Hire the Best Email Technical Support Specialists
in the United States

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.

I have 16 years experience in the IT industry. IT support and administration is what I do! I have helped hundreds of businesses with Helpdesk support to computer repair. Office 365 Cloud Reseller, Google Workspace Provider, Dropbox Partner, Social Media Management, email migration, and support. Computer troubleshooting and virus remediation. Experienced in Word Press website creation and hosting. Highly successful in keeping my customers happy and #1. Managed services for small businesses is my specialty. Your search for good communication and experience stops here! I can help:)

🚀 Expert Virtual Assistant, Customer Service & IT Support Specialist – Streamlining Your Business Operations | 🎖️ Top-Rated Freelancer 💼 2,000+ Hours Worked 📅 7+ Years of Proven Expertise 🎓 BSc (Hons) in IT & MSc in IT Project Management – Teesside University, UK 👋 Hi, I’m Mo — Your Virtual Assistant, Customer Service & IT Support Expert! With 7 years of experience, I provide comprehensive support to businesses and entrepreneurs, blending administrative efficiency, outstanding customer service, and IT expertise. From organizing your workflow to troubleshooting technical issues and ensuring your systems run smoothly, I’m here to streamline your operations and help your business thrive. Let’s work together to enhance productivity, improve customer satisfaction, and tackle those tech challenges head-on! 🔧 What I Can Do For You 📝 Virtual Assistant Services • Email & Calendar Management – Streamline your communications, manage appointments, and set reminders so you never miss a beat. • Data Entry & Organization – Accurate and efficient data entry for CRMs, spreadsheets, and project management tools. • Document Prep & Research – Preparing detailed reports, conducting research, and optimizing your documents for maximum impact. • Social Media Management – Scheduling posts, responding to customer inquiries, and managing your online presence. • Travel Arrangements – Handling bookings for flights, hotels, and transportation to ensure smooth travel experiences. • Project Coordination – Keeping projects on track by managing deadlines, tasks, and workflows. 🤝 Customer Service Expertise • Multichannel Support – Providing customer support across email, chat, and phone to match your clients’ preferences. • Fast Issue Resolution – Resolving technical and non-technical issues with professionalism and efficiency. • CRM Mastery – Proficient in platforms like Zendesk, Freshdesk, Salesforce, and HubSpot to manage customer relations. • Order Management – Managing customer orders, shipping, returns, and refunds to maintain seamless operations. • Onboarding & Training – Guiding new customers through the setup and usage of your product or service. • Quality Assurance & Feedback – Ensuring a top-tier customer experience and collecting actionable feedback to improve services. 💻 IT Support Services • Tech Troubleshooting & Support – Offering remote assistance for software, hardware, and connectivity issues. • System Setup & Configuration – Setting up new systems, networks, or devices to ensure everything is running smoothly. • Cloud Solutions Support – Assisting with cloud storage and application setup for secure, efficient work environments. • Software Installation & Updates – Installing software, ensuring updates are up-to-date, and resolving any compatibility issues. • Data Backup & Recovery – Ensuring your data is regularly backed up and recovering lost data when needed. 💻 Tools & Technologies I Use • Admin Tools: Google Suite, Microsoft Office, Notion, Trello, Asana • Customer Support Platforms: Zendesk, Freshdesk, Salesforce, HubSpot • IT Support Tools: TeamViewer, AnyDesk, RemotePC, Google Admin Console • Cloud Services: Google Drive, Dropbox, OneDrive, iCloud • Communication Tools: Zoom, Slack, MS Teams, Google Meet • Time Management Tools: Toggl, Clockify, RescueTime 💡 Why Clients Choose Me ✅ Speed & Precision – I handle tasks with a quick turnaround, ensuring you can stay focused on growing your business. ✅ Clear Communication – Friendly, clear, and professional communication tailored to your needs. ✅ Quick to Learn – I adapt easily to your tools, processes, and systems to help you stay ahead. ✅ Customer-Focused – I prioritize providing outstanding support that makes customers feel valued and cared for. ✅ Proactive IT Support – I identify potential technical problems before they become obstacles, keeping your systems and business running smoothly. 📈 Ready to Take Your Business to the Next Level? From streamlining your admin tasks to providing expert customer service and offering IT support when you need it most, I’m here to make your workload lighter and your business more efficient. 📬 Let’s Connect! I’d love to discuss how I can help you with your specific needs—whether it’s boosting productivity, improving customer experience, or resolving tech issues.

Most clients don't want “support.” They want someone who understands the problem and solves it quickly and efficiently. I’m a Top Rated Plus freelancer on Upwork (Top 3% of talent), with over 15 years of experience in customer service, technical support, and dispatching. I have worked in high-pressure environments handling customer emails, phone calls, chat communication, scheduling issues, and CRM management. What I do: • Customer Support (Phone, Email & Chat) • Technical Support & Ticket Resolution • Dispatcher & Scheduling Coordination • CRM Management & Data Entry Cleanup • Customer Success & Issue Resolution My strengths are staying calm under pressure, communicating clearly, and making sure clients get the right answers without unnecessary back-and-forth. Over $100K earned on Upwork with long-term clients and consistent 5-star feedback. If you need someone reliable who can handle customers and keep operations moving smoothly, I’m ready to jump in. Let’s talk.

Experienced and results-driven IT professional with over two years in Helpdesk Support and a CompTIA A+ certification. A TOP-RATED PLUS Freelancer on Upwork with a consistent 100% job success rate, I excel in hardware, software, and network troubleshooting. Known for delivering exceptional customer service, I've been streamlining support processes constantly. Proactive and adaptable, I bring a unique blend of technical expertise and a proven track record to any team. Let's connect to discuss how I can contribute to your success!