zendesk API
    Ticketing System
    Phone Support
    In-App Support
    Email Support
    Zendesk
    End User Technical Support
    Product Support
    Customer Service
    Customer Service Analytics
    Technical Support
    Customer Support
  • $45 hourly

    • 5.0/5
    • (10 jobs)
    I am a bilingual (English and Chinese), versatile, experienced professional specializing in List-Building, Online Research, Lead Generation (Cold Emailing, Appointment Setting), and Virtual Admin Assistance. I am proficient in a variety of software programs, including: Microsoft Office (Word, Excel, Powerpoint), Google Docs, Google Sheets, Google Analytics, Asana, Slack, Clickup, Adobe, Final Cut Pro, LinkedIn Sales Navigator, Apollo, ZoomInfo, Hunter.io, BuiltWith, SEMrush and Instantly.ai, etc - List Building I have successfully employed cutting-edge tools and techniques to identify potential leads, ensuring precision and current data. Tools such as Hunter.io, LinkedIn Sales Navigator, and Apollo have been integral to my list-building strategy. These resources have enabled me to compile comprehensive lead lists with verified email addresses tailored to specific campaign requirements. - Online Research My proficiency in online research extends beyond lead generation. I can dive deep into the vast ocean of online information to extract valuable insights and data. This skill set has proven invaluable in various professional contexts, allowing me to provide clients and organizations with accurate and up-to-date information. - Lead Generation (Cold Emailing, Appointment Setting) As an expert in lead generation and appointment setting, I employ advanced tools like Hunter.io, LinkedIn Sales Navigator, and Appolo to obtain precise and current data, complete with verified email addresses tailored to your needs. Moreover, I can leverage instantly.ai's email software to give clients a reliable and efficient platform for their cold emailing requirements. Your outreach campaigns can be streamlined with customized email templates, automated follow-ups, real-time tracking, and analytics, enhancing efficiency and improving outcomes. As a former Marketing Manager at Marcus Evans, a prominent global media and business intelligence company, I have honed my skills in identifying and connecting with potential leads that fit a target audience. With my expertise in gathering and analyzing data, I can efficiently generate a list of high-quality information that aligns with your specific business goals. I have spearheaded lead generation initiatives and outreach efforts targeting top executives at Fortune 500 companies, achieving consistent lead generation and revenue growth. Additionally, I successfully built and managed a team of marketing professionals responsible for digital marketing and lead generation. With my experience and track record of exceeding targets by 30% every quarter, I can help your business achieve similar success. - Virtual Admin Support I bring unique skills as an experienced Freelance Production Manager in the film and TV industry. I have a proven track record of managing complex budgets, schedules, and crews for major television shows and commercials while ensuring compliance with all necessary regulations. I have successfully managed teams and coordinated multiple projects, which has honed my ability to prioritize tasks and maintain attention to detail. As a virtual admin assistant, I can utilize these skills to assist you in managing your daily tasks, organizing your schedule, and keeping you on track. With my extensive experience working with major brands and high-profile clients, I can represent you and your company with professionalism and integrity. You can expect a dedicated and reliable professional who can efficiently manage your tasks and help your business grow. With my experience and skills, I am confident that I can positively impact your business operations and support your goals. Let's work together to take your business to the next level.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Google Docs
    LinkedIn Sales Navigator
    Apollo.io
    Cold Email
    Lead Generation
    Email Campaign Setup
    Adobe Creative Cloud
    Keynote
    Light Bookkeeping
    Asana
    Microsoft Office
    Chinese
    Email Support
  • $45 hourly

    • 5.0/5
    • (24 jobs)
    I have a unique ability to identify where businesses need help and provide effective solutions, making me a valuable asset to any team. With a diverse background as a business owner across various industries, I bring practical experience and insight. I specialize in creating SEO-optimized content, whether writing blogs with or without AI, and I excel in administrative tasks. My strong customer service background enhances my ability to understand and meet client needs. I believe that AI is the future, especially in writing and marketing. Embracing AI tools allows me to create more efficient, accurate, and innovative content strategies. I enjoy learning and adapting to change because it's essential for growth. My passion for staying updated with new technologies and trends ensures that my skills remain relevant and valuable in a constantly evolving market. I am highly autonomous, a fast learner, and committed to delivering quality work on time. I thrive as a freelancer, enjoying the flexibility and responsibility of being my own boss. My dedication to lifelong learning allows me to adapt quickly and efficiently. I pride myself on honesty and transparency; if a task is beyond my current skill set or can't be learned swiftly, I will inform you upfront and not take on the job.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    WordPress Website Design
    Yoast SEO
    SEO-Based Website
    SEO Writing
    Invoicing
    Data Entry
    Customer Service
    Email Support
    Technical Support
    Business Correspondence
    BPO Call Center
    Active Listening
  • $45 hourly

