Hire the Best Helpdesk Specialists in Indiana

Reliable, tech-savvy, and ready to help — I’m building my career in IT Support while offering clients dependable assistance with both technical and administrative tasks. I’m currently completing the Google IT Support Professional Certificate and preparing for the CompTIA A+ certification, giving me a growing skill set in troubleshooting, hardware/software support, and customer service. Here’s what I can help you with right now: • Basic IT Support – software installation, account setup, device troubleshooting • Data Entry & Organization – accurate, fast, and detail-focused • Internet Research – finding exactly what you need, quickly and clearly • Documentation & Guides – step-by-step instructions anyone can follow • Customer/Client Communication – professional, friendly, and clear I take pride in being responsive, easy to work with, and committed to getting the job done right the first time. My goal is to build long-term client relationships by providing reliable results on time, every time. If you need a motivated beginner who’s eager to learn, listens carefully, and takes ownership of every task, I’m ready to get started.

Energetic and dynamic team player with 25 years Help Desk/ Desktop Support. Five years Remedy development and support . 2+ years supervisory capacity at various firms. Developed and redesigned the Help Desk ticket tracking systems at several companies. Designed and maintained images for PC's using Ghost and Fog, installed and maintained software and distribution. Familiar with Active Directory design, maintenance. Active with Microsoft Office from 95 to present. Willing to relocate. Set up various offices and companies during roll outs and upgrades on contracts.Implemented new processes for faster help desk first call resolutions, quicker tracking of incidents, designed training materials and Standard Operation Procedures. Helped in the creation of a disaster recovery system.Designed and maintained SLA process in Connectwise. Created matrix for customer service training and monitoring. Instituted new policies and procedures for the level one technicians. Specialties: Remedy Administration, Various CRM applications such as Tivoli, Peoplesoft CRM, GWI. Customer Service, training, organization.

With over 20 years of IT experience and 343+ successfully completed projects, I specialize in cloud infrastructure, enterprise migrations, and cybersecurity. My expertise spans Office 365, Azure, AWS, and security best practices, helping businesses modernize their IT environments efficiently and securely. I have successfully led projects involving: ✅ Office 365 & Microsoft 365 Migrations (Exchange, SharePoint, OneDrive, Teams, Intune) ✅ Microsoft Azure & AWS Cloud Solutions (IaaS, PaaS, Security Hardening, Cost Optimization) ✅ Active Directory & Hybrid Cloud Migrations (Quest ODM, BitTitan, AAD Connect) ✅ Security & Compliance Implementations (DLP, Conditional Access, PKI, MFA, PIM, SAML SSO, Defender XDR) ✅ Networking & Firewalls (Fortinet, Palo Alto, Cisco, SD-WAN) ✅ Virtualization & Cloud Migrations (VMware/Hyper-V to Azure, ASR, Backup Solutions) ✅ IT Infrastructure Upgrades (Windows Server, RDS, File Servers, PKI, Zero Trust Security) I hold multiple industry certifications, including Microsoft Certified: Cybersecurity Architect Expert, Microsoft 365 Enterprise Administrator Expert, and Fortinet Certified Specialist. If you need a highly skilled expert to handle your cloud migration, security architecture, or IT infrastructure projects, let's connect!