    • 5.0/5
    • (4 jobs)
    I have been an artist all my life! I specialize in painting, illustrations and tattoos. For the past eight years I have been creating custom commissioned artwork as well as painting live at events. I began as a tattoo artist three years ago, so my most recent artwork consists of tattoo designs with various styles. There is no style of art that I feel I cannot do. If you want it, you got it! I trained at Utah State University as a hyper-realism artist. This taught me to adapt my artwork to any/all requested styles. My greatest strengths and skills are creativity, attention to detail and adaptability. Art is my life and my passion which means I put my utmost care and effort into all of my work. :)
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Tattoo Art Styles
    Art & Design
    Tattoo Design
    Customer Experience Research
    Customer Support
    Slack
    Social Media Lead Generation
    Customer Experience
    Pipedrive
    Email Support
    CRM Software
    Client Management
    Lead Generation
    Intercom
    HubSpot
  • $170 hourly

    • 4.9/5
    • (57 jobs)
    I’m an IT expert who prioritizes your uptime and your experience with technology over tech jargon. Let’s build a tailored suite of technology—hardware, software, cloud apps, and automations—that keeps your operations running smoothly. My expertise includes: • Implementing IT and networking solutions for businesses and households • Storage, backups, and security • Mobile device management (MDM) • Pre-purchase decisions • Workflow and productivity • Automation of work, home, and life • Paperless solutions • One-on-one and group training • Technical writing Among my technical specialties are: • Desktop & mobile: Apple Mac, iPhone, iPad, Apple TV, Apple Watch, Raspberry Pi, macOS & iOS, Windows, Linux, Android • Automation: Zapier, Make/Integromat, Tray.io • Mac automation: Shortcuts, Automator, AppleScript, Hazel, Keyboard Maestro, bash, regex • Data processing: Airtable, Notion • Servers & NAS: Synology, QNAP, macOS, Linux, Windows Server • IdP/IdM/IAM/SSO: OneLogin, JumpCloud, Okta • Team comms: Slack, Teams, Zoom • AI: ChatGPT, Gemini • Project management: Asana, ClickUp, Toggl, Trello • CRM: Hubspot, Keap, Freshsales • Firewalls, VPN: Meraki, Tailscale • Mesh Wi-Fi: Meraki, Synology, Eero, Netgear Orbi, Linsys Velop • Microsoft 365, Google Workspace/G Suite/Google Apps, Dropbox, Box • MFA/2FA/OTP/TOTP: 1Password, Keeper, LastPass, Duo • Virtualization: VMware, Parallels, Docker • MDM: JumpCloud, Apple Business, Meraki, Jamf, Watchman, SimpleMDM • Migration: SkyKick, BitTitan • IoT, home security and automation: Ring, Nest, IFTTT, Zapier, HomeKit, Apple Shortcuts, SwitchBot • Document production: Adobe CC, Office, Google Drive • Image processing: Lightroom, Photoshop, Capture One • Helpdesks: Zendesk, Freshdesk, Daylite • VoIP: RingCentral, 8x8 • Web hosting: CSS, HTML, WordPress, Squarespace • Accounting solutions: Quickbooks, FreshBooks, Xero, Invoice Ninja • Ecommerce: Shopify, Squarespace
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Adobe Lightroom
    Google Apps Script
    Email Support
    Technical Support
    Mail Server Implementation
    Technical Editing
    Copy Editing
    Ebook
    Photo Editing
    Computer Network
    Mac OS X Administration
  • $80 hourly

    • 4.9/5
    • (240 jobs)
    Experienced Linux systems developer, specializing in mail server management, email deliverability, MySQL database administration, PHP web development, and server optimization. Have existing web development business located in the Washington, DC area. Come with my own tool belt. Able to help you with: * Migrating servers * Google Workspace * Microsoft 365 * Linux architecture * Email delivery issues * DMARC / DKIM / SPF verification * Troubleshooting web application errors * Database and web server optimization * Slow loading times * Malware removal * Encryption * DNS Graduate of Saint Mary's College of Maryland. Began web development in grade school in 1995. MySQL Oracle Certified Associate; Zend Certified PHP Engineer. Founder, owner, and administrator of award-winning Young Writers Society. Lover of National Parks. Backpacked Zion, Yosemite, Shenandoah, Smoky Mountains, Blue Ridge, Yellowstone, Himalayas, Grand Canyon, and Australia's outback. Kind regards, Nathan
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    PHP
    Email Support
    Domain Migration
    SMTP
    Email Deliverability
    LAMP Administration
    MySQL
  • $31 hourly

    • 5.0/5
    • (118 jobs)
    Continuously working on Upwork jobs for a long time as a freelancer working individually and/or as part of a team. Many years of experience running a successful virtual/administrative support business from my home office. Extensive experience working with patients and medical professionals as well as insurance companies and helping small businesses. Expert in customer service having worked in the industry for many years. Available part-time (10-15 hours a week only right now). Strengths: Virtual Assistant/Personal Assistant - Upwork (numerous jobs) Real Estate Transaction Coordinator - Upwork Medical/patient scheduler - Front office/client success specialist - Upwork Medical claim follow up with insurance companies for families on Upwork Medical billing Medical transcriptionist Customer care specialist Phone handling - (Interactions with customers/patients) Cold/Warm calling using CRM systems Subject Matter Expert - Upwork - Completed numerous testing assessments for Indeed Call Center - Upwork - (Enrollment Manager/Medical Screener) - patients Call Center - Medical patient care, customer support Product review/marketing feedback Mystery/Secret Shopper (10 years experience) Virtual Assistant 28 years of experience. Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Acuity (scheduling), Web PT (EMR), Heno (EMR), Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Go High Level. Medical Billing Software: Magellan, Optum, Availity.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Support
    Customer Feedback Documentation
    Phone Support
    Cold Calling
    Administrative Support
    Data Entry
    Microsoft Excel
    Communication Etiquette
    Lead Generation
    Scheduling
    Customer Support
    Medical Billing & Coding
  • $31 hourly

    • 4.6/5
    • (25 jobs)
    Are you tired of mediocre customer service and administrative support? Look no further! My goal is to provide you with top-notch support to make your business runs smoothly. I am committed to delivering exceptional customer service and administrative support and treat your business as my own. I utilize the latest software and technology to streamline processes and workflows, which will allow you to focus on what really matters the most - growing your business. Whether you need help with managing calendars, scheduling appointments, or enhancing the customer experience and satisfaction, I've got your back! I know that every business is unique, so I'm committed to learning and providing customized support that caters to your business needs. Benefits of my services: ⭐️ Exceptional customer service that exceeds expectations ⭐️ Streamlined administrative support that boosts productivity ⭐️ Knowledge of the latest technology and software for efficient workflow management ⭐️ Personalized support tailored to your business needs I would love to connect to see if this would be a good fit. Please feel free to reach out so we can chat! Looking forward to helping your business thrive.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Light Project Management
    Ecommerce
    Gorgias
    Online Chat Support
    HubSpot
    Google Docs
    Shopify
    Email Support
    Administrative Support
    Customer Service
    Customer Relationship Management
  • $35 hourly

    • 5.0/5
    • (7 jobs)
    I am a skilled and driven HR Administrative Assistant, known for my meticulous approach and ability to achieve goals. With a solid background in HR Administration and a comprehensive understanding of HR policies and procedures, I bring valuable expertise to any administrative role. Throughout my career, I have successfully executed a wide range of HR administrative duties, in areas of recruitment, interviewing, onboarding, employee file management, benefits administration, calendar and email management, and research. My exceptional organizational skills, attention to detail and effective communication enable me to excel in these areas, ensuring smooth operations and prompt follow-up. Proficient in MS Office, GSuite, and HRIS platforms, I am adept at utilizing technology to streamline administrative processes and enhance productivity. My experience expands across both small and large organizations, where I have consistently delivered results. Noteworthy achievements include reducing workplace injuries, implementing a new HRIS platform as part of a collaborative team, and providing comprehensive new hire guidance and training across multiple states for the entire corporation. If you are seeking a dedicated professional with administrative skills to support your organization, please do not hesitate to contact me. I am eager to discuss how I can contribute to your success.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Support
    Calendar Management
    Bookkeeping
    Human Resource Information System
    Human Resource Management
    LinkedIn Recruiting
    Google Sheets
    Personnel Records
    Data Entry
    Microsoft Office
    Training Presentation
    Google Docs
    Communications
  • $30 hourly

    • 5.0/5
    • (5 jobs)
    Need to get organized and optimized? I'm not exaggerating when I say I'm passionate for streamlining workflows and increasing productivity, I would love to make your job easier and your business run efficiently and effortlessly. Time is money, so let's figure out which tasks are time savers and which are time suckers. While new to the freelance world, I bring valuable experience in managing and scaling my own home business, where I honed my skills in: Project Management: Adept at planning, organizing, and executing projects using tools like Notion, Google Workspace (GSuite), and Monday.com. Customer Support: Exemplary communication skills and a knack for resolving customer inquiries efficiently and empathetically. Administrative Tasks: Master of juggling daily tasks like scheduling appointments, calendar management, and data entry. Time Management: Pro at maximizing my time and meeting deadlines consistently. Tech Savvy: Proficient in various productivity and communication tools, including Zoom, Slack, and email. Specialties: Notion: Creating custom workflows, dashboards, and templates for optimal organization. Google Workspace: Leveraging the full suite of Google tools to manage projects, documents, and communication seamlessly. HubSpot: Utilizing HubSpot to automate marketing tasks and nurture leads and learn about SEOs. Scaling Home Businesses: Applying my experience to help other entrepreneurs streamline operations and grow their ventures. I'm eager to learn and grow alongside you, bringing a positive attitude and a willingness to tackle any task with enthusiasm. Let's chat and see how I can help you streamline your workflow and free up your time!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Project Management Professional
    Office 365
    Google Workspace Administration
    Administrative Support
    Organizational Development
    Email Support
    Customer Service
    Scheduling
    Data Entry
  • $30 hourly

    • 4.9/5
    • (19 jobs)
    Motivated and accomplished administrative professional with years of customer service experience. Attention to detail, able to take initiative, prioritize with the ability to multitask and manage workloads. Resourceful with a can do attitude and a team player. Bilingual English/American Sign Language Administrative: Prioritizing office workflow, Developing policies and procedures to improve operations, Maintaining files and database, Meetings, Planning, Inventory & Purchasing, Effective marketing plans. Accounting: Account Receivable, Account Payable, Coding, Bank Deposits, Rent Collections, Utility Management Communications: Preparing documents, emails, text messages, letters and memos, excellent customer/vendor/owner relations, receptionist and point of contact person. Computer Skills: Creating reports, spreadsheets and presentations, Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Publisher, G Suite, Internet, Yardi Enterprise and Voyager, Buildium PM Software, Brilliant PM Software, SoftHotel WynGuest, Property Inspector & Simple Inspector Applications, TC Station, Appfolio, Tenant Tech, Hubspot, Docusign, AS400, Typing 40+WPM, Facebook, LinkedIn and Customer Relationship Management software. Education/Certificates ● Fair Housing Certificates 2015- 2021 ● OnlineEd Oregon Property Management License June 2015 ● Colorado Technical University Online February 2013 Associates in Business Administration ● Burbank High School Graduated June 1998. ● Oregon Life & Health Insurance License Current Studies Certified Apartment Manager
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Service
    Buildium
    Light Bookkeeping
    Accounts Payable
    Asana
    Accounts Receivable
    Yardi Software
    AppFolio
    Data Entry
    Email Support
    Real Estate
    HubSpot
    Microsoft Office
  • $25 hourly

    • 4.7/5
    • (111 jobs)
    Hi, I have years' of experience working remotely setting appointments and cold calling. I'm happy to help out with your project. Some of the jobs I have helped with are: Appointment Setter/Sales Representative- explaining products or services, phone, email, & text outreach to potential customers. Business Development Representative- finding new business opportunities by phone, email and text marketing. Online Lead Researcher- using software and online methods for finding potential customers for business. Survey Interviewer- conducted interviews to collect data, facts, and opinions for a company. Skills: Customer Service , Call Center , Customer Care , CSR, Telemarketing, Sales Support, Inbound Calls,
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    B2C Marketing
    B2B Marketing
    Telemarketing
    Customer Service
    Research Methods
    Customer Satisfaction
    Sales Development
    Lead Generation
    Email Support
    Cold Calling
    Outbound Sales
    Customer Support
    Online Chat Support
    Appointment Scheduling
    Sales & Marketing
  • $35 hourly

    • 5.0/5
    • (10 jobs)
    I love helping people, and with 5+ years as an Executive Assistant, 6 years office management and 10+ years administrative assistant experience, I have the skills you need to streamline your business or life. My personality is defined by a spirit of hospitality and a positive and upbeat outlook.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Executive Support
    Personal Administration
    Customer Support
    Google Workspace
    Phone Communication
    Slack
    Calendar Management
    Employee Onboarding
    Project Workflows
    Customer Service
    PipelineDeals
    Email Support
    Asana
  • $125 hourly

    • 5.0/5
    • (9 jobs)
    💥 Let's transform your business with intentional messaging, purposeful strategy, and stellar in-your-voice copy. “Working with Jessica has been easy, fun, and a HUGE relief for my business. She has been a key player in my business and working with her has allowed me to have more time for clients. She expertly captures voice and tone in all of the work she does for me and I've seen huge success in increased client bookings since working with her. I can’t recommend her enough!” – Shannon Bills, CEO of Shannon Bills Coaching 👋 Hi, I'm Jess! I help Creative Entrepreneurs expand their impact and amplify their businesses by helping them reach more of their perfect-fit clients and customers who need them most. Why am I so committed to what I do? Because ⬇️⬇️ ✨Only you can do what you do✨ And your clients? They need you in your zone of genius. I’d be willing to bet (some pretty big bucks) that you know what your zone of genius is. After all, it’s why you started your business in the first place. It’s what sets your business apart from all the others. I’d also be willing to bet your creative spark – that one thing that separates you from everyone else – too often gets bogged down by the other “to-dos” of running your business. You’ve got one too many balls in the air. You’re wearing too many hats. It’s starting to feel harder than it should. And you know what? Yes. Running a business is hard. But it doesn’t have to be this hard. Because – ✦Finding the right words to say on your website. ✦Showing up consistently in your email marketing. ✦Crafting compelling copy that *actually* converts. ✦The SEO of it all. That’s not your zone. (And it shouldn’t be.) But it IS mine. If you're here, my guess is you're ready to: ✔️ Say goodbye to the stolen time starting at the pesky blinking cursor desperately trying to come up with the right words to say. ✔️ Have the freedom and time to work on your business. Rather than in it. To make those visionary moves that only YOU can. ✔️ Work with someone who actually gets your business and who has the expertise to help you make more sales and increase engagement. I'm your girl. Your copy partner who brings intention and authenticity to each word. A fellow creative who sees your vision and is dedicated to helping you craft strategy that converts. Oh yeah, and someone who is absolutely obsessed with your success. ☕️☕️ If you're up for a coffee chat to connect, discuss your project, and see if we'd be a good fit to work together – reach out, say hey, and let's chat! ------- Don't just take it from me. Here's a little taste of what it's like to work together. 😄 "I needed a solid, value-packed freebie to convert followers into subscribers. Jess delivered a welcome sequence and lead magnet with a strategic layout I loved. I’ve gotten tons of value from them! We sold seats to our podcast course and turned a few into clients of the Agency from the engagement!" – Jessica Burgio, Holistic Biz Strategist/Coach, Podcast Mentor & Host of the Unscripted podcast "We were looking for new ways to engage with existing customers, reach new ones, and introduce new offerings during our more challenging season. Jess got our email service provider up and running (which was a beast of a project) and email list up-to-date. Without her efforts and taking the initiative, we would have had no baseline of where to start. We were thrilled with the level of interest and high engagement of the emails she wrote, designed, and implemented for us! From our email marketing work with Jess, we saw an uptick in foot traffic into our restaurant and increased ticket purchases to our shows! That was a big win for us." – Head of Marketing, Ocean Mist "Yo...this copy is SO GOOD. WOWZA. Girl, I just love working with you. Killer job on all things copy and thanks for being so organized and thorough with every single element. You are so clear and concise and just clever. This is such a treat for me. A dream to work with!" – Ali Lile, Toby Rose Designs "Jessica expertly captured our essence, who we are, and what makes us special. Her expertise in SEO has provided tremendous results for our new website. I highly recommend working with her if you want to grow your business and online presence." – Deb, Matunuck Group
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Marketing Report
    Email Campaign
    Writing
    Content Writing
    Email Testing
    Email Design
    Email & Newsletter
    Email Automation
    Email Support
    Sales Copywriting
    SEO Writing
    Email Marketing Consultation
    Copywriting
    Email Marketing
    Email Copywriting
  • $10 hourly

    • 4.5/5
    • (4 jobs)
    Intermediate Customer service /Sales Representative with experience in Direct Sales. I am a diligent, determined and dedicated individual who believes the world is my oyster. I am well spoken, sociable and interested in expanding my knowledge and skill set through interacting with people from different cultures.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Online Chat Support
    Email Support
    Proofreading
    Data Entry
    Customer Service
    Google Workspace
    Customer Support
    English
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